Content Manager

8 years

0 Lacs

Posted:15 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Dear LinkedIn Community,


We are looking for a Content Development Manager for Gurgaon location with minimum 8 years of experience in Content Development.


Role and Key Responsibilities


  • Develop and implement a learning content strategy aligned with business and operational goals.
  • Identify training needs based on process changes, client requirements, and performance data, TNA/TNIs
  • Plan and manage the content development roadmap and deliver
  • Collaborate with operations, quality, HR, and client teams to gather inputs and validate content.
  • Ensure team productivity, skill development, and adherence to timelines.
  • Oversee the creation of engaging, process-specific, and role-based learning content.
  • Ensure use of instructional design models (e.g., ADDIE, Bloom’s Taxonomy) and adult learning principles.
  • Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids.
  • Review and approve content to ensure accuracy, consistency, and compliance with client and regulatory standards.
  • Maintain version control and documentation of all learning materials.
  • Ensure content is accessible and inclusive for diverse learner groups.
  • Leverage Learning Management Systems (LMS) and authoring tools (e.g., Articulate, Captivate, Vyond, Synthesia).
  • Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness.
  • Stay updated on emerging learning technologies and trends.
  • Use Kirkpatrick’s model or similar frameworks to evaluate training effectiveness.
  • Analyze learner feedback, performance metrics, and business outcomes to refine content.
  • Drive a culture of continuous learning and innovation.
  • Act as a point of contact for client regarding training content.
  • Present content strategies, updates, and impact reports to internal and external stakeholders.
  • Ensure alignment with Service Level Agreements (SLAs) and client expectations.


Educational Qualification


  • Graduate
  • Excellent communication skills


Vinod.M7@concentrix.com


#ContentDevelopment #Manager #Leadership #TeamManagement #JobOpportunity #JoinOurTeam

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Concentrix

Business Process Outsourcing

Irving

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