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Business Process Analyst

Business Process Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

5 - 10 years

7 - 12 Lacs

noida

Posted:22 hours ago| Platform:

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Skills Required

wireless telecom change management business analysis process improvement billing consulting ms office operations analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Consultant with minimum of 5+ Years proven experience and significant knowledge and professionalism gained from Telecoms Consulting.
Must possess a strong understanding of telecom value chain, Lead to Cash, Trouble to Resolve, Assurance, OSS processes, Network Inventory Management and Billing.
TM Forum eTOM, ODA certifications are preferable.
Significant knowledge and experience gained from years of OSS / BSS domain (Lead & Opportunity, CPQ, Order Capture, Order Orchestration, Inventory, Provisioning, Billing etc) delivery and implementation.
Should be well-versed in process design at L2/L3/L4 levels and beyond.
Familiarity with agile methodologies and their implementation in marketing contexts.
Exceptional communication and facilitation skills, adept at engaging and swaying stakeholders at all organizational levels.
Competent in managing multiple projects with the agility to prioritize tasks effectively to meet deadlines and exceed client expectations.

Your key responsibilities

Apply your expertise in structured problem solving, business analysis, analytics, design thinking, and lean process improvement to enhance our clients profitability and operational performance
Conduct workshops and stakeholder meetings to evaluate current processes, perform gap analysis, design future processes, and recommend changes for implementation.
Gather, identify, and document business requirements, creating functional specifications for new systems and processes.
Analyse B2C/B2B customer segments for growth opportunities and new projects
Oversee, lead transformation projects, including managing technology vendors and client stakeholders.
Managing implementation of various BSS/OSS products and assist in areas including Wireless and Wireline networks, Network as a Service, Omni Channel, Customer engagement and Payments, Billing, and Revenue Assurance
Steer clients through change management, ensuring effective transitions and the adoption of new strategies and technologies like GenAI, cloud Native Applications, Autonomous Networks, AI Ops.
Lead and support sales efforts for new and existing clients, including proposal creation, sales presentation facilitation, and client meeting participation.
Build and sustain strong client relationships, establishing yourself as a go-to advisor for process, stack or application migration and transformation projects
Keep abreast of industry trends, tools, and technologies that can enhance telecom transformation efforts.
Engage in thought leadership and business development, including authoring white papers, presenting at conferences, and hosting webinars.

Minimum Requirements

5+ years of experience in telecom consulting. Previous consulting experience in a leading consulting firm is preferred
Bachelors degree / Full time MBA/PGDM from Tier1/Tier2 B Schools in India or foreign equivalent required
Understanding of B2C and B2B segment processes in telecom
Business analysis, Process definition and continuous improvement exercises using various business consulting tools and methodologies.
Tech/Tools Skills Hands-on experience in tools (MS Office/Visio/Camunda/Celonis) to build and modify Journey flows, Personas, Service Design Flows, Process Flows, etc.

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Business Process Analyst