Manager, City Human Resources

Job Description

Reporting to: City Director Directly managing: Associate, HR and Admin Officer Team Overview The Delhi City Operations is currently in its eleventh year of operations. We currently have ~29 Staff in the Delhi City Operations team at Teach For India and 320 Fellows in 60+ schools directly impacting 286 classrooms and 8000 plus students; with nearly 1400 Alumni who have graduated from the Fellowship. The team works towards furthering Teach For India’s short-term theory of change in Delhi and the surrounding regions by getting committed individuals to dedicate 2 years to help us achieve our vision of “One Day all children will attain an excellent education”. The team also works towards creating committed and connected stakeholders to further Teach For India’s mission of building a movement of leaders to eliminate educational inequity. Responsibilities As the Manager, Human Resources you will work on: Finding our people by: Working with the City Director on team restructuring, workforce and succession planning. Cultivating pools of external and internal applicants for roles within the city (volunteers, Staff roles and interns) through the year. Engaging with candidates in the pipeline and executing our hiring process. Executing Teach For India’s Volunteer Program in the city in accordance with national guidelines. Developing our people by: Designing, in collaboration with the Managers, a 3-month onboarding and induction plan and 3-month probationary goal sheet for the new hires along with succession plans for tenured members. Managing performance from goal setting to probation to mid-year and end of year evaluations by facilitating clarity around purpose and process. Identifying the learning needs of the City Operations team and creating/sourcing the relevant learning opportunities for the same. Creating a culture of high performance by supporting those who are unable to meet goals and studying patterns of those exceeding expectations. Executing the Fellow Performance Management Cycle by providing the Program Team with clarity on the process and working with the Training & Impact team to pull out trends. Engaging our people by: Fostering collaboration and connections between Staff through team spaces and meetings in partnership with the City’s Leadership to enable ongoing connections with the organization’s vision & mission. Collaborating with the Program Team on Fellow spaces like Retreats and Inductions in collaboration with your team (Admin Officer of the City). Celebrating and supporting our people through important personal and professional milestones. Creating an ecosystem of support to enable our Fellows and Staff to maintain work life harmony, in collaboration with National Human Resources and City Team. Managing our people by: Creating awareness around all Teach For India policies, ensuring compliance and redressal through appropriate mechanisms and managing related partnerships. Managing and resolving complex employee relation issues and policy violations by conducting effective, objective and thorough investigations in collaboration with the City Director and the necessary officers. Oversee the execution strategies to ensure operational efficiency in the City with the Admin Officer. Working with City-level data to pull out accurate patterns and insights, design effective interventions towards improving overall culture and processes in the City. As a People Manager, you will work on: Building a robust pipeline of talent to lead the organization Managing and coaching the Directors in the cluster to ambitious outcomes Driving engagement, growth, and retention of team members Engineering and overseeing a monitoring and evaluation system , coupled with strategic direction, to guide our abilities to continuously improve As a Manager at Teach For India, you will work on: Contributing to the team goals and priorities beyond individual goals and priorities. Serving as an ambassador of the Teach For India brand and an advocate for our work and for educational equity in our country through both internal and external communication after commiting time in our classrooms to understand our work more deeply. Supporting with key organizational areas such as Recruitment, Selection, Fundraising, Volunteering, Movement Building. Minimum Qualifications, Experiences and Expectations 4-7 years of professional experience. Experience in driving operations in high pressure, goal driven environments. Experience of having collaborated effectively with a broad range of individuals and groups. Experiences and examples of having taken initiative in the past. Previous experience in teaching/education would be an added advantage (not mandatory). Note: We want to hear your unique voice and perspectives through the process, hence all applicants are expected to personally author statements of purpose/essays in the application form. Sole use of AI or Chat-GPT based tools may lead to disqualification from the process.