Senior Captain

As a Senior Captain at Block 108, Kitchen & Cocktail Bar, you will be responsible for overseeing the dining room operations to ensure exceptional guest service. Your role will involve managing waitstaff, coordinating with the kitchen, and upholding high hospitality standards. In addition, you will play a key role in training and mentoring junior staff to deliver a smooth and efficient dining experience. **Key Responsibilities:** - **Guest Service** - Ensure all guests receive prompt and courteous service. - Address and resolve any guest complaints or concerns. - Monitor dining room activities to ensure adherence to service standards. - **Staff Supervision** - Supervise, train, and mentor wait staff and junior captains. - Conduct pre-shift meetings to communicate daily specials, promotions, and any changes in service. - Schedule staff shifts and manage time-off requests for adequate coverage. - **Operational Efficiency** - Coordinate with the kitchen for timely and accurate food delivery. - Manage reservations and seating arrangements to optimize table turnover and guest satisfaction. - Ensure proper setup and cleanliness of the dining area before, during, and after service. - **Quality Control** - Monitor food and beverage quality, presentation, and service. - Ensure compliance with health, safety, and sanitation standards. - Conduct regular inspections of the dining area, bar, and restrooms. - **Inventory and Supplies** - Monitor and manage inventory levels of dining room supplies. - Place orders for linens, silverware, and other necessary items. - Ensure proper storage and handling of supplies. - **Administrative Duties** - Maintain accurate records of staff performance and guest feedback. - Prepare reports on sales, inventory, and other operational metrics. - Assist the Restaurant Manager with budget preparation and expense control. **Qualifications:** - **Education:** - High school diploma or equivalent; a degree in hospitality management or a related field is a plus. - **Experience:** - Minimum of 3-4 years of experience in a similar role within a fine dining or high-volume restaurant. - **Skills:** - Strong leadership and team management abilities. - Excellent communication and interpersonal skills. - In-depth knowledge of food and beverage service standards. - Proficiency in restaurant management software and POS systems. In addition to the qualifications mentioned above, you should have the flexibility to work evenings, weekends, and holidays as needed, along with maintaining a professional appearance and demeanor. If you are interested in this opportunity, please submit your resume and a cover letter detailing your relevant experience and qualifications to admin@block108.com.,