Business Process Analyst

Role Overview: At Techwave, we are dedicated to fostering a culture of growth and inclusivity, challenging individuals associated with the brand at every step, and providing necessary opportunities for personal and professional development. As a People Associate, you will play a crucial role in resolving HR queries, collaborating with managers and employees, and ensuring efficient execution of People Shared Service operational goals. Key Responsibilities: - Manage case volume for internal transfers within the company - Ensure timely processing of Global Offboarding activities - Update employee profiles and data changes related to internal movements - Communicate progress and outcomes to requestors promptly, utilizing strong customer service skills - Utilize internal tools effectively (ServiceNow, Workday, Smart Recruiters, ADP, Guardian) for research and accurate resolutions - Support cyclical HR events impacting employees (Annual Review/Employee Promotions) - Review and complete forms accurately for submission to COE teams or vendors - Map business processes, recommend changes for improved quality and timeliness of service - Conduct root-cause analysis for issues and propose solutions - Provide guidance to team members in the absence of leaders - Handle unexpected transactions and service requests with flexibility - Maintain confidentiality and adhere to strict standards Qualifications: Basic Qualifications: - 2+ years of corporate or professional HR experience, preferably in a shared services environment - Knowledge of HR policies and regulations - Strong problem-solving skills - Experience with enterprise-scale HRIS tools (e.g., Workday, Smart Recruiter) - Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Visio) Preferred Qualifications: - 4+ years of work experience and a bachelor's degree - General knowledge of HR functional policies and practices within a Global Shared Services model - Comfortable working in a fast-paced environment Join us at Techwave and be a part of our team of dreamers and doers who are revolutionizing digital transformations.,