Coordinator Spares Order Management

Group Company ACGE Job Objective Prompt customer response to achieve high customer satisfaction Meet aftermarket spares revenue targets for the business growth. Enhance delivery performance and customer engagement Primary Responsibilities Job Objective- Prompt customer response to achieve high customer satisfaction in Export Market Meet aftermarket spares revenue targets for the business growth. Enhance delivery performance and customer engagement Primary Responsibilities- Strategic and planning Support HOD-Spares in Order Management and execution of aftermarket strategy Functional Core Conversant with SAP SD module. Order Generation / Conversion - Collaborate within Team / Sales / Service Team for new order generation / conversion by reviewing Open offers. Closing Enquiry – 1. Receiving enquiries from customers, part identification to prepare quote - with help of service, QA - QC team, design team. Intimation of non availability of MM + Info parts and follow up to complete it Getting pricing if not available in system Applying for sales view from SAP Updating taxation and HS code in SAP Enquiry generation and sending quote to customer Sale order login - 1 On receipt of Cust PO /Payment, sale order to be logged in system. Sending order confirmation to customer. Carrying out CRF with Technical Team if required Taking approvals for special payment terms, dispatch without payment, SO log in without payment, credit lock removal approvals process Attaching relevant PDF documents with sales order like PO, approval and CRF if any Internal follow up for PDC and dispatch. Sending commercial docs to customer to seek dispatch approval + nomination agent details Follow up to get dispatch approval from customer. Delivery clarence in system to Commercial Team Co-ordinate with logistic team to complete dispatch procedures and certificates Sending final commercial docs (commercial Invoice, packing list, AWB or courier receipt and GSP etc..) to customer post dispatch. Supporting customer in terms of their queries related to material details - technical info + commercial info, co-ordinate with service team to resolve customer's technical queries Check outstanding payment list and intimate to customer. Follow up with customer to release outstanding payments Intimating details of received payment to finance Supporting Global Business team to remit agent commission KYC updation of Customer data base ( name, email, address, mobile no) Back up support to Colleague's in their absence and support their customers. People development Cross skill development and knowledge sharing with internal team members. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Key Result Areas Spares orders execution and support to internal customer (service dept) Improve OTDIF, Sales revenue Focus on optimising manpower and lower cost (packing, manpower) Key Interfaces Internal Interfaces External Interfaces A&C, Control Production Q&A Process Service Sales Design NPD Dispatch and logistics Planning Procurement Finance Customer Agent Educational And Experience Requirements Minimum Requirement Desired Level of Education Diploma in mechanical. Experience 6-8 Years in operations, Spare parts management and or Machine manufacturing industry Technical Competencies & Personas Persona-Builder Persona-Integrator Persona-Partner Persona-Entrepreneur Handling customer Questionnaires Sound technical knowledge CRM & SAP Knowledge of SAP communication skills Analytical ability – trouble shooting & handling Customer issues Show more Show less