Concierge Manager

Job Title:

Location:

About Us:

INDULGE

Job Summary:

Concierge Manager

Work Schedule:

rotational shift management

• Morning Shift

  : 9:00 AM – 6:00 PM

• Evening Shift

  : 3:00 PM – 12:00 AM

• Night Shift

  : 12:00 AM – 9:00 AM

You must be open to working across all shifts as part of a rotating roster, including weekends and holidays, to meet client needs.

Key Responsibilities:

• Supervise daily concierge operations and ensure consistent, exceptional service delivery across all shifts.
• Mentor and guide a team of lifestyle executives to uphold service standards and handle client requests across time zones.
• Build meaningful relationships with clients to understand their lifestyle preferences and proactively offer tailored solutions.
• Collaborate with a network of premium vendors, partners, and service providers to meet client demands promptly.
• Manage escalations and resolve client concerns with the utmost discretion and professionalism.
• Stay ahead of global luxury trends, exclusive launches, and experiences to curate timely recommendations.
• Implement service SOPs, performance tracking systems, and client feedback loops to continuously raise service quality.
• Generate reports and insights on client satisfaction, service usage, and team performance to inform business strategy.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 1 year of experience in luxury hospitality or client servicing.
• Proven ability to lead high-performing teams and deliver white-glove service in a fast-paced environment.
• Strong connections in the luxury space, with access to exclusive experiences, venues, and services.
• Excellent verbal and written communication; multilingual fluency is a strong advantage.
• Highly discreet, with the integrity to handle sensitive client information.
• Tech-savvy with proficiency in CRM tools, Microsoft Office, and client communication platforms.
• Willingness to

  relocate to Goa

  and work across rotating shifts including nights and weekends.

What we offer:

• Competitive salary and performance-based incentives
• Opportunity to serve global UHNWI clientele
• Work in a dynamic, fast-paced, and inspiring luxury environment
• Continuous professional development and career growth
• Supportive team culture with hands-on leadership

How to Apply:

advita@indulge.global