Company Description Altrade Business Centre is a unique workspace designed to help you turn your dreams into reality. It is a place where you can grow your business to its fullest potential. With a focus on providing an inspiring and supportive environment, Altrade Business Centre is committed to helping businesses succeed. Role Description This is a full-time on-site role for a Customer Service Executive based in Gurugram. The Customer Service Executive will be responsible for managing customer inquiries, ensuring customer satisfaction, and providing exceptional customer support. Daily tasks include addressing client concerns, resolving issues, and maintaining positive customer relationships. Additionally, the role involves managing customer service processes and maintaining accurate records of interactions. Qualifications Experience in Customer Service and Customer Service Management/hospitality Excellent communication skills, both written and verbal Ability to work independently and as part of a team Strong problem-solving skills and attention to details Bachelor’s degree or equivalent work experience
Role Highlights : Title : Operations Executive / Community Manager Profile : Workspace Operations & Community Management Experience : 1–4 years in coworking, hospitality, serviced offices, or facility operations (preferred) Skills : Excellent communication, client servicing, community engagement, vendor coordination, facility operations, conflict resolution, event coordination, and basic reporting Location : Gurugram Key Responsibilities : • Manage day-to-day operations of the business centre ensuring smooth functioning • Act as the primary point of contact for members, resolving queries and operational issues • Coordinate with vendors for housekeeping, security, IT, and maintenance services • Ensure high service standards and strong member experience • Support onboarding/offboarding of clients and workspace readiness • Organize community activities, events, and engagement initiatives • Maintain operational reports, occupancy data, and client records Preferreds Background : • Prior experience in coworking spaces, serviced offices, hotels, or corporate facilities • Strong people management and multitasking abilities • Customer-first mindset with problem-solving skills