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Barbeque Nation
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Control Tower Executive

Control Tower Executive

Barbeque Nation

5 - 7 years

4 - 5 Lacs

bengaluru

Posted:9 hours ago| Platform:

Apply

Skills Required

delivery operations control tower delivery operations order management real time order dispatch transportation logistics operations customer queries order dashboard delivery management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Operations Executive Control Tower (L2 Level)

Positions -1

Location:

Weekly Off:

About the Role:

Operations Control Tower

Key Responsibilities:

Monitor and manage the
real-time order dashboard
to ensure all orders are progressing as per timelines.
Coordinate with
store teams
to expedite order preparation and dispatch.
Arrange for delivery through
marketplace delivery partners
when required.
Communicate with
customers/guests
in case of delivery-related queries or escalations.
Support operations during high-volume periods and extend working hours when necessary.
Maintain accurate data and operational reports using
MS Excel
,
Word
, and
Email
communication.
Collaborate with internal teams to ensure smooth daily operations and issue resolution.

Requirements:

Experience:
1–2 years of experience in operations or Customer support
Education:
Graduate in any discipline.
Skills:

Strong communication and coordination skills.
Basic knowledge of
MS Excel
,
MS Word
, and
Email communication
.
Ability to work effectively in a
fast-paced, real-time environment
.
Willingness to work in shifts and extended hours on high-volume days.

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