Customer Care Executive

Job Title: Customer Support Executive

Company: Oriel Financial Solutions

Employment Type: Full-time
Reports to: Customer Support Manager

About Oriel Financial Solutions:

Oriel Financial Solutions is a leading provider of financial services, committed to delivering comprehensive financial solutions to individuals and businesses. Our mission is to help clients make informed financial decisions through exceptional service and expert advice.

Job Description:

We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and maintaining a high level of customer satisfaction. This role also requires coordination with banks regarding payment-related concerns.

Key Responsibilities:

• Handle customer queries through calls, emails, or chat in a professional and timely manner.

• Understand customer issues and provide appropriate solutions to resolve them.

• Actively coordinate with banks for payment updates, verifications, and dispute resolutions.

• Maintain accurate records of customer interactions and follow-up actions.

• Tackle difficult or urgent situations with patience, problem-solving skills, and a calm approach.

• Collaborate with internal teams to ensure smooth handling of customer concerns.

• Ensure a positive customer experience with every interaction.

Requirements:

• Graduation is mandatory (any stream).

• Strong verbal and written communication skills.

• Ability to stay calm under pressure and manage multiple tasks efficiently.

• Good interpersonal and coordination skills.

• A fresher or candidate with up to 6 months of relevant experience will be considered a right fit.

• Basic knowledge of banking/payment processes will be an added advantage.

What We Offer:

• Friendly and supportive work environment

• On-the-job training

• Opportunity to grow within the organization

Job Types: Full-time, Permanent

Pay: ₹9,755.81 - ₹19,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person