Note: This is a one-year part-time Consultant role subject to long-term renewal. Reporting to: Senior Manager, Product Implement ation- Firki Works closely with : Firki Program team leads, support staff, product vendors, partners etc. We are looking for a Consultant, Firki Product- a collaborative and detail-oriented individual to lead Firki’s implementation success and deepen partner relationships within our programs. This person will be the primary point of contact between the product team and program teams — ensuring smooth feature rollouts, tracking user feedback, and supporting scale and adoption across initiatives.They will also contribute to strategic cross-vertical projects by supporting pilots, sharing insights, and helping expand the product lens across teams. Team Overview Firki is Teach For India’s Online Teacher Education Portal: a world-class, open-source blended learning programme for teachers across India to access, use and transform their teaching practice. It focuses on building skills and understanding on general pedagogy, personal development, school & community relations, and the education landscape. It is designed for both in-service and pre-service educators to improve their practice and student outcomes. Firki has 100,000+ users across India out of which 35,000+ are enrolled in the platform for courses, and a webinar database of 25,000+ participants. The long-term vision for Firki is to be the most accessible and effective route to a high-quality alternative teacher certification in India. Firki takes a 70:20:10 approach to teacher training in which 70% of the learning happens through actual teaching practice in the classroom, 20% through coaching, mentoring and communities of practice (webinars and online learning circles), and 10% through the different learning opportunities that the platform offers like courses, webinars and resources. Firki’s Programs Firki supports multiple educator-focused blended or asynchronous programs run by different teams across the organization. These programs vary in scale and format — from large-scale government partnerships of thousands of users to smaller pilot cohorts of a few hundred — and typically use Firki for training delivery, progress tracking, and communication. Eg: Firki’s School Leadership Program focusing on working with and upskilling school leaders, Firki’s Teacher Coach Development program working on building coaching skills for teacher coaches and many more. Firki Partners Partners may include internal program teams across the organization (who use Firki to run their educator support programs), as well as external collaborators such as NGOs, government departments, who engage with Firki’s platform and tools. Responsibilities As the Consultant, Firki Product: Firki (70%) Implementation & Support Act as the primary point of contact for the Firki Program team, managing all implementation requests and user support. Lead the implementation and quality check of product features (e.g., gamification, WhatsApp bot, content discoverability). Work with program partners to ensure alignment in implementation and surface need. Create and maintain implementation documentation, user guides, internal workflows, SOPs, and FAQs. Resolve user queries related to programs, courses or the platform. Ensure platform/program readiness and platform hygiene before and after launches. Design user surveys, gather feedback, participate in user interviews and observations to improve user experience and the product. Monitor usage data, identify patterns, and recommend iterative improvements. Program & Partner Collaboration Communication and collaboration with other teams using Firki or its infrastructure. Share product updates, usage tips, troubleshoot, and resolve issues with relevant stakeholders. Train or onboard new members or program stakeholders to use features effectively. Proactively identify areas where tech solutions can improve experience or scale programs. Team support Contribute to Firki team projects as and when needed. Represent the product and the Firki team at meetings, webinars, and conferences. Collaborate with other verticals at Teach For India as and when needed. Be part of team calls and other initiatives within the team. Cross-Team Product Support (30%) Support product pilots and shared infrastructure projects across other Movement Building verticals. Help draft user journeys, feedback forms, or implementation SOPs for shared features. Bring back user insights to the core product team and support iteration. As a Consultant at Teach For India Contributing to the team goals and priorities beyond individual goals and priorities Serving as an ambassador of the Teach For India brand and an advocate for our work and for educational equity in our country through both internal and external communication after commiting time in our classrooms to understand our work more deeply. Supporting with key organizational areas such as Recruitment, Selection, Fundraising, Volunteering, Movement Building. Minimum Qualifications, Experiences and Expectations 3–5 years of experience in project management, product implementation/operations or program design. Strong communication and stakeholder management skills. Comfortable with using platforms like LMSs (Moodle), data dashboard, spreadsheets. Organized, dependable, detail-oriented, adaptable to remote work setting. Problem-solver with a user-first mindset and keen to take initiative. Aptitude to learn new technologies, skills, stay updated with technological developments. Experience in driving operations in high pressure, goal driven environments. Preferred Qualifications, Experiences and Expectations Previous experience in teaching/education would be an added advantage (not mandatory). Prior experience working in ed-tech, learning design, or nonprofit digital programs. Basic familiarity with tools like Moodle, WhatsApp bots, or gamification platforms. Understanding of how asynchronous and blended learning programs work. Experience with Chatbot building and implementation.