0.0 - 3.0 years

3 - 3 Lacs

gurugram

Work from Office

Responsibilities: * Manage customer queries via phone, email & WhatsApp * Provide timely solutions with empathy & accuracy * Collaborate with teams on product improvements * Maintain high NPS through effective communication Health insurance Provident fund

Posted 4 days ago

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Customer Support Executive Purecult

1.0 - 3.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Role & responsibilities Respond to customer queries via WhatsApp, email, and social media. Resolve issues related to orders, returns, refunds, delivery delays, and product concerns. Track order statuses and coordinate with the operations team to ensure timely resolutions. Maintain records of customer interactions, queries, and complaints using CRM tools. Identify recurring issues and share insights with the team for service improvement. Ensure every customer interaction is empathetic, professional, and in line with brand voice. Follow up on customer issues till closure. Preferred candidate profile 12 years of experience in customer support, preferably in D2C or e-commerce companies. Excellent verbal and written communication skills. Familiarity with tools like Shopify, Freshdesk, Excel, or any CRM software. Quick learner, empathetic listener, and solution-driven approach. Comfortable working from the office at Indiranagar, Bengaluru.

Posted 2 months ago

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Customer Service Representative Dione Uk Professional

1.0 - 2.0 years

2 - 3 Lacs

Mumbai

Work from Office

Hiring a Customer Service Executive (Female) to handle calls, WhatsApp, and email queries, follow up on abandoned carts, verify orders, and support salon clients. Excellent communication skills & basic computer knowledge required. Salary: 2025K.

Posted 3 months ago

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