123 Mim Jobs

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ͏ KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface ͏ ͏ ͏ Mandatory Skills: ITIL Incident Mgmt. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

POSITION PURPOSE The Service Delivery Manager (SDM) is accountable for ensuring the consistent and high-quality delivery of IT services and support across IDP’s production environments, working in close collaboration with the Service Desk, infrastructure, application support teams, CRM teams, and third-party vendors. The SDM is also responsible for driving operational excellence, automation, AI-driven support, continual service improvement (CSI), and enhancing customer satisfaction. Service Management & Customer Satisfaction Responsibility Measure Serve as the single point of accountability for end-to-end service delivery and performance. Customer Satisfaction Score (CSAT) Ensure services align with business expectations and SLAs/OLAs are consistently met. % SLA Compliance Lead monthly and quarterly service reviews. Number of Improvement Actions Identified & Tracked Major Incident Management (MIM) Responsibility Measure Act as the Major Incident Manager for Severity 1/critical incidents. Mean Time to Resolve (MTTR) for Sev 1 Incidents Conduct After Action Reviews (AARs) within 48 hours. % AARs Completed on Time Drive root cause analysis. % of RCAs Implemented Operations Oversight & Vendor Management Responsibility Measure Collaborate with vendors for efficient service delivery. Vendor SLA Adherence Monitor infrastructure health. System Uptime % Track vendor performance. Quarterly Vendor Scorecard Rating Data-Driven Insights, Reporting & Automation Responsibility Measure Monitor and report on SLAs, KPIs, and incident trends. Accuracy & Timeliness of Reports Use Now Assist/AI tools for proactive management. % Reduction in Manual Effort via Automation Present insights to influence strategic decisions. Number of Strategic Changes Implemented Based on Insights CRM & Customer Engagement Systems Responsibility Measure Manage CRM platforms (Salesforce, SAP C4C, MS Dynamics, etc.). CRM System Uptime & Response Times Leverage CRM analytics for service performance. Number of Improvements Initiated via CRM Insights Collaborate with CRM owners for integration stability. CRM Incident Closure Rate Within SLA Continuous Service Improvement Responsibility Measure Lead initiatives for process and service enhancements. % of CSI Actions Completed Promote automation and AI-driven improvements. % Increase in Automated Transactions Implement ITIL best practices. % Audit Compliance to ITIL Standards Change & Release Governance Responsibility Measure Support CAB meetings and change evaluation. % of Changes Without Backout or Failure Ensure business alignment for changes. Business Approval Rate for Changes Project Transitions Responsibility Measure Ensure readiness during new service transition. % of Projects Transitioned Without Major Issues Represent service operations in go-live. Transition Checklist Compliance Rate Team Collaboration & Leadership Responsibility Measure Foster a culture of ownership and responsiveness. Internal Engagement/Feedback Score Mentor staff for key roles. % of Team with Role Readiness Plans Privacy, Security & Compliance Responsibility Measure Align with data privacy/security standards. % Compliance in Security Audits Identify/escalate security risks. Number of Security Incidents Detected Early Experience & Qualifications 10+ years of experience in IT service delivery, production support, or operations. Proven expertise in managing high-severity incidents and leading support operations. Strong experience with ITSM tools (e.g., ServiceNow), CRM platforms (e.g., Salesforce, MS Dynamics, SAP C4C), automation frameworks, and AI/ML-powered tools like Now Assist. Familiarity with cloud platforms (AWS/Azure), DevOps, and modern monitoring tools. ITIL Foundation certification (v3/v4) mandatory; ITIL Intermediate/Expert preferred. LEADERSHIP & BEHAVIORAL COMPETENCIES Demonstrates urgency and accountability in resolving critical issues. Strong interpersonal and communication skills; can influence at senior levels. Collaborative and team-oriented with a focus on stakeholder satisfaction. Analytical thinker with a continuous improvement mindset. Ability to work under pressure, manage priorities, and drive results. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Application Java Developer - Identity Management Engineering Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! Your Key Responsibilities In this junior to mid-level role as an Application Identity Management Engineer you will aid in the delivery of solution or infrastructure services for small to large sized projects, using strong technical capabilities with exceptional hands on experience. Success in this role requires having a well- rounded comfort level with a variety of coding languages is crucial, especially programming languages as Java Enterprise, Java Script, and HTML5 to develop new and/or modify existing applications. You will perform need evaluations with clients to fully understand user requirements and translate requirements into design specifications. Contributes to complex aspects of a project, performing coding, debugging, testing, and troubleshooting throughout the development process Resolves production and system enhancement issues Develops working relationships with peers across Development & Engineering and Architecture teams, collaborating to develop solutions Drives alignment to the relevant processes, procedures, standards, technical design Creates or collaborate in the creation of visual mock-ups, prototypes and diagrams Skills And Attributes For Success Strong technical proficiency in designing, developing, and debugging solutions Solid understanding of one or more of: SQL, C#, HTML, Java, beanShell and JavaScript Strong analytical acumen and solution orientation to understand the nuances of assigned development and engineering activities across geographic regions, IT server environments or operating systems and to solution within same as well as to guide and plan appropriate solutions Proactive approach to learning about Identity and Access Management (IAM) aligned components within the Information Security (IS) infrastructure as MS SQL, T-SQL, Store Procedures, the Active Directory technical environment Single Sign-On (SSO) configuration, and Lightweight Directory Access Protocol (LDAP) Attention to detail and a security minded approach to solving problems To qualify for the role you must have BA/BS Degree in Computer Science, Engineering, IT, or related field experience preferred Experience : 2 to 4 years of related system integration support experience using Java Enterprise and/or OpenJDK, beanShell 1-2 years of writing stored procedures in Microsoft SQL servers or mySQL Clear understanding of DevOps/WinOps methodologies Thorough understanding of Secure Code compliance Understanding and exposure in building application using container-orchestration systems like Kubernetes, and container engines like Docker and in building real-time data pipelines and streaming apps using Kafka, and RabbitMQ message broker Functional knowledge of programming scripting such as JavaScript, PowerShell, Python, Bash, SQL, .NET, Java, PHP, Ruby, PERL, C#, R, etc. Delivery using modern methodologies especially SAFe Agile, Iterative, SCRUM, Waterfall, etc. Ideally, you’ll also have Exposure to any identity management tools like Microsoft Identity Management (MIM), Oracle OIM, Saviynt, SailPoint, IdentityNow are a plus. Exposure and understanding of design techniques with JavaScript, JQuery, Knockout, AngularJS, AJAX, Multithreading, HTML, and REST/Web API Experience in using Information Technology Infrastructure Library (ITIL) process improvement frameworks ITIL Foundations Certification and/or Security certification Strong analytical and problem-solving ability with a customer-focused demeanor Strong interpersonal and communications skills (verbal and written) What We Look For We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Application Java Developer - Identity Management Engineering Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! Your Key Responsibilities In this junior to mid-level role as an Application Identity Management Engineer you will aid in the delivery of solution or infrastructure services for small to large sized projects, using strong technical capabilities with exceptional hands on experience. Success in this role requires having a well- rounded comfort level with a variety of coding languages is crucial, especially programming languages as Java Enterprise, Java Script, and HTML5 to develop new and/or modify existing applications. You will perform need evaluations with clients to fully understand user requirements and translate requirements into design specifications. Contributes to complex aspects of a project, performing coding, debugging, testing, and troubleshooting throughout the development process Resolves production and system enhancement issues Develops working relationships with peers across Development & Engineering and Architecture teams, collaborating to develop solutions Drives alignment to the relevant processes, procedures, standards, technical design Creates or collaborate in the creation of visual mock-ups, prototypes and diagrams Skills And Attributes For Success Strong technical proficiency in designing, developing, and debugging solutions Solid understanding of one or more of: SQL, C#, HTML, Java, beanShell and JavaScript Strong analytical acumen and solution orientation to understand the nuances of assigned development and engineering activities across geographic regions, IT server environments or operating systems and to solution within same as well as to guide and plan appropriate solutions Proactive approach to learning about Identity and Access Management (IAM) aligned components within the Information Security (IS) infrastructure as MS SQL, T-SQL, Store Procedures, the Active Directory technical environment Single Sign-On (SSO) configuration, and Lightweight Directory Access Protocol (LDAP) Attention to detail and a security minded approach to solving problems To qualify for the role you must have BA/BS Degree in Computer Science, Engineering, IT, or related field experience preferred Experience: 2 to 4 years of related system integration support experience using Java Enterprise and/or OpenJDK, beanShell 1-2 years of writing stored procedures in Microsoft SQL servers or mySQL Clear understanding of DevOps/WinOps methodologies Thorough understanding of Secure Code compliance Understanding and exposure in building application using container-orchestration systems like Kubernetes, and container engines like Docker and in building real-time data pipelines and streaming apps using Kafka, and RabbitMQ message broker Functional knowledge of programming scripting such as JavaScript, PowerShell, Python, Bash, SQL, .NET, Java, PHP, Ruby, PERL, C#, R, etc. Delivery using modern methodologies especially SAFe Agile, Iterative, SCRUM, Waterfall, etc. Ideally, you’ll also have Exposure to any identity management tools like Microsoft Identity Management (MIM), Oracle OIM, Saviynt, SailPoint, IdentityNow are a plus. Exposure and understanding of design techniques with JavaScript, JQuery, Knockout, AngularJS, AJAX, Multithreading, HTML, and REST/Web API Experience in using Information Technology Infrastructure Library (ITIL) process improvement frameworks ITIL Foundations Certification and/or Security certification Strong analytical and problem-solving ability with a customer-focused demeanor Strong interpersonal and communications skills (verbal and written) What We Look For We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Application Java Developer - Identity Management Engineering Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! Your Key Responsibilities In this junior to mid-level role as an Application Identity Management Engineer you will aid in the delivery of solution or infrastructure services for small to large sized projects, using strong technical capabilities with exceptional hands on experience. Success in this role requires having a well- rounded comfort level with a variety of coding languages is crucial, especially programming languages as Java Enterprise, Java Script, and HTML5 to develop new and/or modify existing applications. You will perform need evaluations with clients to fully understand user requirements and translate requirements into design specifications. Contributes to complex aspects of a project, performing coding, debugging, testing, and troubleshooting throughout the development process Resolves production and system enhancement issues Develops working relationships with peers across Development & Engineering and Architecture teams, collaborating to develop solutions Drives alignment to the relevant processes, procedures, standards, technical design Creates or collaborate in the creation of visual mock-ups, prototypes and diagrams Skills And Attributes For Success Strong technical proficiency in designing, developing, and debugging solutions Solid understanding of one or more of: SQL, C#, HTML, Java, beanShell and JavaScript Strong analytical acumen and solution orientation to understand the nuances of assigned development and engineering activities across geographic regions, IT server environments or operating systems and to solution within same as well as to guide and plan appropriate solutions Proactive approach to learning about Identity and Access Management (IAM) aligned components within the Information Security (IS) infrastructure as MS SQL, T-SQL, Store Procedures, the Active Directory technical environment Single Sign-On (SSO) configuration, and Lightweight Directory Access Protocol (LDAP) Attention to detail and a security minded approach to solving problems To qualify for the role you must have BA/BS Degree in Computer Science, Engineering, IT, or related field experience preferred Experience : 2 to 4 years of related system integration support experience using Java Enterprise and/or OpenJDK, beanShell 1-2 years of writing stored procedures in Microsoft SQL servers or mySQL Clear understanding of DevOps/WinOps methodologies Thorough understanding of Secure Code compliance Understanding and exposure in building application using container-orchestration systems like Kubernetes, and container engines like Docker and in building real-time data pipelines and streaming apps using Kafka, and RabbitMQ message broker Functional knowledge of programming scripting such as JavaScript, PowerShell, Python, Bash, SQL, .NET, Java, PHP, Ruby, PERL, C#, R, etc. Delivery using modern methodologies especially SAFe Agile, Iterative, SCRUM, Waterfall, etc. Ideally, you’ll also have Exposure to any identity management tools like Microsoft Identity Management (MIM), Oracle OIM, Saviynt, SailPoint, IdentityNow are a plus. Exposure and understanding of design techniques with JavaScript, JQuery, Knockout, AngularJS, AJAX, Multithreading, HTML, and REST/Web API Experience in using Information Technology Infrastructure Library (ITIL) process improvement frameworks ITIL Foundations Certification and/or Security certification Strong analytical and problem-solving ability with a customer-focused demeanor Strong interpersonal and communications skills (verbal and written) What We Look For We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Application Java Developer - Identity Management Engineering Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! Your Key Responsibilities In this junior to mid-level role as an Application Identity Management Engineer you will aid in the delivery of solution or infrastructure services for small to large sized projects, using strong technical capabilities with exceptional hands on experience. Success in this role requires having a well- rounded comfort level with a variety of coding languages is crucial, especially programming languages as Java Enterprise, Java Script, and HTML5 to develop new and/or modify existing applications. You will perform need evaluations with clients to fully understand user requirements and translate requirements into design specifications. Contributes to complex aspects of a project, performing coding, debugging, testing, and troubleshooting throughout the development process Resolves production and system enhancement issues Develops working relationships with peers across Development & Engineering and Architecture teams, collaborating to develop solutions Drives alignment to the relevant processes, procedures, standards, technical design Creates or collaborate in the creation of visual mock-ups, prototypes and diagrams Skills And Attributes For Success Strong technical proficiency in designing, developing, and debugging solutions Solid understanding of one or more of: SQL, C#, HTML, Java, beanShell and JavaScript Strong analytical acumen and solution orientation to understand the nuances of assigned development and engineering activities across geographic regions, IT server environments or operating systems and to solution within same as well as to guide and plan appropriate solutions Proactive approach to learning about Identity and Access Management (IAM) aligned components within the Information Security (IS) infrastructure as MS SQL, T-SQL, Store Procedures, the Active Directory technical environment Single Sign-On (SSO) configuration, and Lightweight Directory Access Protocol (LDAP) Attention to detail and a security minded approach to solving problems To qualify for the role you must have BA/BS Degree in Computer Science, Engineering, IT, or related field experience preferred Experience : 2 to 4 years of related system integration support experience using Java Enterprise and/or OpenJDK, beanShell 1-2 years of writing stored procedures in Microsoft SQL servers or mySQL Clear understanding of DevOps/WinOps methodologies Thorough understanding of Secure Code compliance Understanding and exposure in building application using container-orchestration systems like Kubernetes, and container engines like Docker and in building real-time data pipelines and streaming apps using Kafka, and RabbitMQ message broker Functional knowledge of programming scripting such as JavaScript, PowerShell, Python, Bash, SQL, .NET, Java, PHP, Ruby, PERL, C#, R, etc. Delivery using modern methodologies especially SAFe Agile, Iterative, SCRUM, Waterfall, etc. Ideally, you’ll also have Exposure to any identity management tools like Microsoft Identity Management (MIM), Oracle OIM, Saviynt, SailPoint, IdentityNow are a plus. Exposure and understanding of design techniques with JavaScript, JQuery, Knockout, AngularJS, AJAX, Multithreading, HTML, and REST/Web API Experience in using Information Technology Infrastructure Library (ITIL) process improvement frameworks ITIL Foundations Certification and/or Security certification Strong analytical and problem-solving ability with a customer-focused demeanor Strong interpersonal and communications skills (verbal and written) What We Look For We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Application Java Developer - Identity Management Engineering Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! Your Key Responsibilities In this junior to mid-level role as an Application Identity Management Engineer you will aid in the delivery of solution or infrastructure services for small to large sized projects, using strong technical capabilities with exceptional hands on experience. Success in this role requires having a well- rounded comfort level with a variety of coding languages is crucial, especially programming languages as Java Enterprise, Java Script, and HTML5 to develop new and/or modify existing applications. You will perform need evaluations with clients to fully understand user requirements and translate requirements into design specifications. Contributes to complex aspects of a project, performing coding, debugging, testing, and troubleshooting throughout the development process Resolves production and system enhancement issues Develops working relationships with peers across Development & Engineering and Architecture teams, collaborating to develop solutions Drives alignment to the relevant processes, procedures, standards, technical design Creates or collaborate in the creation of visual mock-ups, prototypes and diagrams Skills And Attributes For Success Strong technical proficiency in designing, developing, and debugging solutions Solid understanding of one or more of: SQL, C#, HTML, Java, beanShell and JavaScript Strong analytical acumen and solution orientation to understand the nuances of assigned development and engineering activities across geographic regions, IT server environments or operating systems and to solution within same as well as to guide and plan appropriate solutions Proactive approach to learning about Identity and Access Management (IAM) aligned components within the Information Security (IS) infrastructure as MS SQL, T-SQL, Store Procedures, the Active Directory technical environment Single Sign-On (SSO) configuration, and Lightweight Directory Access Protocol (LDAP) Attention to detail and a security minded approach to solving problems To qualify for the role you must have BA/BS Degree in Computer Science, Engineering, IT, or related field experience preferred Experience : 2 to 4 years of related system integration support experience using Java Enterprise and/or OpenJDK, beanShell 1-2 years of writing stored procedures in Microsoft SQL servers or mySQL Clear understanding of DevOps/WinOps methodologies Thorough understanding of Secure Code compliance Understanding and exposure in building application using container-orchestration systems like Kubernetes, and container engines like Docker and in building real-time data pipelines and streaming apps using Kafka, and RabbitMQ message broker Functional knowledge of programming scripting such as JavaScript, PowerShell, Python, Bash, SQL, .NET, Java, PHP, Ruby, PERL, C#, R, etc. Delivery using modern methodologies especially SAFe Agile, Iterative, SCRUM, Waterfall, etc. Ideally, you’ll also have Exposure to any identity management tools like Microsoft Identity Management (MIM), Oracle OIM, Saviynt, SailPoint, IdentityNow are a plus. Exposure and understanding of design techniques with JavaScript, JQuery, Knockout, AngularJS, AJAX, Multithreading, HTML, and REST/Web API Experience in using Information Technology Infrastructure Library (ITIL) process improvement frameworks ITIL Foundations Certification and/or Security certification Strong analytical and problem-solving ability with a customer-focused demeanor Strong interpersonal and communications skills (verbal and written) What We Look For We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Role and Responsibilities Incident Management: - Own the Incident Management process and manage the incident life cycle. Provide adequate process awareness for the organization. Manage effectiveness and efficiency of the process. Review all the escalated incidents and take appropriate actions. Focus teams on the restoral of services for the customer. Monitor and report the performance of the process. Identify opportunities for process improvement. Govern continual service improvement and own the Incident Management process. Major Incident Management: - Participate in conference calls, meetings and war rooms during major incidents. Ensure the correct approach is being taken by TCS. Participate in the post incident management review meetings. Raise problem record to the concerned team to identity the root cause for all the major outages and create KB articles wherever necessary. Resolve possible conflicts during vendor engagement. Provide an insight to higher management regarding Major Incident Management process. Resolve conflicts in the process. Resolve ‘order of play’ service reinstatement issues, especially business prioritization. Review Major Incident handling and provide feedback as needed. Problem Management: - Perform incident tickets analysis and tag a problem record with the relevant team for the recurring incidents to identify permanent fix. Diagnose the problem by using techniques such as five why, fishbone etc. Generate reports to analyze the progress made with the problem records raised. Create KB articles in KEDB. Change Management: - Establish, document, implement, manage and monitor the Change Management processes and standards in line with overall objectives agreed with the Client Undertake detailed analysis of complex services, covering a broad range of technologies, to ensure that proposed changes are safe and fit for purpose, including comprehensive analysis of risk, business continuity, impact and resource requirements. Interpret, compare complex information and challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organization is minimal Manage, review and close Requests for Change (RFC). Develop & implement Change Management policies and procedures and ensure that the entire organization complies with the procedures Arrange workshops to promote understanding of the Change Management process Develop and present Change Management reports as required Establishment and running of a Change Advisory Board (CAB). Chair Change Advisory Board (CAB) meetings and the CAB/Emergency Committee Release Management: - Establish, document, implement, manage and monitor the Release Management process such that it satisfies the Client objectives Develop & implement Release Management policies and procedures and ensure that the entire organization complies with the procedures Plan and organize a broad range of complex activities to oversee the successful release of software, hardware and associated Configuration Items for IM&T services, ensuring that their impact across the organization is controlled Coordinate services, implement & monitor Release Plans, including producing detailed timetables of events and documenting action plans by individual sites Design and implement efficient procedures for the distribution and installation of Changes to Client systems and services Ensure hardware and software being changed is traceable, secure and only correct, authorized and tested versions are installed Communicate and manage expectations during the planning and rollout of new Releases. Agree exact content and rollout plan for a Release, through liaison with Change Management Implement new software and hardware releases into the operational environment using the controlling processes of Configuration Management and Change Management – a Release should be under Change Management and may consist of any combination of hardware, software, firmware and document CIs Responsible for development and maintenance of a Definitive Software Library database (DSL), and ensure master copies of all software and associated installation instructions are secured therein. Capacity Management: - Ensures that there is sufficient capacity to meet service level targets Keeps IT management informed about capacity needs Provides capacity requirements for new or modified IT services Maintains an overall understanding of current service capacity and trends Ensures that performance testing is carried out on new and modified IT services Works to proactively provide sufficient IT capacity Produces and maintains a Capacity Plan Ensures that capacity-related incidents and problems are addressed Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS) Assesses the capacity impact of new change requests Participates on the Change Advisory Board (CAB) as needed Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls Carries out the Process Manager responsibilities for the Capacity Management process Availability Management: - Ensures that all IT services meet availability target levels Provides requirements to ensure that new or modified IT services will meet availability targets Ensures that new or modified IT services follow availability tests and plans after a major business change Works to proactively enhance IT service availability Produces and maintains an Availability Plan which prioritizes and plans IT availability improvements Ensures that availability-related incidents and problems are addressed Ensures the creation, maintenance, and use of an Availability Management Information System (AMIS) Assesses the availability impact of new change requests Participates on the Change Advisory Board (CAB) as needed Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls Works with other processes as needed, especially Security Management, Financial Management, and IT Service Continuity Management Carries out the Process Manager responsibilities for Availability Management TCS Internal Reporting: - Generate reports for all the towers (Incident, Change, Problem, BICM, UMP, Monthly Stats and PMR reports etc.) on a monthly/weekly basis. Also, based on the request made by the leads & managers accordingly. Participate in the monthly ‘Project Management Review’ meetings and provide inputs wherever necessary. Work on the action items that come out of the meeting till the closure. Face the ‘Relationship Audit’ for the account on a quarterly basis. Work on the action items that comes out till the closure. Show more Show less

THE IT ORGANIZATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Major Incident Manager is responsible for managing the end-to-end incident management process to ensure that IT services are restored as quickly as possible when disruptions occur. This role involves leading the response to incidents, coordinating resources, and ensuring effective communication with stakeholders including end users keeping them updated on progress and timelines for service restoration. The Incident Manager works closely with technical teams, service owners, and external suppliers to minimise downtime, analyse root causes, and prevent recurrence, ensuring the delivery of high-quality IT services. Key Responsibilities And Tasks Own and manage the major incident management (MIM) process, ensuring alignment with ITIL best practices and organisational objectives. Ensure incidents are logged, categorised, prioritised, and resolved in accordance with agreed Service Level Agreements (SLAs) Continuously review and improve the incident management process to enhance efficiency and effectiveness Take ownership of major incidents, driving their resolution through coordination with technical teams, service providers, and stakeholders Lead incident bridge calls, facilitating clear communication and timely decision-making Ensure root cause analysis (RCA) is conducted for major incidents and that corrective actions are tracked and implemented Provide timely updates to stakeholders during incidents, including status, impact, and resolution progress Escalate incidents to appropriate levels of management when resolution targets are at risk Deliver post-incident reviews to key stakeholders, highlighting lessons learned and improvement opportunities Monitor incident trends and performance metrics to identify recurring issues and areas for improvement Prepare and deliver regular incident management reports, including key performance indicators (KPIs), trends, and recommendations Ensure accurate and comprehensive documentation of all incidents for audit and compliance purposes Work closely with Problem Management to ensure incidents are linked to problem records and addressed systematically Collaborate with Change Management to assess and mitigate risks associated with changes Partner with service owners, technical teams, and suppliers to ensure effective incident resolution and prevention BEHAVIOURS AND APPROACH Maintains composure and focus during high-pressure situations, ensuring effective incident resolution Prioritises minimizing customer impact and restoring services quickly and effectively Takes ownership of incidents and makes timely decisions to drive resolution Fosters teamwork and communication among technical teams, service owners, and stakeholders Ensures accurate documentation of incidents and thorough post-incident reviews Identifies opportunities to improve incident management processes and prevent recurrence Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Experience with and sensitivity for different cultures and working practices Ability to act under strong pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Process orientated Problem Solver Work Experience Total experience of 7-9 years, minimum of 3 years’ experience in ITSM related position(s) including Incident Management activities Experience of a multi-skilled function operating globally Experience of ServiceNow modules and processes Strong understanding of ITIL and IT Service Management (ITSM) processes, particularly Incident, Problem, and Change Management Experience managing incidents in a complex, multi-vendor IT environment Knowledge of IT service monitoring tools and systems (e.g., ServiceNow) Ability to quickly assess the impact and urgency of incidents and prioritise response efforts Strong root cause analysis skills to identify and address underlying issues Experience in using performance metrics and analytics to drive process improvements Excellent written and verbal communication skills to engage stakeholders at all levels Strong facilitation skills to lead incident calls and ensure effective collaboration Ability to create and deliver concise reports and presentations for technical and non-technical audiences Proven ability to manage multiple incidents and priorities in a high-pressure environment Strong organisational skills to ensure incidents are tracked, documented, and resolved efficiently Education And Qualifications Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). ITIL 3 or 4 foundation certification Experience with ServiceNow modules English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less

Req ID: 328174 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Operations Analysis Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents and engage additional support groups. Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers. Assists with assembling the tech resources necessary to achieve the resolution of Major Incidents. Responsible for major incident bridge call facilitation that includes identifying a technical lead and holding technical resolver teams accountable for status updates of service restoration activities. Develops and delivers executive major incident management communications to clients and NTT leadership (based on required content and frequency as determined by account). Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers. Provides incident documentation to appropriate service management teams. Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. Collaborates with service management and account team resources to ensure consistency of delivery, adherence to standard practices, and continuous improvement. Provides point of contact for MIM process related questions or issues and facilitates MIM process related meetings.- ITIL Foundation Certification- Excellent Communication Skills- Previous Incident Management experience- Critical/Major Incident Management experience is considered a plus. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. Role: Service Desk L1 Engineer Location : Mumbai, Bangalore, Chennai, Pune Experience : 3 to 7 Years Language Skills : Proficiency in English + at least one of the following: Malay, Mandarin, Arabic, Portuguese, Italian, Turkish, or Thai Job Type : Contract to hire. Notice Period: Immediate joiners. Job Description: We are hiring multilingual Service Desk L1 Engineers with strong technical support skills and a customer-first mindset. You’ll be the first point of contact for users facing technical issues and will provide L1 support via calls, chats, and emails . This role demands excellent troubleshooting abilities, strong queue management, and hands-on experience with tools like Active Directory, VPN, Office 365, and ITSM platforms . Key Requirements : Respond to inbound service desk contacts (calls, chats, emails) Provide L1 troubleshooting for hardware, software, network, and VPN issues Manage and escalate incidents using ITSM tools (ServiceNow, Remedy, etc.) Administer user accounts in Active Directory & O365 Support desktop/printer installations and configurations Handle Citrix, virtualization, and mobile device queries Document and track issues efficiently using the ITSM platform Follow escalation protocols for high-severity incidents Provide excellent customer service with multilingual support Ensure service desk SLAs and MIM processes are met Required Qualifications : Any Graduate with 3+ years of experience in a service desk environment Proficient in English and one additional language from the list: Malay, Mandarin, Arabic, Portuguese, Italian, Turkish, or Thai Hands-on with Active Directory, Citrix, Office 365, VPN, Windows OS, mobile OS, and ITSM tools Seniority Level Associate Industry IT Services and IT Consulting Employment Type Contract Skills service desk L1 VPN Active Directory Office 365 ITSM Show more Show less

Greeting from Infosys BPM Ltd, Exclusive Women's Walkin drive We are hiring for MIM, Networking, Content and Technical writer, ITIL skills. Please walk-in for interview on 13th June 2025 at Pune location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-215163 Interview details Interview Date: 13th June 2025 Interview Time: 10 AM till 1 PM Interview Venue: Pune:: Hinjewadi Phase 1 Infosys BPM Limited, Plot No. 1, Building B1, Ground floor, Hinjewadi Rajiv Gandhi Infotech Park, Hinjewadi Phase 1, Pune, Maharashtra-411057 Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** Job Description: MIM Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Job Description: Networking Hands on experience in Switching & Routing is must. Network engineer is responsible for day-to-day Delivery & operation work organization network. Should manage LAN, WAN, Firewall, monitoring tools Strong understanding of routing protocols like BGP, OSPF, EIGRP. Strong understanding of various switching protocols like STP, RSTP, VLAN, HSRP, VRRP, link-aggregation. Strong understanding of various tunnel like GRE, IPSEC, NAT & ACL. Knowledge on virtual-router, routing-instances, IPSec Tunnels. Skilled in creating High-Level Design (HLD) of network diagram in Visio or draw.io Experience in firewall (Juniper, Fortinet, CISCO ASA) Knowledge on Open VPN Knowledge on monitoring tools. Job Description: Content and Technical writer Develop high-quality technical documents, including user manuals, guides, and release notes. Collaborate with cross-functional teams to gather requirements and create accurate documentation. Conduct functional testing and manual testing to ensure compliance with FDA regulations. Ensure adherence to ISO standards and maintain a clean, organized document management system. Strong understanding of Infra domain Technical writer that can convert complex technical concepts into easy to consume documents for the targeted audience. In addition, will also be a mentor to the team with technical writing. Job Description: ITIL Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0 STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team. Show more Show less

Key Responsibilities Design and execute strategic sales initiatives aimed at acquiring new corporate clients and expanding market reach Maintain strong relationships with existing clients to ensure satisfaction and retention Collaborate with the sales team to create customized sales pitches and presentations to attract potential clients Provide sales support by addressing client inquiries, resolving issues, and assisting with product demonstrations About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more. Show more Show less

Digital marketing , facebook google ads post Mim exp 2 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 10/06/2025

Req ID: 328174 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Operations Analysis Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents and engage additional support groups. Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers. Assists with assembling the tech resources necessary to achieve the resolution of Major Incidents. Responsible for major incident bridge call facilitation that includes identifying a technical lead and holding technical resolver teams accountable for status updates of service restoration activities. Develops and delivers executive major incident management communications to clients and NTT leadership (based on required content and frequency as determined by account). Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers. Provides incident documentation to appropriate service management teams. Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. Collaborates with service management and account team resources to ensure consistency of delivery, adherence to standard practices, and continuous improvement. Provides point of contact for MIM process related questions or issues and facilitates MIM process related meetings.- ITIL Foundation Certification- Excellent Communication Skills- Previous Incident Management experience- Critical/Major Incident Management experience is considered a plus. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Tole- Major Incident Management Job Description Accountable for the efficient and effective execution of the Major Incident Management process Coordinate MIM calls towards resolution by taking end-to-end ownership on critical and high priority incidents Participates and leads in Major Incident events as required Communicates and collaborates with business partners and IT Staff as per the prescribed frequency Prepare business and technical communications and publish them in the event of major incident. Follow vendor management/relations/escalations to engage them in the event of major incident. Knowledge on incident SLA/KPI reporting, metrics and analysis. Implements improvements and strategies to support the objectives of the Major Incident Process Ensures that the Major Incident Management process is documented and updated. Provides governance, functional goal definitions, and critical success factors for the Major Incident Management process focusing on Continual Service Improvement (CSI)

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ? KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface ? ? ? Mandatory Skills: ITIL Incident Mgmt. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We are looking for a Service Management lead who is process oriented. Will build/transfer ITIL processes including demand, service portfolio, service catalog and service fulfilment. ITIL and Lean, Six Sigma and/or Agile/Scrum expert desired. 6-10 or more years of service management; ITIL v3 Certified (foundation as a minimum, manager or expert level desirable); Strong verbal and writing skills in order to effectively communicate information to clients and internal team members; Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy); Time management skills to meet agreed targets; Experience of designing, developing and/or implementing ITIL aligned processes; Primary Skills They must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. Apart from these, other critical area is CMDB / Asset Management / SCAM. A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently. Secondary Skills They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis. The Service Management Consultant focuses on all of the ITIL service management lifecycle stages and a number of its processes within an outsourcing bid, consulting assignment or an implementation. They will be responsible for aspects of the overall delivery.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Application Java Developer - Identity Management Engineering Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! Your key responsibilities In this junior to mid-level role as an Application Identity Management Engineer you will aid in the delivery of solution or infrastructure services for small to large sized projects, using strong technical capabilities with exceptional hands on experience. Success in this role requires having a well- rounded comfort level with a variety of coding languages is crucial, especially programming languages as Java Enterprise, Java Script, and HTML5 to develop new and/or modify existing applications. You will perform need evaluations with clients to fully understand user requirements and translate requirements into design specifications. Contributes to complex aspects of a project, performing coding, debugging, testing, and troubleshooting throughout the development process Resolves production and system enhancement issues Develops working relationships with peers across Development & Engineering and Architecture teams, collaborating to develop solutions Drives alignment to the relevant processes, procedures, standards, technical design Creates or collaborate in the creation of visual mock-ups, prototypes and diagrams Skills and attributes for success Strong technical proficiency in designing, developing, and debugging solutions Solid understanding of one or more of: SQL, C#, HTML, Java, beanShell and JavaScript Strong analytical acumen and solution orientation to understand the nuances of assigned development and engineering activities across geographic regions, IT server environments or operating systems and to solution within same as well as to guide and plan appropriate solutions Proactive approach to learning about Identity and Access Management (IAM) aligned components within the Information Security (IS) infrastructure as MS SQL, T-SQL, Store Procedures, the Active Directory technical environment Single Sign-On (SSO) configuration, and Lightweight Directory Access Protocol (LDAP) Attention to detail and a security minded approach to solving problems To qualify for the role you must have BA/BS Degree in Computer Science, Engineering, IT, or related field experience preferred Experience : 2 to 4 years of related system integration support experience using Java Enterprise and/or OpenJDK, beanShell 1-2 years of writing stored procedures in Microsoft SQL servers or mySQL Clear understanding of DevOps/WinOps methodologies Thorough understanding of Secure Code compliance Understanding and exposure in building application using container-orchestration systems like Kubernetes, and container engines like Docker and in building real-time data pipelines and streaming apps using Kafka, and RabbitMQ message broker Functional knowledge of programming scripting such as JavaScript, PowerShell, Python, Bash, SQL, .NET, Java, PHP, Ruby, PERL, C#, R, etc. Delivery using modern methodologies especially SAFe Agile, Iterative, SCRUM, Waterfall, etc. Ideally, you’ll also have Exposure to any identity management tools like Microsoft Identity Management (MIM), Oracle OIM, Saviynt, SailPoint, IdentityNow are a plus. Exposure and understanding of design techniques with JavaScript, JQuery, Knockout, AngularJS, AJAX, Multithreading, HTML, and REST/Web API Experience in using Information Technology Infrastructure Library (ITIL) process improvement frameworks ITIL Foundations Certification and/or Security certification Strong analytical and problem-solving ability with a customer-focused demeanor Strong interpersonal and communications skills (verbal and written) What we look for We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services. What we offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues. Responsibilities Research, target and open new client opportunities Develop targeted messaging to engage prospect companies and executives Qualify prospects by understanding customer needs and budgets Update CRM system with all customer communications Qualifications Bachelor's degree or equivalent mim 6month previous sales experience freshers are most welcome Experience with CRM systems Show more Show less

Access Management (SSO/MFA). Access Management L1To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Should have through Knowledge on below domains like : 1) MIM Knowledge: a. How to create User in MIM b. How to disable users in AD c. How to Extend User Expiry Dates d. How to Allocate O365 Licenses. e. How to convert ETW to Permanent. f. How to Change Display Name in MIM. 2) Through Knowledge of Shared Mail Boxes: a. How to Create Shared Mail Boxes. b. How to Modify Shared Mail Boxes. c. How to Add users in Shared Mail Boxes. 3) Through Knowledge for File Share Accesses: a. How to Provide access in File Shares. 4) Through Knowledge for Service Account Creation. 5) Through Knowledge for Creation of SADM. 6) Through Knowledge of Access on Security Groups. 7) Through Knowledge of Mail Creations in MIM.

Access Management (SSO/MFA). Access Management L1To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Should have through Knowledge on below domains like : 1) MIM Knowledge:a. How to create User in MIMb. How to disable users in ADc. How to Extend User Expiry Datesd. How to Allocate O365 Licenses.e. How to convert ETW to Permanent.f. How to Change Display Name in MIM. 2) Through Knowledge of Shared Mail Boxes:a. How to Create Shared Mail Boxes.b. How to Modify Shared Mail Boxes.c. How to Add users in Shared Mail Boxes. 3) Through Knowledge for File Share Accesses:a. How to Provide access in File Shares. 4) Through Knowledge for Service Account Creation. 5) Through Knowledge for Creation of SADM. 6) Through Knowledge of Access on Security Groups. 7) Through Knowledge of Mail Creations in MIM.

Experience: 12+ years Job Location: Hyderabad/Bangalore Position: Full time with Client Mode of work: Hybrid JD: 12–15 years of IT Operations or Service Management experience, with 6+ years in Cloud Operations leadership roles. Strong expertise in AWS cloud services and Well-Architected Framework. Demonstrated experience managing Problem Management, Incident Response, Alert Optimization , and Automation initiatives in enterprise environments. Deep knowledge of tools such as ServiceNow, Jira, AWS CloudWatch, Prometheus, Grafana, Netcool, Kinesis , and log management stacks. Working knowledge of Terraform, Python, Ansible, Shell scripting is a plus. ITIL Certified (v3 or v4); AWS Solution Architect Associate or equivalent certification preferred. Exceptional leadership, communication, and stakeholder management skills. Experience managing hybrid offshore/onshore teams. Experience driving CloudOps MIM bridges and war rooms. Show more Show less

Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Network Architect Location: Chennai, PAN India Experience Range: 12 to 16 years Job Description: Desired Competencies: Experience in Network Design, Implementation and support · Responsible for creating High level Network design, Low level design, Implementation Plan, migration plan, testing plan for the new projects. · Validating the existing design and provide recommendations for optimization · Expertise knowledge in Cisco Products (Nexus 7K,5K.2K, Cisco 6500 switches, Cisco Wireless Controllers, Cisco Access Points and Cisco access switches 3750, 2960) · Expertise knowledge in Juniper Products ( EX Series Switches and MX Series Routers) · Responsible for troubleshooting and fixing Major Network issues (Priority Medium to Critical) Work collaboratively with Customer L3 team and TCS internal towers to identify and fix complex issues · Participate in MIM (Major Incident Management) Calls and provide solution/ update on a timely manner · Provide appropriate guidance to L1/L2 team · Technical co-ordination with the OEM support in the event of any Technology assistance · Update Training and Support documentation Good To Have: CCNP / CCIE Certification ITIL Certified or a Strong working knowledge of ITIL Incident, Problem and change Management disciplines. Show more Show less

Company Description Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation. We are seeking an organized and goal-oriented person to join us as an Lead - Infrastructure. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Manage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority1 incidents between the resolver groups and the internal/external stakeholders. Leveraging technology to issue all communications and providing key stakeholder management Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources – including resolving conflict to move forward to resolution Being accountable for resolving the outage via workaround or permanent fix Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Person Specification Excellent listening skills. A willingness to problem solve. Strong verbal & written communication skills. Resilience - being able to handle complaints from customers. The ability to work as part of a team. Be self-driven & pro-active. Essential Good organization skills including the ability to prioritize workload within agreed parameters Ability to communicate effectively in writing and verbally, adapting style to suit the audience Ability to understand and demonstrate commitment to Sutherland’s Major Incident Policy and to ensure all activities are consistent with it Basic Technical knowledge on Networking, Infrastructure, Zscaler. Desirable Experience in leading projects and motivation of others. Excellent coordination skills: managing complex IT technical investigations. Excellent ability to organize, present, moderate management teleconferences in a structured manner. High degree of initiative, responsibility, reliability and proactive action. Qualifications Should have a minimum of 1 to 2 years experience with IT Incident management role. Excellent coordination skills: managing complex IT technical investigations. Excellent ability to organize, present, moderate management teleconferences in a structured manner. High degree of initiative, responsibility, reliability and proactive action. Good organization skills including the ability to prioritize workload within agreed parameters Ability to communicate effectively in writing and verbally, adapting style to suit the audience Additional Information Rotational shifts (24x7). Rotational off cycle. Current scenario is WAH, however we can transform anytime to B&M or Hybrid, candidate should be willing to work from office. Show more Show less