Community and Customer Success Manager

About the Job!!

You will be our:

You will be based at:

Who We Are

Revin Krishi

Revin Eco

community-building, user engagement, customer success, and creating real-world impact

Learn more: https://revinkrishi.com/

Your Role at Revin Krishi

Community & Customer Success Manager

bridge between users and the product

retention, referrals, satisfaction, and user engagement

What You’ll Do at Revin Krishi

Community Building & Engagement

• Build, manage, and nurture our community of farmers, field users, and enterprise clients — both online and offline.
• Manage WhatsApp/Telegram groups: spark discussions, share best practices, highlight success stories, and keep the community active.
• Pull in agronomists or product experts to answer technical or advisory questions when needed.

Customer Success & Support

• Handle inbound queries through helpline, in-app chat, and social media DMs — from login issues to advisory clarifications.
• Provide step-by-step guidance, escalate agronomy-related issues to experts, and ensure timely resolution.
• Monitor user satisfaction and ensure users consistently find value in our platform (critical for retention & upsell).

Onboarding & Adoption

• Welcome new users — especially enterprise clients and field teams — through onboarding calls, walkthroughs, and guidance.
• Ensure every paying user understands how to use the platform effectively and sees value quickly.
• Provide usage tips, feature explainers, and recommendations based on user needs.

Usage Tracking & Win-Back

• Monitor user activity and identify patterns such as inactive users, users struggling with features, or drop-offs.
• Proactively reach out to help them return, resolve challenges, or educate them with personalized communication (“We miss you — can we help?”).

Field Events & On-Ground Presence

• Organize and coordinate on-ground events: demos, workshops, farmer meetings, partner sessions.
• Manage logistics end-to-end (setups, coordination with local champions, farmer groups).
• Capture event photos, videos, and write-ups for social media and internal documentation.

Feedback & Insights

• Track and analyze user feedback from:
• App reviews
• WhatsApp/Telegram discussions
• Support calls
• Event interactions
• Communicate insights to product, tech, and agronomy teams for continuous improvements.
• Conduct surveys and satisfaction assessments to gather success stories and testimonials.

Sales Support & Conversions

• Assist the sales team with warm leads from the community.
• Convert trial users to paying customers through education, trust building, and relationship management.
• Provide product walkthroughs during early adoption phases.

Who You Are

• A people-first communicator who genuinely cares about helping users succeed.
• Friendly, patient, empathetic, and able to communicate clearly in multiple languages.
• Organized and capable of managing multiple conversations, follow-ups, and user threads.
• Someone who enjoys solving problems and guiding users step-by-step.
• A self-driven individual who takes ownership of user satisfaction and community health.
• Comfortable interacting with farmers, field teams, and enterprise-level stakeholders.

Here’s What We Are Looking For

• 1 years of experience

  in customer success, community management, support, or agri-advisory.
• Strong communication skills across languages.
• Prior experience in

  event planning/coordination

  is a strong plus.
• A friendly, empathetic, and problem-solving mindset.
• Ability to work with digital tools: WhatsApp groups, CRM tools, support systems, dashboards.
• Understanding of farming or agriculture is a big advantage.
• Ability to handle user queries — both technical and non-technical — with clarity.
• Organized and structured in tracking follow-ups, tasks, and user health.
• Experience in sales or customer onboarding is an added plus.
• Comfortable working with cross-functional teams: agronomy, product, tech, sales.

Why Join Revin Krishi?

• Be the face and voice of the community for a fast-growing agritech innovator.
• Directly shape how thousands of farmers adopt and benefit from cutting-edge technology.
• Work in a collaborative environment with product, agronomy, and tech teams.
• Play a key role in driving retention, engagement, success stories, and real-world impact.
• Grow into leadership roles across community, success, engagement, or operations.