Director of Spa & Recreation

Role Overview: You will be responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities, and staff. Your role involves coordinating the delivery of spa services, such as salon, skin care, fitness, wellness, massage, program coordinating, reservations, reception desk, and locker room areas. As a department head, you will direct and work with the management team and hourly employees to successfully execute all spa operations. Your goal will be to continually improve guest and employee satisfaction and maximize the financial performance of the department. Key Responsibilities: - Identify and recommend new products and product enhancements to remain competitive in the market. - Create and coordinate special services for groups, including group gifting programs, amenities, turndown gifts, letters, invitations, and spa contract negotiations. - Develop and manage spa promotions, including gifting programs, co-op marketing efforts, and holiday events. - Ensure spa services are included in all property-related marketing and advertising. - Select vendors for spa retail operations and manage contract agreements. - Oversee retail product research, selection, purchasing, and display. - Manage supply inventories, purchasing control, and cleanliness of spa and related areas and equipment. - Monitor actual and projected sales to ensure revenue goals are met or exceeded. - Manage spa controllable expenses to achieve or exceed budgeted goals. - Investigate and follow up on guest incidents, ensuring corrective measures are implemented. - Display leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. - Empower employees to provide excellent customer service and establish guidelines for clear expectations. - Conduct interviews, hire management and hourly employees, and communicate performance expectations. - Administer the performance appraisal process, develop business goals, and create appropriate development plans. - Solicit employee feedback, address concerns, and ensure fair and equitable treatment of employees. - Manage employee progressive discipline procedures, disciplinary documentation, and regular communication to create awareness of business objectives. Qualifications Required: - 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 4 years of experience in spa, guest services, front desk, sales, or marketing. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years of experience in spa, guest services, front desk, sales, or marketing. (Note: The additional details of the company provided in the job description have been omitted for brevity.),