Contact Center Operations Professional

Atlasrtx

2 - 4 years

4 - 6 Lacs

pune

Posted:4 hours ago| Platform:

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Skills Required

management skills team management customer service presentation skills convincing power problem solving coordination written communication leadership skills negotiation writing leadership public speaking stress management communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Input leads responses, notes, and disposition statuses into the assigned incoming lead pro les.
Utilize systems to gather and con rm information prompted by incoming SMS/email.
Provide exceptional customer service, and written communication skills while working independently with discipline and motivation to succeed in a virtual environment.
Read and comprehend previous "Lead to Concierge" interactions to accurately continue the conversation to determine a quali ed or unquali ed lead.
Coordinate and con rm incoming leads that inquire about national services provided by our clients.
Accurately document all conversations according to standard operating procedures in our console.
Thoroughly follow client and department standards and system procedures.
Display a positive team focused attitude with the ability to adapt and embrace change to t business needs.
Thrive in an ever-growing and ever-changing environment.

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