474 Complaint Handling Jobs

Berger Paints India Ltd ( British Paints Div ) is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Safe Pro Fire Services Pvt. Ltd. is looking for Sales Professional to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Desired Candidate Profile: Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organizational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance. Required Skills: Should have Electrical License. 15+ years experience in Residential facility Management Qualification : B.E EEE Strong knowledge in Vendor and liasioning Management

Intuitive Surgical India Private Limited is looking for Clinical Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

HS groups is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Customer Support Social Media Escalation Process Job Location: Bangalore (Work from Office) Job Description: We are hiring Customer Support Executives for our Social Media Escalation Process . The ideal candidate should have prior experience in handling customer escalations via social platforms and must possess strong communication skills in English and Hindi . Key Responsibilities: Handle escalated customer queries/complaints received through social media channels Provide timely, empathetic, and effective resolutions Coordinate with internal teams for issue resolution Maintain records of all escalated interactions and follow-ups Required Experience: Minimum 6 months of experience in Customer Support with exposure to escalation handling Educational Qualification: Minimum 12th pass Language Requirements: Fluency in English and Hindi is mandatory Shift & Working Days: Day Shifts 6 Days Working , 1 day rotational off Salary: CTC: 35,000 per month Take Home: 30,000 per month Contact for Interview: Kamya 9084148502

Coordinate and schedule service appointments with customers & technicians Communicate with customers to understand their needs, provide updates, & resolve issues Manage service requests Kindly reach us Preethi 6382942219

Role & responsibilities Respond to customer queries via WhatsApp, email, and social media. Resolve issues related to orders, returns, refunds, delivery delays, and product concerns. Track order statuses and coordinate with the operations team to ensure timely resolutions. Maintain records of customer interactions, queries, and complaints using CRM tools. Identify recurring issues and share insights with the team for service improvement. Ensure every customer interaction is empathetic, professional, and in line with brand voice. Follow up on customer issues till closure. Preferred candidate profile 12 years of experience in customer support, preferably in D2C or e-commerce companies. Excellent verbal and written communication skills. Familiarity with tools like Shopify, Freshdesk, Excel, or any CRM software. Quick learner, empathetic listener, and solution-driven approach. Comfortable working from the office at Indiranagar, Bengaluru.

Responsibilities: * Welcome and assist walk-in customers with politeness and professionalism * Participate in local branch promotions (e.g., umbrella marketing) * Build strong relationships with clients * Handle complaints professionally Food allowance Provident fund

Responsibilities: * Handle client calls & emails * Resolve complaints promptly * Maintain professional communication with clients * Manage call flow, prioritize tasks * Write clear emails & respond timely

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Only Graduate can apply. Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 18k to 22k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number Durgendra Gautam- 8090893338 NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT 8090893338 Regards, Durgendra Gautam Senior HR Specialist Recoup Info. #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#voiceprocess#voiceprocess#blendedprocess

What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions. Communication Excellence: Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation. Complaint Management System: Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure. Customer Satisfaction Monitoring: Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience. Cross-Functional Collaboration: Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues. Qualifications: Educational Background: Bachelors degree in any discipline is preferred . Experience: 1-4 years of experience as a Customer Service Representative, Grievance Associate, or similar role. Skills: Proficiency in customer service tools such as Zendesk or similar software. Strong verbal and written communication skills. Critical thinking and problem-solving abilities. Attention to detail with excellent organizational skills. Data analytics skills (preferred).

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

1. Overseeing ISO 17025 Compliance: Quality Manager ensures that all processes, procedures, and documentation within the laboratory meet the requirements of the standard. They establish and maintain a quality management system to ensure compliance. 2. Developing and Implementing Quality Policies: They create and implement quality policies and procedures to improve laboratory processes. This comprises developing of standardized operating procedures, work instructions, and quality manuals. 3. Training and Development: The Quality Manager provides training to laboratory personnel on quality systems, ISO 17025 requirements, and good laboratory practices. They also ensure that all employees are aware of their responsibilities and understand the importance of quality compliance. 4. Internal Audits and Corrective Actions: Conducting regular internal audits to assess the effectiveness of the quality management system is another crucial responsibility. The Quality Manager identifies non-conformities and implements corrective actions to address them. 5. External Audits and Accreditation: Coordinating external audits by accreditation bodies is essential for maintaining ISO 17025 accreditation. The Quality Manager ensures that the laboratory is adequately prepared for these audits and assists in addressing any findings or recommendations. 6. Continuous Improvement: The Quality Manager leads continuous improvement initiatives, promoting a culture of quality within the laboratory. They analyze data, identify trends, and implement appropriate corrective and preventive actions to enhance quality performance. 7. Strong Knowledge of ISO 17025: Thorough understanding of ISO 17025 requirements and experience in implementing and maintaining the standard within a laboratory setting. 8. Quality Management Experience: Previous experience in quality management, preferably in a testing or calibration laboratory, with a focus on compliance, audits, and process improvement. 9. Excellent Communication Skills: Effective communication is crucial to interact with laboratory personnel, accreditation bodies, and other stakeholders. The Quality Manager should have strong verbal and written communication skills. 10. Attention to detail: The ability to pay meticulous attention to detail is essential to ensure compliance with ISO 17025 requirements and to identify areas for improvement. 11. Analytical and Problem-Solving Skills: The Quality Manager should be skilled in data analysis, root cause analysis, Risk analysis and implementing effective corrective and preventive actions. Educational qualification & experience: M.SC. in Science or Graduate in Engineering with 8-10 years experience in NABL accredited Testing Laboratory.

Senior Engineer/Engineer - Customer Complaint Required Candidate profile Candidate must have 5-7 years of experience in customer complaint

Senior Engineer/Engineer - Customer Complaint Required Candidate profile Candidate must have 5-7 years of experience in customer complaint

Hiring For International MNC's Voice Support Graduation not req Salary upto - 40k inhand Performance Linked incentives Both side cabs | 5 Days working Rotaitional shifts & Offs Contact - Abhay - 8448748429 Required Candidate profile Undergrad\Graduate with 6 months Experience. Excellent Communication req Any industry experience will do ( BPO Preferred ) Any Location within Delhi NCR Immediate Joiner Required

Roles and Responsibilities Ensure seamless guest experience by providing exceptional customer service, handling complaints efficiently, and coordinating with various departments to resolve issues promptly. Develop strong relationships with guests through personalized interactions, addressing their needs, and offering tailored solutions. Handle guest feedback and concerns in a professional manner, escalating critical issues when necessary while maintaining transparency throughout the process. Collaborate effectively with internal stakeholders to deliver outstanding hospitality services that meet or exceed guest expectations. Maintain accurate records of guest interactions, transactions, and feedback to improve overall operations.

Conducting market research to identify potential customers and take necessary appointments for meetings. Actively seeking out new sales opportunities through cold calling, network references. Setting up meetings with potential clients and listening to their concerns and recommend suitable product Prepare and deliver appropriate presentations on UWCPL products and services to the customers Gather and record plant details in the given format with required sample collection for designing and submit at the lab in time. Follow up with Lab in-charge for the analysis report and share with the BDM. Negotiate/close deals and handle complaints or objections Take support from Concerned Managers as and when required (thru BDM) Create weekly reports with Enquiries & PO conversion update Prepare and share weekly planner in advance by every Saturday Collaborate with Backend sales team to achieve better results.

Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. is seeking a proactive and customer-focused Assistant Manager - Customer Service . In this role, you'll be instrumental in ensuring exceptional service delivery, efficient complaint resolution, and seamless communication with our clients and stakeholders. What This Job Involves: Complaint & Request Resolution: Receive and manage calls and emails from clients, ensuring the closure of complaints and effectively communicating actions taken to stakeholders with a confident and poised demeanor. Ownership & Timeliness: Take full ownership of all client requests and complaints, ensuring they are handled effectively and within the agreed-upon Turnaround Times (TAT). Team Monitoring: Regularly monitor the performance of helpdesk and customer service executives. Premises Rounds: Conduct daily rounds of the premises, reporting any lapses or observations to the relevant teams for prompt action. Feedback & Improvement: Conduct timely Customer Feedback Surveys and share comprehensive reports with clients and management. Cooperate, coordinate, and communicate with other departments to ensure a positive customer experience, sharing consolidated feedback for service improvements. Emergency Response: Assist in ensuring that all complaints, requests, and emergencies are handled expeditiously (as per JLL policies), contacting proper authorities when necessary. Operational Knowledge: Maintain familiarity with the building operating procedures manual, including protocols for lost and found, timings, ID card applications, and permission forms. Administrative Support: Assist with administrative activities such as filing, checking and maintaining inventory records, Daily Management Reports (DMR), Monthly Management Reports (MMR), and clubhouse reports. Event Management: Manage and participate in various events, parties, and CSR activities, overseeing general maintenance and guest handling during these occasions. Escalation Point: Act as a secondary point of contact for all occupants in cases of client escalation. Scheduling: Prepare and approve working schedules and rosters for the helpdesk team to maintain and operate the property at an optimum level, based on operational requirements.

Duties 1.The candidate should be an ex-police officer of West Bengal state. 2.He should be of the rank of an Additional Supdt of Police (ASP) or an Additional Commissioner of Police (ACP) or a Deputy Commissioner of Police (DCP) or SP. 3. He should have been retired, for not more than 02 years of service as he would then be aware of the system and the officers. 4. Preferably should have worked in Law and Order and / or Intelligence. 5. Preferable, if he has had his last stint in Rachakonda Commissionerate or at least worked in the Rachakonda CP office. 6. Should be a local who is able to come to the factory at short notice. 7. As it is not possible to get an IPS officer (as they are from central panel or UPSC pass out) other than state cadre officer, it should be noted that, there are many State cadre officer bestowed with the IPS rank, hence need to be cognizant of the same. Skills The concerned officer will report to the CS team and is expected to enable the project team the following: 1. Provide on ground Intelligence of the situation in and around the factory. 2. Assess the thinking of the union and its workers and provide inputs of the same. 3. Assess the political environment around the area and its impact on the company. 4. Liaise with the local police team and the SP office and support the local CR team as and when required. 5. He will evaluate the securitys strength required at the site and depending on the situation, and also will be responsible for the security of the site. 6. He will be available 24X 7 depending upon the security situation at the site. 7. Support the project team in filing of police complaints if required. 8. Provide all support in getting additional force or facilitate procurement of Home Guards a cost as and when required. Education Minimum Graduation. Interested can share their resume

Greeting from Entab!! The position is for Regional Coordinator - - We are an IT company specialized in Campus Management Software - 'CampusCare' since 2000. 'CampusCare' is a well established ERP for any quality educational institution. Visit us: www.entab.in We offer a rewarding work environment with great opportunities while maintaining a small company, employee-focused atmosphere. We are currently searching for a dynamic Regional Service Consultant . Job Location : Delhi, Mumbai, Pune. Job Description/Responsibilities: are likely to include some or all of the following: - providing help and advice to customers using your organisation's products and services; - Technical support company's software products - Coordinating between the customers and the company. - Work with Support Managers - communicating courteously with customers by telephone, email, letter and face to face; - investigating and solving customers' problems - handling customer complaints or any major incidents - keeping accurate records of discussions or correspondence with customers; - producing written information for customers, often involving use of computer packages/software; - writing reports analysing the customer service that our organisation provides; - developing feedback or complaints procedures for customers to use; - meeting with other managers to discuss possible improvements to customer service; - learning about your organisation's products or services and keeping up to date with changes; Required Education & Experience: Should be a graduate. Should have knowledge/willingness/experience in handling customers. High level of initiative with ability to self-manage. Strong interpersonal skills with ability to work both independently and as part of a team. Should be willing to travel. Excellent written and verbal communication and problem solving skills.

Hiring for Customer service - International voice process Graduate - Fresher Undergraduate - 6 month experience required Salary - 3 LPA to 4.25 LPA 5 days working with any 2 week off Cab service available Immediate joiners HR Arti 9522754537

Job Summary: The Senior Order Taker plays a crucial role in managing the customer ordering experience by ensuring accurate, friendly, and efficient service at the counter. This role requires strong communication skills, attention to detail, and leadership qualities to guide and support junior order takers during busy hours. The ideal candidate will ensure smooth order processing, customer satisfaction, and adherence to service SOPs. Key Responsibilities: Greet customers warmly, assist with menu selections, and upsell promotions or combos. Accurately take orders and relay them to the kitchen using POS systems or manual processes. Double-check orders before delivery to ensure correctness and presentation. Train, guide, and supervise junior order takers during peak periods. Handle billing, payment collection, and maintain cash register reports. Respond promptly to customer queries, complaints, or special requests. Ensure cleanliness and organization of the counter and service area. Monitor stock of order-related materials (disposables, menus, billing rolls). Coordinate with the kitchen team to manage wait times and customer flow. Follow grooming, hygiene, and uniform standards consistently. Requirements: Minimum 23 years experience in a customer-facing F&B role. Basic knowledge of POS and billing systems. Fluent in [English / Local Language]; confident in speech and body language. Ability to multitask and stay calm during rush hours. Team player with leadership and training capability.

As a Field Service Engineer, you will be responsible for the installation, maintenance, and troubleshooting of telecom, CCTV, and office automation equipment. You will provide technical support at client locations and ensure smooth functioning of all installed systems. Responsibilities: Install and configure telecom, CCTV, and automation devices Perform routine maintenance and service visits at client sites Troubleshoot and resolve technical issues efficiently Maintain service records and provide timely reports Coordinate with internal teams for escalated support Ensure customer satisfaction through timely and professional service Desired Candidate Profile: Education: ITI / Diploma in Electrical or Electronics & Communication Experience: Minimum 1 year in field service or technical support Location: Candidate must be based in Hyderabad Hands-on experience in installation and maintenance preferred Ability to work independently and handle customer interactions Required Skills: Installation & Maintenance Troubleshooting & Repair Communication Skills Adaptability Problem-Solving Technical Support Industry: Telecom | Office Automation | CCTV Compensation: Additional Benefits: Insurance, Travel Allowance, Incentives (based on performance)