Community Manager

We are seeking a highly organized and empathetic Community Manager(Wellness & Personal Development Program) to cultivate a vibrant and supportive online community for our personal development program. This role serves as the primary liaison between the program's lead coach and its participants, focusing on driving engagement, providing administrative support, and ensuring a seamless and positive participant experience from start to finish.

Key Responsibilities

Community Engagement & Facilitation

• Facilitate daily interactions within the program's private online community platform to encourage a positive and collaborative environment.
• Respond in a timely manner to participant questions regarding program logistics, schedules, and resources.
• Create and post engaging content, including session reminders, motivational messages, and discussion prompts.
• Organize virtual peer-support groups, check-ins, and other community-building initiatives.

Program & Coach Coordination

• Act as the main point of contact for participants' administrative and logistical needs.
• Collect, synthesize, and present participant feedback and common questions to the lead coach.
• Assist in the preparation and distribution of session materials, workbooks, and follow-up resources.
• Track key metrics for participant engagement and program satisfaction.
• Coordinate scheduling for any special sessions or one-on-one administrative calls.

Event & Retreat Support

• Assist in the planning and logistics for program retreats and intensive workshops.
• Travel with the program team to retreats (approximately 2-4 times per year), providing on-site logistical support and serving as a familiar point of contact for participants.

Disclaimer

• Please Note:

  This role is focused on community support and program coordination. It does not involve providing therapy, clinical advice, or any licensed counseling services.

Required Qualifications

Essential

• Bachelor's degree in Communications, Marketing, Education, Human Services, or a related field.
• 2+ years of professional experience in community management, customer success, client relations, or a similar role.
• Demonstrated understanding of personal development concepts and mindfulness principles in a professional context.
• Exceptional written, verbal, and interpersonal communication skills.
• Proficiency with online community platforms (e.g., Discord, Slack, Facebook Groups) and video conferencing tools (e.g., Zoom, Teams).
• A strong ability to maintain professional boundaries in a supportive and empathetic role.

Preferred

• Previous experience working in the wellness, personal development, or education technology (EdTech) sectors.
• Familiarity with coaching frameworks or adult learning principles.
• Experience with email marketing platforms and basic graphic design tools (e.g., Canva).

Key Skills & Attributes

Technical Skills:

Personal Qualities:

• A strong professional interest in wellness and personal growth topics.
• High emotional intelligence and excellent active listening skills.
• Proactive, reliable, and a natural problem-solver.
• A calm, patient, and professional demeanor.
• A culturally sensitive and inclusive mindset.
• Adaptable and comfortable with travel and dynamic work settings.

Work Environment

• A hybrid role with a mix of remote work and in-person responsibilities.
• Requires flexibility for meetings and community engagement during evenings and weekends to align with peak participant activity.
• Travel is required for all program retreats and workshops (typically 3-7 days each, 2-4 times per year).

Compensation & Benefits

• A competitive annual salary commensurate with experience.
• Opportunities for professional development in program management and coaching operations.
• Paid time off and personal development days.
• All travel, accommodation, and meal expenses covered for program-related travel.

Growth Opportunities