Managing Security/Loss Prevention Operations • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. • Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. • Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. • Comply with applicable laws and safety regulations. • Follow proper key control guidelines in loss prevention and in the property. • Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. • Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. • Follow Duty of Care process for the protection of guests and employees. • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Implements action plans to monitor and control risk. • Monitors all unusual activities in and around the property that would impair the well being of guests and employees. • Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. • Oversees and guides the efforts of the Accident Prevention Committee. • Oversees first aid program for guests and employees. • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. • Encourages and builds mutual trust, respect, and cooperation among team members. • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. • Serves as a role model to demonstrate appropriate behaviors. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Greet guests and provide a warm welcome upon their arrival at the spa Answer phone calls and inquiries in a professional and courteous manner Manage appointments, cancellations, and rescheduling of spa services Process payments for spa services and handle cash and credit transactions Ensure that guest information is accurately entered into the computer system Maintain cleanliness and organization of reception area and retail displays Assist in managing inventory and ordering supplies as needed Coordinate with other spa staff to ensure a smooth operation
The role of Managing Security/Loss Prevention Operations involves supporting the Director of Engineering in overseeing fire prevention programs and emergency preparedness at the property. This includes conducting hazard and risk assessments, such as quarterly OSHA/SAFETY audits, incident tracking, and managing the hazard abatement process. As part of your responsibilities, you will be required to develop comprehensive procedures for securing the property during shutdown periods to ensure all areas are properly protected. It is essential to adhere to relevant laws and safety regulations, as well as follow key control guidelines for loss prevention within the property. You will be tasked with creating a monthly checklist to ensure the functionality of CCTV equipment, alarmed doors, and duress alarms. Additionally, your duties will involve incorporating inspection tours of recording systems into your patrols covering both the interior and exterior of the property. In the realm of guest and employee safety, you will be expected to follow the Duty of Care process and promptly address any unusual activities that may pose a threat to individuals on the premises. This includes handling complaints, resolving disputes, and implementing action plans to monitor and mitigate risks effectively. Oversight of all loss prevention operations, including patrol procedures, emergency responses, investigations, and electronic key systems, will be under your purview. Furthermore, you will guide the Accident Prevention Committee, manage the first aid program, and monitor the claims process to safeguard company assets. Communication plays a vital role in this position, as you will need to emphasize safety procedures, ensure employee comprehension of safety codes, and promote teamwork to deter criminal activities. Building trust, respect, and cooperation among team members is crucial, and you are expected to provide support and care to coworkers, customers, or patients when needed. As a leader within the organization, you should exemplify appropriate behaviors, utilize strong interpersonal and communication skills to influence and motivate others, and advocate for sound decision-making. Integrity, honesty, and leading by example are key attributes that will contribute to your success in this role.,
The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. Responsibilities Develop standardized production, quality, and customer-service standards Identify potential risks before they become a problem, focusing on root cause analysis and preventive action Perform internal and external quality audits and compile detailed reports of findings Build a strong team through coaching, mentoring, specific training and performance evaluations Qualifications Bachelor's degree or equivalent experience in Engineering 5+ years' relevant work experience Highly organized with excellent attention to detail
The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor. Responsibilities Supervise day-to-day activities and assist in the food and beverage outlets Create innovative programs and promotions that drive revenue through increased guest patronage Aid in all financial budgeting operations to maximize profitability Qualifications At least 1-2 years' of full-service restaurant management Flexibility in working hours and a willingness to cover shifts as needed Ability to multi-task, organize, and prioritize work
We are a leading hospitality company dedicated to providing exceptional service and creating memorable experiences for our guests. Our mission is to foster a culture of excellence, teamwork, and innovation. About the Role The Concierge Manager will oversee the concierge team, ensuring that all guest requests are handled promptly and efficiently while maintaining the highest standards of service. Responsibilities Manage and train the concierge team. Ensure guest satisfaction by addressing requests and concerns. Develop and maintain relationships with local businesses and service providers. Coordinate special events and activities for guests. Monitor and evaluate team performance. Qualifications Bachelor's degree in Hospitality Management or related field. Minimum of 3 years of experience in a concierge or guest services role. Required Skills Excellent communication and interpersonal skills. Strong problem-solving abilities. Ability to work in a fast-paced environment. Proficient in Microsoft Office Suite. Preferred Skills Experience with hotel management software. Multilingual abilities are a plus. Equal Opportunity Statement We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals.
You will be working for a leading hospitality company that is dedicated to providing exceptional service and creating memorable experiences for guests. The company's mission is to foster a culture of excellence, teamwork, and innovation. As the Concierge Manager, your main responsibility will be to oversee the concierge team. You will be expected to ensure that all guest requests are handled promptly and efficiently while maintaining the highest standards of service. Your duties will include managing and training the concierge team, ensuring guest satisfaction by addressing requests and concerns, developing and maintaining relationships with local businesses and service providers, coordinating special events and activities for guests, as well as monitoring and evaluating team performance. To qualify for this role, you must have a Bachelor's degree in Hospitality Management or a related field, along with a minimum of 3 years of experience in a concierge or guest services role. You should possess excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to work in a fast-paced environment. Proficiency in Microsoft Office Suite is required, while experience with hotel management software and multilingual abilities are considered a plus. The company is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified individuals are encouraged to apply.,