Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Home
>
Jobs in Bengaluru
>
Purecult
>
Customer Support Executive

Customer Support Executive

1 - 3 years

|

2 - 3 Lacs

Bengaluru

Posted:5 hours ago| Platform:

Apply

Skills Required

Customer Support Order Tracking WhatsApp Support Communication Skills Email Support CRM Tools Excel E-commerce Shopify Returns & Exchanges Complaint Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond to customer queries via WhatsApp, email, and social media.
Resolve issues related to orders, returns, refunds, delivery delays, and product concerns.
Track order statuses and coordinate with the operations team to ensure timely resolutions.
Maintain records of customer interactions, queries, and complaints using CRM tools.
Identify recurring issues and share insights with the team for service improvement.
Ensure every customer interaction is empathetic, professional, and in line with brand voice.
Follow up on customer issues till closure.

Preferred candidate profile

12 years of experience in customer support, preferably in D2C or e-commerce companies.
Excellent verbal and written communication skills.
Familiarity with tools like Shopify, Freshdesk, Excel, or any CRM software.
Quick learner, empathetic listener, and solution-driven approach.
Comfortable working from the office at Indiranagar, Bengaluru.

More Jobs at Purecult

Customer Support Executive

Bengaluru

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Support Interview Now

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Customer Support Executive

Nuage Edtech (focus Edumatic

Bengaluru

Customer Support Executive

Dazonn Technologies

Mohali

Customer Support Executive

Volvice Technologies

Bengaluru

Customer Support Executive

Teleperformance (TP)

Chennai

Customer Support Executive

Right Track Corporate Services

Bengaluru

Customer Support Executive

Cubicle Consultancy

Mumbai, Thane, Navi Mumbai

Customer Support Executive

Srinivas Fine Arts (P) LTD

Sivakasi

Customer Support Executive

India

Customer Support Executive

recruitwire service

Jaipur

Customer Support Executive

Square Business Services

Hyderabad