Concierge Manager

4 - 6 years

4 - 8 Lacs

bengaluru

Posted:17 hours ago| Platform: Naukri logo

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Skills Required

guest satisfaction customer service communication and interpersonal skills hospitality hotel management guest service front office operations guest handling guest relations service delivery front office ohsas 18001 restaurant management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Concierge Manager to join our team. The ideal candidate will have a strong background in hospitality and excellent customer service skills.

Roles and Responsibility
  • Manage the concierge desk, ensuring seamless operations and high-quality service delivery.
  • Supervise and train concierge staff to maintain exceptional standards of customer service.
  • Coordinate with other departments to ensure efficient guest experiences.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Maintain accurate records and reports related to concierge activities.
  • Implement new ideas and initiatives to enhance guest satisfaction and loyalty.
Job Requirements
  • Proven experience in hospitality or a related field, preferably in a concierge role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with attention to detail and accuracy.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of hotel management systems and software applications is an asset.
  • Any graduate degree from a recognized institution.

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