Managing Security/Loss Prevention Operations • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. • Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. • Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. • Comply with applicable laws and safety regulations. • Follow proper key control guidelines in loss prevention and in the property. • Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. • Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. • Follow Duty of Care process for the protection of guests and employees. • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Implements action plans to monitor and control risk. • Monitors all unusual activities in and around the property that would impair the well being of guests and employees. • Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. • Oversees and guides the efforts of the Accident Prevention Committee. • Oversees first aid program for guests and employees. • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. • Encourages and builds mutual trust, respect, and cooperation among team members. • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. • Serves as a role model to demonstrate appropriate behaviors. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Greet guests and provide a warm welcome upon their arrival at the spa Answer phone calls and inquiries in a professional and courteous manner Manage appointments, cancellations, and rescheduling of spa services Process payments for spa services and handle cash and credit transactions Ensure that guest information is accurately entered into the computer system Maintain cleanliness and organization of reception area and retail displays Assist in managing inventory and ordering supplies as needed Coordinate with other spa staff to ensure a smooth operation
The role of Managing Security/Loss Prevention Operations involves supporting the Director of Engineering in overseeing fire prevention programs and emergency preparedness at the property. This includes conducting hazard and risk assessments, such as quarterly OSHA/SAFETY audits, incident tracking, and managing the hazard abatement process. As part of your responsibilities, you will be required to develop comprehensive procedures for securing the property during shutdown periods to ensure all areas are properly protected. It is essential to adhere to relevant laws and safety regulations, as well as follow key control guidelines for loss prevention within the property. You will be tasked with creating a monthly checklist to ensure the functionality of CCTV equipment, alarmed doors, and duress alarms. Additionally, your duties will involve incorporating inspection tours of recording systems into your patrols covering both the interior and exterior of the property. In the realm of guest and employee safety, you will be expected to follow the Duty of Care process and promptly address any unusual activities that may pose a threat to individuals on the premises. This includes handling complaints, resolving disputes, and implementing action plans to monitor and mitigate risks effectively. Oversight of all loss prevention operations, including patrol procedures, emergency responses, investigations, and electronic key systems, will be under your purview. Furthermore, you will guide the Accident Prevention Committee, manage the first aid program, and monitor the claims process to safeguard company assets. Communication plays a vital role in this position, as you will need to emphasize safety procedures, ensure employee comprehension of safety codes, and promote teamwork to deter criminal activities. Building trust, respect, and cooperation among team members is crucial, and you are expected to provide support and care to coworkers, customers, or patients when needed. As a leader within the organization, you should exemplify appropriate behaviors, utilize strong interpersonal and communication skills to influence and motivate others, and advocate for sound decision-making. Integrity, honesty, and leading by example are key attributes that will contribute to your success in this role.,
The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. Responsibilities Develop standardized production, quality, and customer-service standards Identify potential risks before they become a problem, focusing on root cause analysis and preventive action Perform internal and external quality audits and compile detailed reports of findings Build a strong team through coaching, mentoring, specific training and performance evaluations Qualifications Bachelor's degree or equivalent experience in Engineering 5+ years' relevant work experience Highly organized with excellent attention to detail
The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor. Responsibilities Supervise day-to-day activities and assist in the food and beverage outlets Create innovative programs and promotions that drive revenue through increased guest patronage Aid in all financial budgeting operations to maximize profitability Qualifications At least 1-2 years' of full-service restaurant management Flexibility in working hours and a willingness to cover shifts as needed Ability to multi-task, organize, and prioritize work
We are a leading hospitality company dedicated to providing exceptional service and creating memorable experiences for our guests. Our mission is to foster a culture of excellence, teamwork, and innovation. About the Role The Concierge Manager will oversee the concierge team, ensuring that all guest requests are handled promptly and efficiently while maintaining the highest standards of service. Responsibilities Manage and train the concierge team. Ensure guest satisfaction by addressing requests and concerns. Develop and maintain relationships with local businesses and service providers. Coordinate special events and activities for guests. Monitor and evaluate team performance. Qualifications Bachelor's degree in Hospitality Management or related field. Minimum of 3 years of experience in a concierge or guest services role. Required Skills Excellent communication and interpersonal skills. Strong problem-solving abilities. Ability to work in a fast-paced environment. Proficient in Microsoft Office Suite. Preferred Skills Experience with hotel management software. Multilingual abilities are a plus. Equal Opportunity Statement We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals.
You will be working for a leading hospitality company that is dedicated to providing exceptional service and creating memorable experiences for guests. The company's mission is to foster a culture of excellence, teamwork, and innovation. As the Concierge Manager, your main responsibility will be to oversee the concierge team. You will be expected to ensure that all guest requests are handled promptly and efficiently while maintaining the highest standards of service. Your duties will include managing and training the concierge team, ensuring guest satisfaction by addressing requests and concerns, developing and maintaining relationships with local businesses and service providers, coordinating special events and activities for guests, as well as monitoring and evaluating team performance. To qualify for this role, you must have a Bachelor's degree in Hospitality Management or a related field, along with a minimum of 3 years of experience in a concierge or guest services role. You should possess excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to work in a fast-paced environment. Proficiency in Microsoft Office Suite is required, while experience with hotel management software and multilingual abilities are considered a plus. The company is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified individuals are encouraged to apply.,
The ideal candidate for this position will be responsible for representing the company's brand as effectively as possible. This will include an acceleration of sales through successful marketing campaigns, and developing a strategy to execute all external communications. The outcome of these goals will lead to greater demand for the company's products and services. Responsibilities Have a deep understanding of the company's products and goals Work cross-functionally with different organizations Create and implement compelling marketing content Track data on effectiveness of campaigns Qualifications Bachelor's degree or equivalent experience in Marketing or Communication 3 - 5 years relevant work experience Strong written and oral skills Experienced leader and collaborator
Responsibilities Manage and process client reservations. Provide excellent customer service and support. Communicate with clients regarding their travel needs. Assist in resolving any issues related to bookings. Maintain accurate records of all transactions. Qualifications High school diploma or equivalent. Experience in customer service or travel industry preferred. Required Skills Strong communication and interpersonal skills. Proficient in using reservation systems and software. Ability to work in a fast-paced environment.
Role Overview: As a Recreation Associate, you will play a vital role in delivering engaging recreational activities and programs to our guests & members. Your contribution will be crucial in creating a fun and enjoyable experience for all participants. Key Responsibilities: - Assist in planning and implementing recreational programs. - Provide support during events and activities. - Engage with community members to promote participation. - Maintain equipment and facilities to ensure safety and cleanliness. Qualifications: - High school diploma or equivalent. - Experience in recreation or related field preferred. Additional Details: N/A,
Role Overview: You will be responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities, and staff. Your role involves coordinating the delivery of spa services, such as salon, skin care, fitness, wellness, massage, program coordinating, reservations, reception desk, and locker room areas. As a department head, you will direct and work with the management team and hourly employees to successfully execute all spa operations. Your goal will be to continually improve guest and employee satisfaction and maximize the financial performance of the department. Key Responsibilities: - Identify and recommend new products and product enhancements to remain competitive in the market. - Create and coordinate special services for groups, including group gifting programs, amenities, turndown gifts, letters, invitations, and spa contract negotiations. - Develop and manage spa promotions, including gifting programs, co-op marketing efforts, and holiday events. - Ensure spa services are included in all property-related marketing and advertising. - Select vendors for spa retail operations and manage contract agreements. - Oversee retail product research, selection, purchasing, and display. - Manage supply inventories, purchasing control, and cleanliness of spa and related areas and equipment. - Monitor actual and projected sales to ensure revenue goals are met or exceeded. - Manage spa controllable expenses to achieve or exceed budgeted goals. - Investigate and follow up on guest incidents, ensuring corrective measures are implemented. - Display leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. - Empower employees to provide excellent customer service and establish guidelines for clear expectations. - Conduct interviews, hire management and hourly employees, and communicate performance expectations. - Administer the performance appraisal process, develop business goals, and create appropriate development plans. - Solicit employee feedback, address concerns, and ensure fair and equitable treatment of employees. - Manage employee progressive discipline procedures, disciplinary documentation, and regular communication to create awareness of business objectives. Qualifications Required: - 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 4 years of experience in spa, guest services, front desk, sales, or marketing. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years of experience in spa, guest services, front desk, sales, or marketing. (Note: The additional details of the company provided in the job description have been omitted for brevity.),
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Director in his/her absence. Ensures all employees have the proper supplies, equipment and uniforms. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Manages supplies and equipment inventories within budget. Maintains cleanliness of spa and related areas and equipment. Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. Strives to improve service performance. Conducting Human Resources Activities Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Ensures employees understand expectations and parameters. Brings issues to the attention of the department manager and Human Resources as necessary. Observes service behaviors of employees and providing feedback to individuals. Participates in employee progressive discipline procedures. Participates in an on-going employee recognition program. Reviews comment cards and guest satisfaction results with employees. Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. Supervises on-going training initiatives and conducting training when appropriate. Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. Celebrates successes and publicly recognizes the contributions of team members. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Assists the Spa Director in managing the day-to-day operations of the spa as necessary. MANAGEMENT COMPETENCIES Leadership Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
A hotel Marketing Communications Manager develops and implements strategic communication plans to promote the hotel's brand, services, and revenue-generating activities. Key responsibilities include managing digital marketing, content creation, social media, public relations, and online reputation, while collaborating with sales and revenue teams to meet business objectives.
Leading Food and Beverage Team • Manages the Food and Beverage departments (not catering sales). • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Oversees all culinary, restaurant, beverage and room service operations. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides excellent customer service to all employees. • Responds quickly and proactively to employee's concerns. • Provides a learning atmosphere with a focus on continuous improvement. • Provides proactive coaching and counseling to team members. • Encourages and builds mutual trust, respect, and cooperation among team members. • Monitors and maintains the productivity level of employees. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service • Provides excellent customer service. • Responds quickly and proactively to guest's concerns. • Understands the brand's service culture. • Drives alignment of all employees, team leaders and managers to the brand's service culture. • Sets service expectations for all guests internally and externally. • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. • Verifies all banquet functions are up to standard and exceed guest's expectations. • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Conducts performance reviews in a timely manner. • Promotes both Guarantee of Fair Treatment and Open Door policies. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.