Configuration Specialist

Are you a Business or Technical Analyst stuck in backend support?

Break free and grow with B-TRNSFRMD!

Work on exciting CX implementations using cutting-edge low-code platforms

Overview

We are looking for bright candidates for the role of Configuration Specialist (CX Product) – India, to help customers configure, implement and support enterprise level cloud based CX/CRM products. Position is part of our India consulting team reporting into Director-Implementations

🎯Primary Responsibilities

·       Get trained and certified on cloud CX/CRM platforms.

·       Configure and customize the CX/CRM platform to meet business requirements.

·       Provide best customer experience during platform customization and configuration.

·       Prepare and deploy configured packages from development to test and production environments.

·       Perform unit and integration testing of configured solutions to ensure they meet quality standards.

·       Troubleshoot and resolve configuration-related issues reported by end-users.

·       Maintain and update documentation/meeting notes for all configured/discussed processes and customizations.

·       Provide product demonstrations to customers/prospects.

·       Stay up to date with knowledge of the products.

·       Translate business requirements into technical specifications for configuration.

·       Onboarding and Training customers to become better product users.

·       Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

·       Assist in creating training materials and conducting training sessions for end-users on new configurations and features.

·       Ensure proper recording and closure of all issues.

✨ Who we’re looking for

. 0-2 years’ experience in development, SaaS and IT projects working with US clients

·       Familiarity with SaaS software in sales, marketing, or customer support (Salesforce, MS Dynamics 365, Zoho CRM, etc.)

·       Familiarity with web development technologies (like JavaScript, HTML, CSS etc.).

·       Familiarity with Business Analysis and documentation.

🚀 Soft Skills that will make you shine

·       Excellent analytical and problem-solving skills with the ability to translate complex business problems into simple, elegant technical solutions.

·       Good verbal and written communication skills with the ability to effectively interact with both technical and non-technical stakeholders.

·       Meticulous attention to detail in configuration, testing, and documentation.

·       Ability to work effectively in a team environment and collaborate with cross-functional teams.

·       Work with a global team over multiple time zones.

. Self-starter, Eagerness to learn.

📩 Send your resume to jobs@btrnsfrmd.com

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