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Req ID: 327537 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Operations Analysis Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents and engage additional support groups. Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers. Assists with assembling the tech resources necessary to achieve the resolution of Major Incidents. Responsible for major incident bridge call facilitation that includes identifying a technical lead and holding technical resolver teams accountable for status updates of service restoration activities. Develops and delivers executive major incident management communications to clients and NTT leadership (based on required content and frequency as determined by account). Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers. Provides incident documentation to appropriate service management teams. Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. Collaborates with service management and account team resources to ensure consistency of delivery, adherence to standard practices, and continuous improvement. Provides point of contact for MIM process related questions or issues and facilitates MIM process related meetings.- ITIL Foundation Certification- Excellent Communication Skills- Previous Incident Management experience- Critical/Major Incident Management experience is considered a plus. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Hiring for TOP MNC 2+ Years of Relevant Experience Mandatory Max 60 Days Documents Mandatory-PF, Education, Employment Docs Infrastructure & IT Ops Focuses on networking, identity management, cloud, and monitoring: Network Engineer-WAN, SDWAN, Fibre, 4G/5G, Firewalls-PUN, HYD-20 Positions Identity & Access Management (IAM) Engineer-MIM-BLR, HYD, PUN-8 Positions ServiceNow Specialist-ServiceNow (CMDB, CSDM)-PUN-2 Positions Interested candidates can share resume to Pravika@livecjobs.com / Whatsapp 73865 28884

Sapiens is on the lookout for a Senior Analyst -ServiceDesk (Application Operations) to become a key player in our Bangalore team. If you're a Service Desk pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore, India Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What You’ll Do Responsible for production application support working closely with internal teams and external teams and customers. Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way Log Analysis (Ex: Code Log, Access Log, Server Log) Identify areas for automation Monitor alerts –Disk, CPU usage, Load balancer, Web monitor etc. Runtime incident calls. Reports, SQL queries execution for business and engineering teams, External partner co-ordination, end-to-end Requires experience in supporting enterprise application in production systems. Experience in handling Production Deployment Production Run-book and RCA updates 24x7 production queue management and support Ready to work in Night shift (Rotational basis) Actively participate in MIM and Change management calls. What To Have For This Position. Must have Skills Total Experience of 4 to 6 Years and having application or production support for banking or insurance domain. Excellent SQL, ORACLE, UNIX (Grep, SED, AWK, VI editor etc) skills. Good troubleshooting skills – ability to scan through multiple application log files to understand root cause Ability to triage the incidents and provide the initial investigation and the details. Working experience of any monitoring tools like Autosys, Control M, Crontab. Knowledge and experience of working with any one ticketing tool (JIRA, SNOW) Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills Ability to co-ordinate/initiate calls especially on P1 and P2 Issues Excellent communication and documentation skills Key Skills Application support experience is must &should have Sql (experience in writing DDL, DML, Subqueries, Joins) and knowledge in basics of Unix commands. ITIL knowledge is must. Batch processing and Monitoring tools: Autosys, Control M, Crontab etc Ticketing tools: service now and JIRA Decent hands on experience in at least one scripting technology – Python, PowerShell, Ansible Basic knowledge of networking monitoring – Good to have Windows administration Basics knowledge – Good to have Insurance Domain – Good to have About Sapiens Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000+ employees globally. For More information visit us on www.sapiens.com . Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Disclaimer: Sapiens India does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Sapiens shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to sharedservices@sapiens.com .

#International Education #Sales_Expert #Counselling 📍 Location: Mohan Estate, South Delhi 📆 Experience Required: Minimum 2 years in Study Abroad Counseling or International Education Test-Prep Sales 🏢 Department: #International_Education 💼 Function: Student Counseling, Study Abroad Sales, and Test-Prep Advisory 🔍 #Function: Sales & Counseling for Test Prep & Admissions SAT & Undergraduate Programs Abroad GMAT, GRE & Masters Programs Abroad 🎯 #Key_Responsibilities: What we're looking for: Career Launcher is seeking a talented and passionate individual who understands student needs and can recommend the right educational products and services to drive impactful conversions. Your Role Will Include: ✅ Building and managing a strong sales pipeline ✅ Converting leads and meeting/exceeding monthly targets ✅ Reaching daily outbound call targets on allocated leads ✅ Guiding students/parents through the international admissions journey ✅ Promoting Premium Admission Consulting (UG/MBA/MiM/MS) & Test-Prep (GMAT/GRE/SAT/IELTS/LNAT/LSAT) ✅ Upselling & cross-selling relevant Career Launcher offerings ✅ Ensuring compliance, reporting, and documentation ✅ Maintaining post-sales support and client engagement ✅ Handling escalations and ensuring 100% client satisfaction 💡 You’ll be successful if: You’re passionate about hashtag #Sales and #Counseling You enjoy engaging with people via calls/online platforms You’re a fast learner with a growth mindset You don’t settle – you continuously seek better ways to do things 📚 #Preferred_Background: Prior experience in Study Abroad Consulting or Overseas Education Firms Familiarity with Test-Prep Institutes (SAT/GMAT/GRE/IELTS etc.) Proven track record in selling education packages or academic counseling 📨 To Apply: Please share your updated resume at: nistha.malhotra@careerlauncher.com (Subject: Application for #Senior_Counselor – International Education)

Key Responsibilities Engage with high-intent leads via WhatsApp, phone calls, and Zoom to understand their goals—whether for studying abroad or exploring opportunities through Kraya AI Recommend suitable programs, timelines, or career paths based on each candidate’s background, interests, and aspirations Clearly communicate how our services enhance admission success or career outcomes, while addressing common barriers such as GMAT requirements, scholarships, or tight deadlines Manage and nurture a strong lead pipeline from initial inquiry to final conversion, ensuring a smooth and personalized user journey Drive conversions through timely follow-ups, structured messaging, and data-driven engagement using personalized support and social proof Achieve monthly revenue or conversion targets through a consultative, value-focused sales approach About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

Selected Intern's Day-to-day Responsibilities Include Proactively engage with potential leads from multiple channels, including the website, social media, and referrals. Connect with prospects through calls, WhatsApp, or email to understand their study abroad goals and interests. Pre-screen leads by gathering key details such as academic background, preferred countries, and timelines. Maintain accurate records of all interactions, updates, and lead progress in the CRM system. Reconnect with inactive or unresponsive leads through timely and strategic follow-ups. Collaborate with the sales and counseling teams to ensure a smooth transition of qualified leads. Provide regular feedback on lead quality, common queries, and recurring concerns to help refine outreach strategies. Support the team by compiling brief daily or weekly reports on lead engagement and follow-up status. About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

We are looking for a driven and knowledgeable Study Abroad Expert to join our growing team. In this role, you will be the primary guide for aspiring students, helping them navigate the complex journey of applying to prestigious international programs. This is a unique opportunity to make a real impact while enjoying the flexibility of a remote role with outstanding earning potential. What You'll Do: Consult & Guide: Act as a trusted advisor to students and parents, understanding their academic background, career aspirations, and financial considerations. Demonstrate Value: Conduct compelling virtual presentations to showcase how our services provide the best pathway to admission at top-tier universities. Expert Advising: Provide in-depth knowledge and strategic advice on programs like Master in Finance (MiF), Master in Management (MiM), MBA, MSc Marketing, and MS in Computer Science (CS) at leading institutions worldwide. Drive Results: Manage the end-to-end sales cycle, from initial inquiry to enrollment, ensuring a seamless and positive experience for every student. Achieve & Exceed: Consistently meet and surpass monthly and quarterly enrollment targets in a dynamic, performance-driven environment. What We're Looking For: Proven Experience: A minimum of 6 months to 1 year of direct experience in study abroad counseling, educational consulting, or a similar sales role. Deep Domain Knowledge: A strong understanding of the application processes, requirements, and rankings of top universities in the US, UK, Canada, Europe, and Australia. Target-Driven Performer: A self-motivated individual with a demonstrated history of overachieving sales targets and a relentless drive for excellence. Exceptional Communicator: Superb interpersonal and presentation skills, with the ability to build rapport and trust with students and families. Tech-Savvy: Comfortable using CRM software and other digital tools to manage your pipeline and workflow effectively. Why You'll Love Working With Us: Uncapped Incentive Potential: A highly competitive commission structure that rewards your hard work and success. Complete Flexibility: Enjoy the freedom and autonomy of a fully remote, work-from-home position. Mission-Driven Work: Be part of a team that is genuinely changing lives by making international education accessible. You can be 100% Confident in our product/ service Growth Opportunities: We are a fast-growing company with ample opportunities for professional development and career advancement. Ready to launch the next stage of your career? If you are a results-oriented professional with a passion for education, we encourage you to apply now!

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The CISO organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Security boundaries have changed, and identity is the new perimeter. With such a shift, there is a strong emphasis on carefully analyzing, and in many cases, hitting Refresh on the components that comprise the enterprise identity and access management platforms as we know them. Microsoft is seeking an identity and security focused engineer to join the CISO organization as we undergo the journey to ensure that the right identities get access to the right resources at the right time, protected each step of the way. With your experience in Microsoft Entra ID and Identity & Access Management technologies, you will help steer our own identity-centric digital transformation and support hundreds of thousands of employees as they seek to empower every person on the planet to accomplish more. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Responsibilities Leverages end-to-end technical expertise in large-scale distributed systems' infrastructure, code, inter- and intra-service dependencies, and operations to enhance the reliability, performance, efficiency, latency, and scalability of services and products operating proactively and continuously at scale. Develops code, scripts, systems, and/or tools to automate complex and repetitive tasks, enhance operational efficiency. Empowers cross-service engineering teams to safely deploy changes to production at increased speed and monitors the effects of changes across systems, services, and products. Designs, implements, and manages Azure IAM solutions ensuring secure and efficient access to resources and applications. Develops IAM policies, procedures, and best practices aligned with organizational security requirements and compliance standards. Collaborates with internal stakeholders to translate business requirements into effective IAM solutions, providing engineering and operational support for a customer-centric Identity platform, with demonstrated expertise in Azure, Identity, and Access Management technologies, including SaaS, Single Sign-On, and Multifactor Authentication solutions. Partners with engineering teams and stakeholders understand requirements and translate them into actionable projects embodying SRE principles and efficient technical solutions. Qualifications 5 years of expert-level knowledge on identity technologies including Microsoft Entra IDAzure Active Directory, Active Directory, Federation Services, and Credential management, with proven experience in large-scale Identity management. Proven experience in automation using Azure technologies/platform and/or strong proficiency in PowerShell/Scripting. Experience in leveraging AI technologies to solve problems will be an added advantage, Demonstrated experience in supporting engineering and Multi-Factor Authentication, with a focus on maintaining Live Site operations and delivering exceptional customer service. Extensive troubleshooting and debugging experience, coupled with the ability to understand and reason about interactions between complex systems. Solid understanding of monitoring, alerting, and observability philosophies and best practices, along with the ability to analyze, decompose, design, and integrate systems or system architectures. Collaborative mindset with the ability to exercise cross-team cooperation and influence, while maintaining empathy for customers and partners and keeping a higher-level perspective. Familiarity with Agile, SDL & SRE principles, Phish resistant certificate-based authentication, and Microsoft Entra ID Multi-Factor Authentication solutions such as Microsoft Authenticator app, Windows Hello for Business, FIDO2 security key, OATH hardware/software token. Experience with Windows Conditional Access policies and multifactor authentication, the ability to analyze problems and make appropriate decisions quickly, drive large, complex programs and solutions, and possess excellent interpersonal and dynamic group skills, along with strong written & verbal communication and presentation abilities. Preferred Qualifications Familiarity with on-prem identity technologies like Active Directory, Microsoft Identity Manager (MIM), GPOs Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. About Client: Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations. Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines. Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries. Role: Infra Operations Manager (Shift Operations) Experience: 5–8 Years (Relevant: 4–5 years in Operation Mgmt / Incident Mgmt / Major Incident Mgmt) Work Location: Chennai Shift: Rotational (Morning: 6am–3:30pm / Afternoon: 2pm–11:30pm / Night: 9pm–6:30am) Mode: CAB facility for night shift as per company policy Mandatory Skills: ITIL Certified Infra Operations Management Incident Management & Major Incident Management ServiceNow Job Description: Independently handle IT operations during shift, including incident and major incident management. Strong understanding of ITIL framework; must have handled MIM independently. Manage incident bridge calls involving cross-functional teams and stakeholders. Hands-on with alert handling, escalation, and resolution of high/critical priority jobs via ServiceNow. Collaborate with vendors, application teams, and support teams to drive incidents to resolution. Ensure proactive identification of service issues, continuous monitoring, and suggest long-term fixes. Generate RCA (Root Cause Analysis) reports and incident metrics for performance reviews. Participate in weekly lead meetings and contribute to operations improvements. Excellent communication skills (written and verbal), with strong problem-solving aptitude. Ability to work independently in a high-pressure environment and take decisions on the fly.

Key Responsibilities Conduct product walkthroughs and manage account setup to ensure smooth onboarding. Act as the main point of contact for client issues; troubleshoot, resolve, and escalate as needed. Coordinate with internal teams to support feature launches, gather feedback, and assist with pilot initiatives. Maintain accurate CRM data, generate reports, and manage subscriptions and renewals. Drive client retention through regular check-ins, business reviews, and identifying upsell opportunities. About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Supports delivery partners and/or teams, enhances support readiness, and ensures timely resolution by developing others. Performs thorough case reviews and customer wellness checks; ensures progression of cases to help solve increasingly complex technical issues. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Contributes to Partner Technical Advisor (PTA) advocate/agent and engineer communities through knowledge sharing. Collaborates with internal teams, and sometimes external teams, for product and process feedback. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Case Management (Delivery Excellence) Conducts in-depth case reviews and wellness checks to ensure case progression and resolution. Acts as an escalation point and unblocks service delivery challenges. Provides process and technical feedback to improve case handling. Leads case triage meetings to share knowledge and optimize support. Managing Collaboration Activities Facilitates cross-team collaboration to resolve complex technical issues. Manages the swarming process to bring the right resources together quickly. Coaches engineers on internal collaboration and community-building. Works with stakeholders to drive top priority issue resolution. Process Improvement Gathers and shares feedback to enhance support processes and tools. Partners with managers and SDMs to plan and implement continuous improvements. Identifies process flaws early and advocates for necessary changes. Updates knowledge bases and evangelizes process best practices. Readiness Development Assesses skill gaps and designs training plans for delivery partners and internal teams. Supports readiness initiatives including mentoring, documentation, and knowledge sharing. Collaborates with multiple stakeholders to implement readiness programs. Supportability Activities Shares knowledge in internal communities and responds to engineering queries. Engages in reactive/proactive collaboration via swarming and issue management. Helps build communities across support roles to drive operational excellence. Drives quality and efficiency improvements in partnership with delivery leaders. Qualifications Required Qualifications: 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience. 3+ years of prior product, customer support and/or technical support experience OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications Azure Fundamentals (Cloud Concepts, Azure Networking – E.g. Creating subnets, Azure Compute – E.g. creating / provisioning Azure Virtual Machines) Azure Resource Management: Subscriptions / Licenses, Role Based Access Control, User / Administrator Roles Azure Active Directory Fundamentals (eg: User, Group, Domain Management). Azure Active Directory Collaboration Solutions (B2B, B2C) Managed Identity (Password Hash Sync / Pass Through Authentication) vs Federated Identity Hybrid Identity Solutions Windows Active Directory Services (including ADDS, Auth Protocols, FSMO Roles, Replications, Group Policies, User Profiles, etc.) Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP, etc) Office 365 Management AAD Connect / DirSync / MIM / FIM/ Active Directory Federation Services (or any other 3rd party federation) Privileged Identity Management Provisioning to SaaS Applications PowerShell scripting and commands Tools (Network trace – netmon /wireshark, Fiddler) Experience On Additional Technologies (good To Have) Microsoft Windows Servers and Client Operating Systems Exchange Server SQL Graph API Modern Auth Protocols (SAML, oAUTH etc.) Seamless Single Sign On ADAL/MSAL libraries Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

#International Education #Sales_Expert #Counselling 📍 Location: Mohan Estate, South Delhi 📆 Experience Required: Minimum 2 years in Study Abroad Counseling or International Education Test-Prep Sales 🏢 Department: #International_Education 💼 Function: Student Counseling, Study Abroad Sales, and Test-Prep Advisory 🔍 #Function: Sales & Counseling for Test Prep & Admissions SAT & Undergraduate Programs Abroad GMAT, GRE & Masters Programs Abroad 🎯 #Key_Responsibilities: What we're looking for: Career Launcher is seeking a talented and passionate individual who understands student needs and can recommend the right educational products and services to drive impactful conversions. Your Role Will Include: ✅ Building and managing a strong sales pipeline ✅ Converting leads and meeting/exceeding monthly targets ✅ Reaching daily outbound call targets on allocated leads ✅ Guiding students/parents through the international admissions journey ✅ Promoting Premium Admission Consulting (UG/MBA/MiM/MS) & Test-Prep (GMAT/GRE/SAT/IELTS/LNAT/LSAT) ✅ Upselling & cross-selling relevant Career Launcher offerings ✅ Ensuring compliance, reporting, and documentation ✅ Maintaining post-sales support and client engagement ✅ Handling escalations and ensuring 100% client satisfaction 💡 You’ll be successful if: You’re passionate about hashtag #Sales and hashtag #Counseling You enjoy engaging with people via calls/online platforms You’re a fast learner with a growth mindset You don’t settle – you continuously seek better ways to do things 📚 hashtag #Preferred_Background: Prior experience in Study Abroad Consulting or Overseas Education Firms Familiarity with Test-Prep Institutes (SAT/GMAT/GRE/IELTS etc.) Proven track record in selling education packages or academic counseling 📨 To Apply: Please share your updated resume at: nistha.malhotra@careerlauncher.com (Subject: Application for #Senior_Counselor – International Education)

Technical Support Advisory Bangalore, Karnataka, India Date posted Jul 23, 2025 Job number 1850687 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Advisory Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Supports delivery partners and/or teams, enhances support readiness, and ensures timely resolution by developing others. Performs thorough case reviews and customer wellness checks; ensures progression of cases to help solve increasingly complex technical issues. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Contributes to Partner Technical Advisor (PTA) advocate/agent and engineer communities through knowledge sharing. Collaborates with internal teams, and sometimes external teams, for product and process feedback. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience o OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience. 3+ years of prior product, customer support and/or technical support experience o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications: Azure Fundamentals (Cloud Concepts, Azure Networking – E.g. Creating subnets, Azure Compute – E.g. creating / provisioning Azure Virtual Machines) Azure Resource Management: Subscriptions / Licenses, Role Based Access Control, User / Administrator Roles Azure Active Directory Fundamentals (eg: User, Group, Domain Management). Azure Active Directory Collaboration Solutions (B2B, B2C) Managed Identity (Password Hash Sync / Pass Through Authentication) vs Federated Identity Hybrid Identity Solutions Windows Active Directory Services (including ADDS, Auth Protocols, FSMO Roles, Replications, Group Policies, User Profiles, etc.) Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP, etc) Office 365 Management AAD Connect / DirSync / MIM / FIM/ Active Directory Federation Services (or any other 3rd party federation) Privileged Identity Management Provisioning to SaaS Applications PowerShell scripting and commands Tools (Network trace – netmon /wireshark, Fiddler) Experience on Additional Technologies (good to have): Microsoft Windows Servers and Client Operating Systems Exchange Server SQL Graph API Modern Auth Protocols (SAML, oAUTH etc.) Seamless Single Sign On ADAL/MSAL libraries Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities 1. Case Management (Delivery Excellence) Conducts in-depth case reviews and wellness checks to ensure case progression and resolution. Acts as an escalation point and unblocks service delivery challenges. Provides process and technical feedback to improve case handling. Leads case triage meetings to share knowledge and optimize support. 2. Managing Collaboration Activities Facilitates cross-team collaboration to resolve complex technical issues. Manages the swarming process to bring the right resources together quickly. Coaches engineers on internal collaboration and community-building. Works with stakeholders to drive top priority issue resolution. 3. Process Improvement Gathers and shares feedback to enhance support processes and tools. Partners with managers and SDMs to plan and implement continuous improvements. Identifies process flaws early and advocates for necessary changes. Updates knowledge bases and evangelizes process best practices. 4. Readiness Development Assesses skill gaps and designs training plans for delivery partners and internal teams. Supports readiness initiatives including mentoring, documentation, and knowledge sharing. Collaborates with multiple stakeholders to implement readiness programs. 5. Supportability Activities Shares knowledge in internal communities and responds to engineering queries. Engages in reactive/proactive collaboration via swarming and issue management. Helps build communities across support roles to drive operational excellence. Drives quality and efficiency improvements in partnership with delivery leaders. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

WE NEED 5 PROMOTERS FOR NOODLES SAMPLING AT DMART PANVEL ,KHARGAR ,MULUND AND OTHER LOCATION. SAMPLING NOODLES TO CONSUMER , GOOD LOOK ,NEAT & CLEAN ,NO SALES MIM 2 MONTHS CONTINUE TIMING 12 TO 8PM ,MONDAY OFF SALARY 15000 TO 18000 CONTACT URGENT

Position : NOC L1/L2 Location : Bangalore Experience: 2yrs 5yrs Notice : Immediate to 15days Key Skills required: Should be excellent in communication. Hands on experience on Network monitoring tools and Windows server experiences Hands on experience in ticketing tools preferable is Service now. Monitoring tool experience preferably Dynatrace. Provide technical support by answering/responding to phone/e-mail to client. Support remote users via Phones or emails. Management of Service and Supplier faults against SLA Targets. To follow up on the issue that have been escalated to their teams until the resolution. To report every alert/issue that has appeared in the shift and provides the info to the next shift if issue not resolved. Ability to handle multiple responsibilities. Vendor ticket management and timely escalations Flexible and able to work within a 24/7/365 shift pattern. Should have experience in handlining MIM calls. If you feel your profile is matching to above JD please share details along with updated resume to below mail Jakkakamakshi@happiestminds.com Kindly help with below details Total Experience (L1/L2): Relevant Experience(L1/L2): Current CTC: Expected CTC: Notice Period:(give the exact if serving mentioned LWD, if Not give official NP) Qualification: Current Location- Preferred Location: Are you Able to attend F2F interview on 23rd July: Thanks, Kavya

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career Family Technology Consulting Role Type Technical Engineering and Support The opportunity The cloud operations lead is responsible for overseeing the operational aspects of the Cloud Center of Excellence and should ensure the smooth operation of cloud platforms, including AWS, Azure, and Snowflake. This role requires strong technical background, exceptional leadership skills, and the ability to collaborate effectively with cross-functional teams. Your key responsibilities Production Support: Lead a team responsible for providing world class stability for cloud platforms, ensuring uptime and availability of services. Incident Management: Align to incident management processes and procedures to swiftly address and resolve and operational issues. Team Coordination: Partner with internal teams to prioritize tasks, allocate resource effectively, and create trust across the organization on the CC4E platforms. Major Incident Management (MIM): Lead highly visible MIM calls, guiding team members through troubleshooting and resolution process. Interaction with C-Level Management: Serve as a primary point of contact for senior management regarding operational performance, status updates, and strategic initiatives. Platform Oversight: Oversee AWS, Azure, and Snowflake platforms leveraging the cloud management platform consisting of CloudAware, Dynatrace, ServiceNow, Splunk, and Compliance oversight tooling to ensure minimal downtime, quick resolutions to issues, and conducting root cause analyses to prevent future incidents. Continuous Improvement: Identify opportunities for process improvement, automation, and optimization to enhance efficiency and effectiveness. Team Management: Develop operational engineers through performance management, goal setting, mentoring, and coaching to provide opportunities for career growth. Recruitment: Actively participate in the recruitment process by identifying talent needs, interviewing candidates, and selecting new members who align with the organizational culture and values. Skills and attributes for success Bachelor’s degree in computer science, Information Technology, or comparable certifications. 7+ years of experience in cloud operations, with proven track record of managing large-scale cloud environments. 5+ years of experience with Public Cloud (IaaS, PaaS, SaaS) services and solutions. Certifications in Amazon Web Services, Azure, or, Snowflake Exceptional communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Excellent leadership skills with the ability to inspire and motivate teams to achieve high performance. In depth knowledge of application development including systems management, monitoring, configuration management, capacity planning and performance tuning, highly availability architectures. Knowledge of ITSM practices (Incident, Problem Management, CMDB, Change Management) Understanding of Infrastructure as Code practices (Terraform Enterprise, GitLab) Self-motivated and able to work across diverse technical and non-technical teams. Understanding of Software Development Lifecycle Methodologies and delivery processes (Agile, Scrum, Kanban) Demonstrated DevOps expertise including automation and continuous delivery model. Experience with Management technologies (ServiceNow, CloudWatch, Qradar, Splunk, CloudAware) To qualify for the role, you must have Certifications: Industry certifications Cloud Experience: Experience with cloud platforms DevOps: Familiarity with DevOps practices and tools. Containerization and Orchestration: Experience with Docker and Kubernetes. CI/CD Pipelines: Knowledge of continuous integration and continuous deployment (CI/CD) pipelines. Agile MethodologiesUnderstanding Agile development environments. Soft Skills: Strong leadership, project management, and mentoring skills. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

#International Education #Sales_Expert #Counselling 📍 Location: Mohan Estate, South Delhi 📆 Experience Required: Minimum 2 years in Study Abroad Counseling or International Education Test-Prep Sales 🏢 Department: #International_Education 💼 Function: Student Counseling, Study Abroad Sales, and Test-Prep Advisory 🔍 #Function : Sales & Counseling for Test Prep & Admissions SAT & Undergraduate Programs Abroad GMAT, GRE & Masters Programs Abroad 🎯 #Key_Responsibilities : What we're looking for: Career Launcher is seeking a talented and passionate individual who understands student needs and can recommend the right educational products and services to drive impactful conversions. Your Role Will Include: ✅ Building and managing a strong sales pipeline ✅ Converting leads and meeting/exceeding monthly targets ✅ Reaching daily outbound call targets on allocated leads ✅ Guiding students/parents through the international admissions journey ✅ Promoting Premium Admission Consulting (UG/MBA/MiM/MS) & Test-Prep (GMAT/GRE/SAT/IELTS/LNAT/LSAT) ✅ Upselling & cross-selling relevant Career Launcher offerings ✅ Ensuring compliance, reporting, and documentation ✅ Maintaining post-sales support and client engagement ✅ Handling escalations and ensuring 100% client satisfaction 💡 You’ll be successful if: You’re passionate about hashtag #Sales and hashtag #Counseling You enjoy engaging with people via calls/online platforms You’re a fast learner with a growth mindset You don’t settle – you continuously seek better ways to do things 📚 hashtag #Preferred_Background : Prior experience in Study Abroad Consulting or Overseas Education Firms Familiarity with Test-Prep Institutes (SAT/GMAT/GRE/IELTS etc.) Proven track record in selling education packages or academic counseling 📨 To Apply: Please share your updated resume at: nistha.malhotra@careerlauncher.com (Subject: Application for hashtag #Senior_Counselor – International Education)

Join us as a Service Recovery Manager at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. You'll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders. To be successful as a Service Recovery Manager you should have experience with: Essential Skills Experience in handing Major Incident is must with ability to drive complex Major Incident calls. Strong Documentation and Business Communication skills. Business and Technology stakeholder management. Strong understanding of Problem and Change Management. ITIL Service Management framework. Some Other Highly Valued Skills May Include Good understanding of technology Problem solving with analytical mindset Ability to drive MIM calls in high-pressure situation You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune location. Purpose of the role To mitigate the impact of unexpected incidents by identifying, responding and resolving disruptions that threaten the banks IT services, operations and technological infrastructure through effective decision making and successful resource delegation. Accountabilities Development, implementation and management of major incident management programmes. Execution of responses to reported incidents from various channels including email, phone and monitoring systems, prioritised by its potential impact to the bank's IT systems, and provide regular status updates to affected stakeholders. Analysis of logs, system data and user reports to identify the root cause of incidents and determine the necessary course of action to resolve or follow escalation protocols to escalate incidents to the relevant team or individual for assistance. Execution of regular tests and simulations to test response procedures in the event of an incident. Documentation and analysis of past incident details, the steps to resolution and lessons learnt from each case to support the identification of recurring issues in the future, implement preventive measures to minimize future occurrence and to build a comprehensive knowledge bases of known issues. Assistant Vice President Expectations Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Description Key Deliverables Successful Hypercare closure and Handover to BAU. Market/Business Reporting w.r.t to Projects assigned. Executive Summaries of Incident Progress Improvement Proposals Market/Business Communications for P1, P2 Issues. Hyper care & Vanguard Reporting w.r.t to Projects. Expected Knowledge, Qualifications & Experience 8 + Yrs. of Incident Management experience along with basics of Project Mgmt. & delivery. Good to have SAP Process Knowledge / Technical Knowledge Ability to work in complex matrix organisation structures Cultural awareness and ability to adapt to differing sensitivities Team player Ability to understand Customer and technology perspective on issues Good English Language – written and verbal. Good experience in Agile ways of working. Proven track record in MIM and Project Delivery Strong Stakeholder Management, Communication & Facilitation skills Strong Customer orientation and proven track record in a senior position in Customer Service Excellent organisational skills Ability to work under high pressure Ability to deliver through others in a matrix organisation Good Remedy knowledge ITILv4 Certification Good experience in reporting skills using PowerBI / MS Excel etc. Problem, change management knowledge would be additional advantage Willing to work in 24/7 environment. VOIS Equal Opportunity Employer Commitment VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch!

Role & responsibilities Main purpose: As the Major Incident & Problem Manager you are responsible for both hands-on Major Incident Management, and at all other times the Problem Management of prior major incidents. You will be responsible for managing the Major Incident process, reporting & governance as well as the co-ordination and facilitation of high priority incident resolution by engaging a variety of support teams & vendors. You will also be responsible for managing the lifecycle of all Problems, with the aim of preventing Incidents from happening. Success in this role will be demonstrated by ensuring Major Incidents with potential or actual impact to the SLA businesses are dealt with effectively and with minimum disruption to live service. To manage record and manage problems through to resolution by performing root cause analysis, coordinating 3rd party analysis, and communicating with stakeholders to ensure workaround and solution suitability. The role does require 24/7 including weekend support as part of a rotating shift-based coverage. Key relationships with: The Major Incident & Problem Manager will be expected to work closely with all resolver groups including any customer and Aptiv 3rd parties. You will provide effective and coordinated updates throughout Major Incident and Problem lifecycles to all relevant stakeholders including Aptiv Senior Management, Service Delivery Managers and customer contacts of all seniorities. Preferred candidate profile Experience Minimum 4 years Major Incident Management and Problem Management experience and experience in a similar role Sound understanding and experience with service level agreements and associated metrics Enterprise IT experience and a good working knowledge of the broad suite of IT technologies and technical environments. Previous experience of customer service / major incident focussed role (ideally manufacturing industry) ITIL Foundation V3 certification Experience working within SIAM structure/environment Excellent communication skills Strong knowledge of Microsoft client and server architecture Sound understand knowledge of network infrastructure Management Follows logical process for incident and problem identification Drives and commands major incident call Asks questions to clarify and verify information Demonstrates critical thinking Demonstrates passion for resolution Demonstrates urgency in speed of resolution Displays wide knowledge in relevant technical skills sets Uses fact-finding and diagnostic tools Performs well under pressure Assigns incidents for resolver groups to individuals in a fair and effective manner Characteristics and Behaviours Customer Focus and Interpersonal Skills Focuses on customer needs and satisfaction Provides clear, understandable updates to people Builds positive rapport Makes extra effort to satisfy customer needs Makes a positive first impression Communicates in a courteous manner Exhibits tact and consideration

As a Service Desk Specialist at Birlasoft, you will play a crucial role in providing 24/7 support for US and Canada users in a remote L2 support model. With your strong technical skills on the Windows desktop platform and proficiency in English, you will be responsible for responding to client support requests and identifying the nature of the problems faced by users. Your duties will include resolving user issues related to basic desktop problems such as software images, software packages, patches, security updates, and necessary tools for user desktops and laptops. You will escalate software and application issues to the relevant teams while troubleshooting hardware and software issues remotely. Additionally, you will provide support for OS, Office applications, basic system applications, and Anti-Virus clients. To excel in this role, you must have a solid understanding of ITIL processes and MIM. You will be expected to install, modify, and perform minor repairs on computer hardware and software systems. Furthermore, your knowledge of VPN configuration and mobile device security protocols will be essential for ensuring data protection. As a Service Desk Specialist, you will engage with users through various communication channels such as support calls, chat, and email to address queries related to software programming, connectivity, password resets, Outlook issues, and printing. You will work closely with users to identify and resolve problems efficiently, managing user accounts, groups, and permissions within Active Directory to ensure secure access. This role involves 24/7 operations with rotational shifts and week offs. Therefore, your flexibility and availability to work in different shifts are critical. In addition to your technical background and communication skills, a sound knowledge of Active Directory, O365, MS-Office, software and hardware installation, and basic network support will be beneficial in performing your responsibilities effectively. If you are a dedicated professional with a passion for providing excellent customer support and possess the required technical expertise, we welcome you to join our team at Birlasoft and contribute to our mission of empowering societies worldwide through innovative digital solutions.,

Greeting from Infosys BPM Ltd, We are hiring for CPI, Maximo, ITSM - MIM, Oracle PL-SQL skills. Please walk-in for interview on 18th July 2025 at Bangalore location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-217944 Interview details Interview Date: 18th July 2025 Interview Time: 10 AM till 1 PM Interview Venue: Bangalore :: Infosys JP Nagar Infosys BPM Limited, #785,Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka560078, Landmark: Near Sindhoor Convention Centre Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** Job Description: Maximo Hands-on experience with IBM Maximo Application Suite (MAS), including familiarity with its core applications like Maximo Manage. Solid understanding of Enterprise Asset Management (EAM) and Asset Performance Management (APM) concepts. Experience with MAS configuration tools (e.g., Application Designer, Database Configuration, Automation Scripts, Escalations, Workflows). Basic understanding of MAS data model and database concepts (SQL queries). Familiarity with integration concepts (APIs, web services, middleware). Job Description: Oracle PL/SQL Working knowledge of Oracle 11g/Oracle 12c added capabilities and functionality. Strong programming/development skills using PL/SQL (package, procedures, functions, triggers) and batch coding skills such as Bulk collections, dynamic SQL, and parallel processing. Experience working with source control. Should be good in advance plsql/tuning/UTL feature/ Developer Tools(toad) Proficient in performance tuning (PL/SQL) using SQL Trace, Explain Plan, Indexing and Hints. REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0 STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.

Greeting from Infosys BPM Ltd, We are hiring for MuleSoft, MIM, L1 support- Service Desk, TOSCA, EWM, Poer BI skills. Please walk-in for interview on 18th July 2025 at Bangalore location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-217944 Interview details Interview Date: 18th July 2025 Interview Time: 10 AM till 1 PM Interview Venue: Bangalore :: Infosys JP Nagar Infosys BPM Limited, #785,Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka560078, Landmark: Near Sindhoor Convention Centre Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** Job Description: MuleSoft Hands on Experience in MuleSoft Development. Hands on Experience in Any point Studio, connectors, Scopes, Routers, Flows, caching, and Exception handling. Hands-on experience on design, build, testing, debug, deploy, manage APIs and integrations. Good hands-on experience in API Manager, Runtime Manager, Exchange, RAML and Design Center. Should have knowledge on REST-based APIs, SOAP Web Services and different Protocols. knowledge on API gateway policies. Hands-on experience for designing MUnit Test cases for the flows. Experience in API securities like OAuth, JWT & Basic authentication Hands on experience in integration testing tools like Postman, SOAP Certification in Mulesoft MCD added an advantage. Have knowledge on Github, Jenkins. Should have knowledge on API Monitoring, Visualizer and Analytics Job Description: MIM Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Job Description: L1 support- Service Desk Experience in a technical support role, preferably with Windows environments. Strong understanding of Windows operating systems, including troubleshooting common issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a user-friendly manner. Active listening skills and a genuine desire to help others. Proficient in PC troubleshooting methodologies and remote access tools. Job Description: TOSCA Hands-on experience in automation using Tricentis TOSCA Hands-on experience in creating CI/CD pipeline using Jenkins Hands-on experience with Web Application testing, REST API testing. Hands-on experience using the Tricentis TOSCA automation tool for UI validations. Hands-on experience in writing custom control code for TOSCA. Job Description: Power BI Experience with the tools and technologies used by the Microsoft SQL Server BI Stack, and TSQL, Power Query, MDX, PowerBI, and DAX Expertise in executing DAX queries on the Power BI desktop Comprehensive understanding of data modeling, administration, and visualization Design data models that transform raw data into insightful knowledge by understanding business requirements in the context of BI. Developing Power BI desktop to create dashboards, KPI scorecards, and visual reports Integrate data, alter data, and connect to data sources for business intelligence. Detailed knowledge and understanding of database management systems, OLAP, and the ETL (Extract, Transform, Load) framework Good to have working experience/Knowledge using cloud technologies REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0 STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.

What success looks like in this role: Provides dedicated support for Major Incident Management (MIM) or service coordination support within an assigned client base as described below. Major Incident Management Provides capture support for MIM processes and engages with colleagues to coordinate service activities including: o Gathering information about the incident, o Assisting with assessing the business impact, o Documenting the root cause of the incident, o Coordinating with resolver teams and o Communicating with stakeholders throughout the resolution process. Contributes to the development and maintenance of MIM documentation. Participates in and/or facilitates process related meetings for engagements. Service Coordination / Management Performs routine service management duties, including: o Generating and distributing reports and/or providing dashboards for Strategic Partners, o Monitoring Changes for completeness for internal support, o Performing post implementation reviews, o Engaging Problem management for unauthorized change activity, and o Reviewing and documenting RCA details for Internal support. Facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc. for internal support. Maintains high standards of written and verbal communications. Interfaces with internal resources and/or clients to manage ESM processes on a day-to-day basis. Communicates to necessary supplier stakeholders any changes to in-scope documentation. Takes appropriate actions to correct in-scope processes (Service Levels, XLA and/or operational levels) and compliance issues for internal support. Incorporate CLIENT updates into in-scope ITIL policies and processes based on contractual agreement for in-scope services. Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed for internal support. Participates in weekly governance meetings. Performs routine auditing of Change management schedules. You will be successful in this role if you have: BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .