Commercial Account Manager

This role is responsible for fostering strong, strategic partnerships with key commercial clients, acting as a primary point of contact, and building lasting trust. You will be coordinating account plans and analyzing sales performance to drive business growth. You will be responsible for: - Coordinating account plans for commercial accounts, with a focus on product sales and customer satisfaction. - Building professional relationships with clients, particularly with specialist buyers in the IT department. - Achieving and managing sales quotas based on regional guidelines. - Participating in client meetings and supporting contract negotiations with guidance from senior team members. - Collaborating with external partners to deliver solution sales and may refer products to other specialists or partners when needed. - Providing customer feedback to the organization's internal teams for product and service improvements. - Collaborating with various internal departments to ensure a smooth customer experience. - Analyzing win/loss rates and providing insights to improve sales performance. - Assisting in organizing client workshops, training sessions, or webinars to enhance their understanding of the organization's offerings. - Monitoring basic account performance metrics and assisting in refining sales strategies. Education & Experience Recommended: - Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. - Typically has 2-4 years of work experience, preferably in account management, telesales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with little or no work experience. Preferred Certification: - Certified Technology Sales Professional (CTSP) Knowledge & Skills: - Business Development - Business To Business - Cash Handling - Cash Register - Cold Calling - Conflict Resolution - Customer Relationship Management - Inside Sales - Marketing - Merchandising - Outside Sales - Product Knowledge - Sales Development - Sales Management - Sales Process - Sales Prospecting - Sales Territory Management - Salesforce - Selling Techniques - Upselling Cross-Org Skills: - Effective Communication - Results Orientation - Learning Agility - Digital Fluency - Customer Centricity Impact & Scope: This role impacts the immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity: You will respond to routine issues within established guidelines. Disclaimer: This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change, and additional functions may be assigned as needed by management.,