Control Tower Executive

We are looking for a proactive and Employee focused Control Tower Executive to act as the first point of contact for our Cult center managers. This role involves handling calls, resolving on-ground operational issues, and ensuring smooth day-to-day functioning of our centers by coordinating with internal teams.

• Act as the primary contact person for Cult center managers regarding operational issues and queries.


• Answer incoming calls and provide prompt, accurate resolutions or escalate to the right department when required.


• Track and follow up on open issues to ensure timely closure.


• Maintain issue logs and update relevant stakeholders on progress.


• Collaborate with internal teams (Facilities, Tech, HR, etc.) to resolve center-related problems.


• Identify recurring issues and suggest process improvements.


• Provide clear communication and support to ensure smooth center operations.

Qualifications and Skills:

• Bachelor s degree in any field.


• Minimum 0 -2 years of experience in operations support, customer service, or helpdesk roles.


• Strong communication and problem-solving skills.


• Ability to multitask and stay organized in a fast-paced environment.


• Comfortable working with ticketing tools, spreadsheets, and basic CRM systems.


• Flexible to work in rotational shifts.