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Customer Care Executive

Customer Care Executive

Reboot Xp

0 - 1 years

1 - 3 Lacs

noida ghazipur ghaziabad

Posted:-1 days ago| Platform:

Apply

Skills Required

non voice process customer care email process chat process customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Handle customer queries through both calls and chats (blended process).
Provide accurate information and resolve issues within defined timelines.
Maintain documentation of customer interactions and actions taken.
Ensure high levels of customer satisfaction and service quality.
Follow communication guidelines, policies, and procedures.
Coordinate with internal teams to escalate unresolved issues.
Meet daily/weekly performance targets and KPIs.

Preferred Candidates:

Minimum 6 months of experience in Customer Service or BPO.
Excellent communication skills (verbal & written).
Ability to multitask and manage time effectively.
Comfortable handling both voice and non-voice tasks.
Good problem-solving and customer-handling skills.
Basic computer knowledge and typing speed.
Immediate joiners preferred.

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Customer Care Executive