Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate by combining world-class services, advisory, and technology. We hire top talent and support growth through flexibility, professional development, and personalized benefits.
Role OverviewAs a Contingent Talent Hub Leader, you lead a team responsible for coordinating the end-to-end contingent hiring process across Australia and India using the VNDLY vendor management system. You ensure exceptional service to hiring managers while optimizing processes for speed, quality, and cost-effectiveness. You work closely with procurement and finance to maintain an effective supply chain and ensure timely supplier payments.
Your team serves as the first point of contact for hiring managers with contingent workforce queries, while guiding them through the VNDLY system. Through data analytics and continuous process improvement, you identify opportunities to find the right talent at the right price as quickly as possible. You foster a customer service-focused culture within your team, ensuring business stakeholders receive an outstanding experience and contingent workers are effectively onboarded through all systems.
What this job involvesLead and develop a high-performing team responsible for contingent talent acquisition across Australia and India
Drive operational excellence and stakeholder experience throughout the contingent hiring lifecycle
Become a subject matter expert on the VNDLY vendor management system and optimize its use for JLL's specific needs
Work closely with procurement to ensure the supply chain is fit for purpose and finance to ensure suppliers are paid in accordance with processes
Serve as the first point of contact for hiring managers with contingent workforce queries while ensuring they can navigate the VNDLY system effectively
Analyze contingent workforce data to identify trends, opportunities, and areas for improvement
Implement process optimizations to ensure we are finding people for the right price as quickly as possible
Foster a customer service-focused culture within the team, ensuring exceptional experiences for both business stakeholders and contingent workers
Ensure smooth onboarding of contingent workers through all relevant systems
Standardize processes across Australia and India while accounting for regional differences
Create and monitor key performance indicators for the contingent workforce program
Required Skills and ExperienceAn experienced Managed Service Provider (MSP), for managing recruitment of contingent workforce. The Lead ensures that MSP services are delivered effectively, handling staff scheduling, candidate screening, and client communication to meet project requirements and service level agreements. Strong leadership skills with experience of managing teams.
Strong leadership skills with experience managing teams
Exceptional customer service orientation and stakeholder management abilities
Experience with vendor management systems (VNDLY/Beeline or Fieldglass)
Deep knowledge of contingent workforce processes, from requisition to offboarding
Demonstrated ability to identify, drive, and implement operational improvements
Strong analytical skills with the ability to translate data into actionable insights
Experience collaborating with procurement and finance on workforce-related initiatives
Understanding of contingent workforce compliance requirements
Excellent written and verbal communication skills
Process-oriented mindset with exceptional attention to detail
Experience working across different regions, particularly Australia and India (preferred)
Bachelor or Master degree in human resources or related field
10+ years of experience in Talent Acquisition spectrum
Why Join JLL?JLL is a global Fortune 500 firm with over 102,000 employees across more than 80 countries. We foster a diverse and inclusive culture, value teamwork, ethics, and excellence, and offer a comprehensive benefits package emphasizing personal well-being and growth.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
