Customer Care Executive

Key Responsibilities:

• Handling Inquiries:Answer customer questions about products, services, and policies, providing accurate information.
• Resolving Issues: Address customer complaints, offer solutions, and follow up to ensure resolution.
• Providing Support:Guide customers on how to use products or services effectively, and troubleshoot technical problems.
• Maintaining Records: Keep accurate records of customer interactions, including inquiries, resolutions, and follow-up actions.
• Building Relationships:Foster positive relationships with customers by demonstrating empathy and understanding.
• Collaboration: Collaborate with other teams (technical support, sales) to resolve customer issues efficiently.
• Customer Satisfaction:Strive to achieve high levels of customer satisfaction through excellent service delivery.
• Adhering to Procedures: Follow company policies and procedures, including communication guidelines.

Skills Required:

• Communication Skills: Strong verbal and written communication skills are essential for clear and effective interactions with customers.
• Problem-Solving Skills: Ability to identify and resolve customer issues efficiently.
• Listening Skills: Active listening to understand customer concerns and needs.
• Empathy and Patience: Understanding and relating to customers' emotions and concerns.
• Adaptability: Ability to adjust to different customer needs and situations.
• Computer Skills: Proficiency in using customer relationship management (CRM) software and other computer-based tools.

Additional Notes:

• The specific responsibilities of a Customer Care Executive may vary depending on the industry and company.
• Some roles may involve leading a team of customer service professionals or managing the customer representative department.
• Customer Care Executives play a crucial role in shaping the customer experience and influencing customer loyalty

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

Work Location: In person