Senior Captain

Job Description

Job Summary: The Senior Order Taker plays a crucial role in managing the customer ordering experience by ensuring accurate, friendly, and efficient service at the counter. This role requires strong communication skills, attention to detail, and leadership qualities to guide and support junior order takers during busy hours. The ideal candidate will ensure smooth order processing, customer satisfaction, and adherence to service SOPs. Key Responsibilities: Greet customers warmly, assist with menu selections, and upsell promotions or combos. Accurately take orders and relay them to the kitchen using POS systems or manual processes. Double-check orders before delivery to ensure correctness and presentation. Train, guide, and supervise junior order takers during peak periods. Handle billing, payment collection, and maintain cash register reports. Respond promptly to customer queries, complaints, or special requests. Ensure cleanliness and organization of the counter and service area. Monitor stock of order-related materials (disposables, menus, billing rolls). Coordinate with the kitchen team to manage wait times and customer flow. Follow grooming, hygiene, and uniform standards consistently. Requirements: Minimum 23 years experience in a customer-facing F&B role. Basic knowledge of POS and billing systems. Fluent in [English / Local Language]; confident in speech and body language. Ability to multitask and stay calm during rush hours. Team player with leadership and training capability.