Configuration Manager

Position : Configuration Manager

Location : Pune,Bangalore,Kolkata,Chennai,Hyderabad

Experience : 7+Yrs

Notice Period : Immediate to 15 Days

The key experience required for this role is around CMDB in ServiceNow, aligned to CSDM.

this role is responsible for ensuring ITSM processes - particularly Configuration, Change, and Release Management - are effectively followed and maintained during the implementation of the new network infrastructure across Regional Offices (ROs).

Configuration Management responsibilities will include:

• Maintain and update ServiceNow Configuration Management Database (CMDB) records related to GNR assets, ensuring accuracy and alignment with existing ITSM policies.
• Track asset lifecycle changes and ensure all deployed hardware/software components are correctly documented.
• Support data quality initiatives, validating asset records against discovery tools and project deployments.
• Work with ServiceNow CMDB to reconcile discrepancies and drive continuous improvements.
• Collaborate with the project, network and IT teams to ensure all new infrastructure components are properly classified and linked within the CMDB.

Change and Release Management responsibilities will include:

• Ensure network-related changes are assessed, categorized, and documented correctly.
• Assist in managing Change Requests (CRs) related to network deployments, ensuring minimal disruption to business operations.
• Support risk assessment activities related to infrastructure transitions, ensuring impact analysis is conducted for all planned changes.
• Work with stakeholders to ensure smooth release deployments and adherence to release governance processes.

Additional ITSM Responsibilities:

• Collaborate with Major Incident Management (MIM) to provide CMDB and change-related insights during critical incidents.
• Support Problem Management by ensuring accurate asset and change history records are available for root cause analysis.
• Assist with Knowledge Management, documenting lessons learned, process improvements, and standard procedures related to GNR.

Reporting & Governance:

• Ad-hoc and regular reports on ITSM process execution, highlighting key trends, risks, and operational performance.
• Contribute to lessons learned sessions and recommend improvements based on observed patterns in change, release, and asset management.
• Ensure strict adherence to ITSM policies and SIAM processes, ensuring all changes align with regulatory and operational standards.

Skills & Experience Required:

• Substantial evidenced and demonstrable hands-on experience with Configuration Management, preferably with ServiceNow CMDB, aligned to CSDM.

• Hand-on experience in managing large volumes of CMDB data (components, services) in ServiceNow, aligned to CSDM.

• Solid understanding of Change and Release Management processes, including risk assessment, CAB participation, and deployment coordination.
• Strong familiarity with network infrastructure components
• Ability to produce structured reports and dashboards, based on ServiceNow data, for senior ITSM leadership.
• Excellent communication and collaboration skills, with experience working across remote/offshore teams.