Control Tower Executive

0 - 2 years

2 - 4 Lacs

Posted:6 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive and Employee focused Control Tower Executive to act as the first point of contact for our Cult center managers. This role involves handling calls, resolving on-ground operational issues, and ensuring smooth day-to-day functioning of our centers by coordinating with internal teams.


  • Act as the primary contact person for Cult center managers regarding operational issues and queries.

  • Answer incoming calls and provide prompt, accurate resolutions or escalate to the right department when required.

  • Track and follow up on open issues to ensure timely closure.

  • Maintain issue logs and update relevant stakeholders on progress.

  • Collaborate with internal teams (Facilities, Tech, HR, etc.) to resolve center-related problems.

  • Identify recurring issues and suggest process improvements.

  • Provide clear communication and support to ensure smooth center operations.


Qualifications and Skills:


  • Bachelor s degree in any field.

  • Minimum 0 -2 years of experience in operations support, customer service, or helpdesk roles.

  • Strong communication and problem-solving skills.

  • Ability to multitask and stay organized in a fast-paced environment.

  • Comfortable working with ticketing tools, spreadsheets, and basic CRM systems.

  • Flexible to work in rotational shifts.

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