Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in Thalassery
>
Lollino
>
Senior Captain

Senior Captain

Lollino

2 - 3 years

2 Lacs

Thalassery Taliparamba Kannur

Posted:5 months ago| Platform:

Apply

Skills Required

Order Taking Customer Service Customer Handling Staff Handling Team Skills Solving Queries Escalations Customer Satisfaction Complaint Handling Leadership Skills Floor Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

The Senior Order Taker plays a crucial role in managing the customer ordering experience by ensuring accurate, friendly, and efficient service at the counter. This role requires strong communication skills, attention to detail, and leadership qualities to guide and support junior order takers during busy hours. The ideal candidate will ensure smooth order processing, customer satisfaction, and adherence to service SOPs.

Key Responsibilities:

Greet customers warmly, assist with menu selections, and upsell promotions or combos.
Accurately take orders and relay them to the kitchen using POS systems or manual processes.
Double-check orders before delivery to ensure correctness and presentation.
Train, guide, and supervise junior order takers during peak periods.
Handle billing, payment collection, and maintain cash register reports.
Respond promptly to customer queries, complaints, or special requests.
Ensure cleanliness and organization of the counter and service area.
Monitor stock of order-related materials (disposables, menus, billing rolls).
Coordinate with the kitchen team to manage wait times and customer flow.
Follow grooming, hygiene, and uniform standards consistently.

Requirements:

Minimum 23 years experience in a customer-facing F&B role.
Basic knowledge of POS and billing systems.
Fluent in [English / Local Language]; confident in speech and body language.
Ability to multitask and stay calm during rush hours.
Team player with leadership and training capability.

More Jobs at Lollino

Cafe Manager

Kannur

Experience: Not specified

INR 2 - 3 Lacs

Cafe Manager

Kannur

2.0 - 4.0 yrs

INR 3 - 3 Lacs

Senior Captain

Thalassery, Taliparamba, Kannur

2.0 - 3.0 yrs

INR 2 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Lollino

Login to

Please Verify Your Phone or Email

Confirm Action

Senior Captain