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Contact Center Manager -Outbound Sales ||

Contact Center Manager -Outbound Sales ||

Policybazaar

12 - 19 years

11 - 16 Lacs

hyderabad bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

b2c sales telesales inside sales sales process outbound sales target achievement cross selling credit card sales insurance sales hard core sales attrition revenue generation loan sales upselling sales lead generation team leading bpo sales domestic sales voice sales crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Skill Set-

Designation- Contact Center Manager

Team Size- 100 +

Language- regional language is mandatory

Major Job responsibilities

Tele sales Management:
Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service.
Customer Relationship Management:
Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth.
Team Oversight & Development:
Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and mentoring to develop team members.
Sales Target Achievement:
Set and manage daily, weekly, and monthly sales targets, ensuring the team delivers results and contributes to overall business goals.
Resource & Shift Management:
Organize team resources effectively, including managing staff schedules, absences, and leave planning to ensure smooth operations.
Continuous Improvement:
Identify opportunities for process enhancements, driving initiatives that improve performance, efficiency, and customer satisfaction.

How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267

Fill the following details -

Current CTC

Expected CTC

Notice period

Team size

Total experience

Reason for change

Age

Current loc

Languages

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