Consultant, Firki Product

Firki (70%)

Implementation & Support

• Act as the primary point of contact for the Firki Program team, managing all implementation requests and user support.
• Lead the implementation and quality check of product features (e.g., gamification, WhatsApp bot, content discoverability).
• Work with program partners to ensure alignment in implementation and surface need.
• Create and maintain implementation documentation, user guides, internal workflows, SOPs, and FAQs.
• Resolve user queries related to programs, courses or the platform.
• Ensure platform/program readiness and platform hygiene before and after launches.
• Design user surveys, gather feedback, participate in user interviews and observations to improve user experience and the product.
• Monitor usage data, identify patterns, and recommend iterative improvements.

Program & Partner Collaboration

• Communication and collaboration with other teams using Firki or its infrastructure.
• Share product updates, usage tips, troubleshoot, and resolve issues with relevant stakeholders.
• Train or onboard new members or program stakeholders to use features effectively.
• Proactively identify areas where tech solutions can improve experience or scale programs.

• Contribute to Firki team projects as and when needed.
• Represent the product and the Firki team at meetings, webinars, and conferences.
• Collaborate with other verticals at Teach For India as and when needed.
• Be part of team calls and other initiatives within the team.

Cross-Team Product Support (30%)

• Support product pilots and shared infrastructure projects across other Movement Building verticals.
• Help draft user journeys, feedback forms, or implementation SOPs for shared features.
• Bring back user insights to the core product team and support iteration.

• Contributing to

  the team goals and priorities

  beyond individual goals and priorities
• Serving as an

  ambassador of the Teach For India brand

  and an advocate for our work and for educational equity in our country through both internal and external communication after commiting time in our classrooms to understand our work more deeply.
• Supporting with key organizational areas such as

  Recruitment, Selection, Fundraising, Volunteering, Movement Building.