About The Role Navan is hiring a People Operations Coordinator to play an instrumental role in creating and maintaining an exceptional employee experience on a global scale. This role directly supports our values and culture by ensuring our HR operations run smoothly and effectively. You'll manage day-to-day global People operations, data integrity in our HRIS (Workday), and oversee our ticketing request queue (JIRA). This is a hands-on, tactical role that spans all stages of the employee lifecycle, offering tremendous opportunities for learning and creativity in a fast-paced, dynamic environment. What You’ll Do Act as the first point of contact for all People-related inquiries, ensuring timely, accurate responses. Provide queue management for internal and external employee inquiries through JIRA and escalate complex issues as necessary. Manage employee data changes and audits in Workday, maintaining data integrity and compliance. Oversee onboarding tasks (background checks, work authorization), offboarding processes, and the contingent worker program. Draft employment-related letters, agreements, and contracts as needed. Support compliance efforts by tracking training completion, managing outstanding employee tasks, and overseeing audit dashboards. Develop and maintain internal resources and knowledge base articles for employees. Assist with compliance audits, process improvements, and system updates Partner with the People team to identify and implement process improvements to enhance employee experiences. What We're Looking For: 1+ year experience in a similar role Must have Workday experience Familiarity with HR systems and case management tools (e.g., JIRA, zendesk, servicenow) Exceptional attention to detail and organizational skills with the ability to manage multiple tasks and prioritize effectively Proven track record of supporting HR processes, data management, and employee lifecycle activities A proactive mindset with the ability to prioritize and act independently. Excellent communication skills and a customer-service orientation. Show more Show less

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We are seeking an enthusiastic Travel Operations Specialist with experience in using ThoughtSpot or similar business intelligence tools to join our operations team. In this role, you will leverage ThoughtSpot’s AI-powered analytics platform to create reports, build dashboards, and support data-driven decision-making across the organization, specifically within our Travel and Expense Operations teams. What You’ll Do Data Analysis & Reporting: Use ThoughtSpot to explore datasets, generate reports, and create visualizations that deliver clear, actionable insights for stakeholders across the organization. Dashboard Creation: Build and maintain interactive dashboards and Pinboards in ThoughtSpot to support business and operational needs. Self-Service Analytics: Assist in enabling non-technical users to harness ThoughtSpot’s SearchIQ and natural language query features for self-service analytics. Data Validation: Ensure data accuracy by validating and cleaning data within ThoughtSpot and connected systems. Collaboration: Work closely with team members and stakeholders on the Travel and Expense operations teams to understand data requirements and deliver effective analytical solutions. Learning & Development: Actively learn and master ThoughtSpot’s advanced features and best practices to continually enhance your analytical skills and capabilities. Documentation: Maintain thorough documentation of dashboards, reports, and processes to ensure clarity, consistency, and reproducibility. What We’re Looking For Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Statistics, or a related field. 2-5 years of experience in data analysis or a related analytical role; experience in or interest in the travel operations sector is a plus. Demonstrated ability to use ThoughtSpot or a similar business intelligence tool for data analysis and dashboard creation. Strong analytical and problem-solving skills with an eye for detail and data quality. Ability to communicate complex data findings effectively across non-technical and technical stakeholders. Eagerness to learn new skills and adopt innovative analytical approaches. A collaborative team player who thrives in a fast-paced, dynamic environment. Show more Show less

The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7. What You’ll Do Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Help the organization’s processes remain legally compliant Formulate strategic and operational objectives Perform quality controls and achieve KPIs Recruit, train and supervise staff Find ways to increase quality of customer service What We’re Looking For MBA/Masters from a reputed university 10-12 years of work experience in a reputed MNCs Result driven Data Driven, experience in Change Management, Min 5 years of experience in managing a team of “Managers” PMP certified will be an added advantage Familiar with travel industry will be an advantage Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization Proven work experience as Operations Manager or similar role Knowledge of organizational effectiveness and operations management Excellent communication skills Leadership ability Outstanding organizational skills BPO and Travel Experience would be an added advantage Show more Show less

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We are seeking an enthusiastic Travel Operations Specialist with experience in using ThoughtSpot or similar business intelligence tools to join our operations team. In this role, you will leverage ThoughtSpot’s AI-powered analytics platform to create reports, build dashboards, and support data-driven decision-making across the organization, specifically within our Travel and Expense Operations teams. What You’ll Do Data Analysis & Reporting: Use ThoughtSpot to explore datasets, generate reports, and create visualizations that deliver clear, actionable insights for stakeholders across the organization. Dashboard Creation: Build and maintain interactive dashboards and Pinboards in ThoughtSpot to support business and operational needs. Self-Service Analytics: Assist in enabling non-technical users to harness ThoughtSpot’s SearchIQ and natural language query features for self-service analytics. Data Validation: Ensure data accuracy by validating and cleaning data within ThoughtSpot and connected systems. Collaboration: Work closely with team members and stakeholders on the Travel and Expense operations teams to understand data requirements and deliver effective analytical solutions. Learning & Development: Actively learn and master ThoughtSpot’s advanced features and best practices to continually enhance your analytical skills and capabilities. Documentation: Maintain thorough documentation of dashboards, reports, and processes to ensure clarity, consistency, and reproducibility. What We’re Looking For Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Statistics, or a related field. 2-5 years of experience in data analysis or a related analytical role; experience in or interest in the travel operations sector is a plus. Demonstrated ability to use ThoughtSpot or a similar business intelligence tool for data analysis and dashboard creation. Strong analytical and problem-solving skills with an eye for detail and data quality. Ability to communicate complex data findings effectively across non-technical and technical stakeholders. Eagerness to learn new skills and adopt innovative analytical approaches. A collaborative team player who thrives in a fast-paced, dynamic environment. Show more Show less

Responsibilities: Design and implement secure frameworks and features (e.g., Passkeys). Collaborate with Security & Engineering to drive roadmap execution. Lead architecture decisions and participate in security-focused code reviews. Break down complex problems into agile deliverables. Mentor junior engineers and champion security best practices. Ensure secure, scalable solutions for internal tools and customer-facing products. Requirements: 5+ years in software engineering with leadership responsibilities. Proficient in Java (Spring), JavaScript/TypeScript, React, and CI/CD pipelines. Experience with Docker, Kubernetes, AWS, and IaC tools (Terraform, Ansible, etc.). Knowledge of authentication (SAML, JWT, OIDC), authorization, cryptography, and app security. Familiarity with security compliance (PCI DSS, SOC2, HIPAA, FedRAMP) is a plus. Strong communication and cross-functional collaboration skills.

Reporting to the Senior Operations Manager, the Operations Manager thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product. You are very analytical, structured, and detail-oriented with a sharp focus on building scalable operations within complex cross-functional environments. In the Operations Manager role, you’ll work directly with Operations leadership and product partners on strategic identification and prioritization of opportunities that will ensure we achieve our aims of contact deflection, efficient processing and customer experience excellence. The Operations Team Works At The Intersection Of The Most Important Issues Facing The Global Operations & Service Team. The Operations Team Works Closely With Senior Leadership And Cross-functionally, Shaping And Driving Strategic, Operational, And Organizational Improvements Across The Team Such As Alignment to Global Service strategy and implementation of change, which embraces localisation Being the critical interface with R&D (product, engineering) to ensure tech approach to self-serve and post booking travel support experience Collaboration with front, mid, back office teams to drive the true TMC experience for customers Driving customer insights to deliver improvements in quality, learning and product roadmap Ownership of agent tooling to establish a world class consultant and customer experience Consultant and Agent advocate and champion What You’ll Do Being the critical interface for the support product feedback received by the operational and service teams, owning the process of triaging, impact assessment and prioritisation towards our R&D teams (product, engineering) Representing the Service team of consultants along with the Operational team of agents to support the product teams with regular Product improvement prioritization and working with the change management team to implement confirmed product roadmaps into operational success amongst our consultant population Using sound logic to select and prioritize service improvement opportunities based on issue volume, users impacted, revenue impact, and other relevant metrics Program as well as project management will form a key part of the role and this may include; supporting with the onboarding of acquisitions, managing new supply processes related to our inventory sources or working with third party support teams Acting as a trusted partner for the Service leadership team. Being successful in the role you manage, analyze, understand and deliver according to well defined objectives and executing according to a well defined plan. The role requires to be hyper focussed on delivering the key responsibilities, further developments are clearly planned and prioritized Build a long term process which includes project and task boards, monthly team meetings, quarterly prioritization with IT, Data, Security, Finance, CS, Product and Service Working with our Business Process Analysts you will manage processes, identifying measurable improvement opportunities as well as understanding the success of any new processes which have been operationalised Transforming our multi-system support tooling into a one view agent desktop (TX 2.0) and organizing high adoption and functionality of the tool What We’re Looking For 7+ Years in TMC/BT Operations Management role covering all supplier products i.e air, rail, car and hotel 5+ Years proven GDS experience to expert level IATA accreditation (WWAFT / VAII / BA2) Strong organizational skills to manage multiple concurrent projects with varied stakeholders Strong ability to clearly develop and document processes Ability to develop a strategy, communicate it clearly, and get buy-in and support to execute Excellent communication skills and strong emotional intelligence Ability to easily create and build relationships across varied teams, in varied locations and time zones, both internally and externally, whilst challenging the status quo Ability to strategize and execute on a global scale, whilst incorporating localised nuances Creative, solutions-driven person who acts independently whilst keeping your team(s) aligned Prioritization legend, understand when and how to say no, or later Knowledge of, and familiarity with, CRM applications (e.g. Salesforce, ZenDesk, etc) Customer-Centric: The customer is at the forefront of everything we do - you must live and breathe customer support and promote high customer engagement through all interactions Ability to work independently and effectively as part of a team Business analytics - Data driven with the ability to apply and use data analytics to gain deeper, real-time insights into performance and trends Results driven and proactive with ability to own and execute area of responsibility with excellence Technically proficient with travel systems and third party supplier platforms and tools Demonstrated ability to make effective use of available resources to complete tasks to agreed timelines Leading by example at all times Solid business acumen Show more Show less

We’re looking for a Staff Product Designer to join our growing team in India. Our ideal candidate has experience designing and enabling global teams to use design systems, including native components for mobile. This candidate also has product design experience and can generate impactful new ideas then bring them to life by using their deep design toolkit and influential storytelling. This role will start with a deep focus on accessibility and design system development, then extend to product design to support the India team’s product strategy. What You’ll Do Lead accessibility efforts by right-sizing and extending our design system, as well as designing new and retrofitting old components to meet accessibility standards. Document standards for accessible product design and enable global design, product, and engineering teams to meet those standards as part of standard practice. Present complex concepts in an easily digestible narrative to influence partners and stakeholders. Prototype complete experiences (going beyond screens) to make an improved product and service feel tangible. Advocate for the user by developing a deep understanding of the end-to-end experience. You’ll sweat the details so our travelers don’t have to. Contribute to more elegant, predictable experiences by defining and enhancing the components we use across our core mobile and web flows. Collaborate and design across team lines to help provide our customers with a seamless experience. Take your designs all the way to the finish line and into our customer’s hands. What We’re Looking For 7+ years of product design or design systems experience–mobile experience is a must. Demonstrated experience designing elegant web and mobile experiences from complex systems. A proven track record of driving and shipping quality and impactful work in a consumer, e-commerce, or B2C product. A strong portfolio of work that demonstrates strong strategic thinking as well as a deep commitment to details, excellence, and craft. A belief that fast cycles of soliciting feedback is the way to continually raise the quality of your work and that excellence is found in the details. You’re excited to drive impact by balancing short term wins with long-term holistic experiences. A working knowledge of design thinking and user-centric practices that you can wield to define an innovative vision that you temper with a practical understanding of the technological, business and user opportunities and constraints. A team oriented mindset. You believe that designers are facilitators and know the best work is done with a team of diverse perspectives. Strong communication skills. You know that behind every design decision is a story to be told. Yes, we use Slack, but we also Zoom often–including with our colleagues in San Francisco. Enthusiasm and a growth mindset! Our team is composed of smart, curious, fun individuals who dive headfirst into the problems at hand and share a genuine enthusiasm for building the next generation travel platform. An added background in travel–or a deep interest in travel–is a significant plus! Show more Show less

Navan is seeking a skilled NetSuite Developer to join our growing Business Systems team. In this role, you'll develop robust NetSuite solutions, streamline manual processes, and build critical integrations to support Navan's rapid global growth. The ideal candidate brings strong technical expertise in SuiteScript, SuiteFlow, and SuiteTalk integrations and thrives in a collaborative, fast-paced environment. What You’ll Do Design, code, and deploy custom NetSuite solutions using SuiteScript (1.0, 2.0, 2.1), SuiteFlow, and SuiteBuilder. Build and maintain reliable system integrations using SuiteTalk (SOAP/REST APIs), middleware, and RESTlets. Develop efficient data migration scripts and processes, validating accuracy and consistency. Manage and optimize existing customizations to enhance system performance. Partner with business to translate requirements into technical solutions. Create clear and concise technical documentation of all configurations, scripts, and processes. What We’re Looking For 3+ years of NetSuite Developer experience specializing in SuiteScript and integrations. Deep understanding of NetSuite architecture, customization capabilities, and data structures. Proven experience developing APIs and middleware integrations. Experience with SuiteCloud Development Framework (SDF) preferred. NetSuite Developer or SuiteFoundation certification is a strong plus. Excellent communication, analytical, and problem-solving abilities. Ability to work independently as well as collaboratively in a team-oriented environment. Show more Show less

Navan is seeking a highly skilled and experienced Workforce Management Real Time Analyst. The successful candidate will be responsible for monitoring real-time contact center activity, managing staffing levels, and making adjustments as needed to ensure optimal service levels. The ideal candidate should have a deep understanding of Genesys software and should be able to use them effectively to manage the workforce in real-time. What You’ll Do Monitor real-time contact center activity, such as contact volume, staffing levels, and service levels, to identify areas for improvement and make adjustments as needed. Manage staffing levels in real-time to ensure optimal service levels are maintained. Communicate with agents and managers to ensure adherence to schedules and to provide feedback as needed. Work closely with other departments to ensure seamless communication and coordination of real-time workforce management activities. Continuously evaluate and improve real-time workforce management processes to ensure optimal efficiency and effectiveness. What We’re Looking For At least 2 years of experience in real-time workforce management, preferably in the travel industry. Experience with Genesys software is a must. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Ability to work independently as well as in a team. Should be comfortable working one weekend day and early morning shift (03:30. 12:00 am IST) Show more Show less

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission! As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What You’ll Do Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What We’re Looking For 4+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT IATA accreditation (WWAFT/WAII/BA2) Customer Service experience within a contact center or customer facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. A skilled communicator with excellent verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up An interest in travel with a basic understanding of world geography Show more Show less

As a Commercial Account Manager, your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan. Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun. What You’ll Do Manage all post-sales activity for named customers through strong relationship-building, product knowledge, planning, and execution. Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs. Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan. Meet or exceed revenue goals. Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases. Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations. Collaborate cross functionally with team members to uncover and deliver against client needs. Deeply understand Navan’s product offerings and competitive positioning. Travel to customer sites as appropriate. Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client. Own client renewals, and upsells/cross-sells of adjacent products. What We’re Looking For 3+ years of experience in Account Management, Sales, or related customer-facing position within a corporate travel management company. (TMC+ SaaS experience will be a plus) Demonstrable track record of high performance and success. Strong communication and presentation skills. Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment. Data driven mindset with attention to detail. High energy, go-getter with fresh ideas who takes the initiative to get things done. Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers. Bachelor’s degree preferred or similar work experience.

Navan is seeking a Salesforce Developer to lead the architecture, development, and evolution of our Salesforce platform. This role is key to building scalable, maintainable solutions that support critical business functions across Sales, Marketing, Customer Success, and Finance. Success in this role requires not only deep technical expertise, but also strong business acumen, communication skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. What You’ll Do Design, develop, test, and deploy solutions using Apex Classes, Triggers, Lightning Web Components (LWC), Flows, and Visualforce. Maintain and enhance existing components with a focus on performance and usability. Write and maintain unit tests with high code coverage; follow test-driven development best practices. Understand and apply Salesforce governor limits and optimization techniques. Serve as the technical lead on Salesforce initiatives, translating business needs into scalable solutions. Own the full development lifecycle, including integration with third-party and internal systems (e.g., NetSuite, Marketo, Outreach, ZoomInfo, Salesforce CPQ, LeanData). Conduct regular code reviews, pull request approvals, and CI/CD pipeline management. Configure declarative Salesforce features: custom objects, validation rules, page layouts, Flows, etc. Understand and support basic Salesforce CPQ rules and configuration. Execute data migration, data loads, and data fixes as needed. Manage user access, roles, permission sets, and sharing rules according to best practices. Ensure data integrity, platform security, and system performance optimization across environments. Use version control systems like Git, with knowledge of branching strategies and deployment methodologies. Manage deployments using tools like Gearset, Copado, or similar CI/CD tools. Contribute to Agile sprints, participate in stand-ups, and support planning and delivery cycles using tools like Jira. Identify, debug, and resolve complex system issues in both sandbox and production environments. Leverage error logging and monitoring systems to support issue resolution. Collaborate cross-functionally with stakeholders across business and IT. Mentor junior developers and admins on best practices, development patterns, and platform strategy. Document system architecture, technical solutions, and business process flows. What We’re Looking For Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience. 5+ years of hands-on Salesforce development experience with: Apex, LWC, SOQL, and Salesforce APIs Salesforce Flows and Process Builder Experience with Salesforce CPQ and enterprise-scale Salesforce implementations. Strong understanding of Salesforce licensing models, limitations, and platform architecture. Proficient in version control (Git) and CI/CD practices, with tools like Gearset or Copado. Deep knowledge of Sales Cloud, Service Cloud, and Experience Cloud. Solid understanding of Salesforce security models, permission sets, and data access strategies. Comfortable working in Agile environments, with experience in sprint planning, backlog grooming, and delivering incrementally. Effective communicator across time zones and functions; able to translate technical ideas into business context.

As a Lead, you will bring your extensive Travel Industry background and valuable experience as a travel consultant to the forefront, empowering your team with your knowledge and expertise. Your profound understanding of the industry, key suppliers, and their products and services, as well as your comprehensive grasp of global geography and local market nuances, will be instrumental in driving exceptional travel experiences for our customers. This will be displayed by being the first line of support for your team. Support will vary from queries to keep travelers moving, assisting agents in keeping calm and in control, supporting or taking over to de-escalating situations. What You'll Do Provide real-time assistance and/or train Business Travel Agents who: Are experiencing difficulties and/or require additional support for customer interactions. Require extended platform permissions or role-based access in modifications to existing trips. Be the first point of contact in our escalation process (if an agent needs further assistance, be the one to troubleshoot and problem-solve). Escalate further if required. Handle escalated situations to resolution and promote customer satisfaction, strengthening their relationship with Navan. Promptly respond to customers with accurate travel and tech-related information while assisting them with various support requests such as (but not limited to) travel changes, software issues, etc. Troubleshoot & triage product bugs from both agents & customers. Team lead to identify if it’s a bug and needs to be escalated or if there is a workaround, and then submit TE Op/PF tickets. Support the resolution of PF tickets as needed. Support Travel Agents in applying best practices and standard operating procedures Support the manager with team tasks, i.e., coaching and developing agents. Communicating with context and honesty (both written & verbal) in alignment with company values with all internal stakeholders Follow company and customer travel and expense procedures and policies, along with global compliance procedures. Assist in coordinating Team meetings to ensure you stay informed about recent product launches, updates on general Navan business updates, supplier updates, and industry changes. Keep up to date with knowledge of the airline industry, GDS, and third-party technologies to set the standard for best-in-class travel support (add examples) Commitment to attendance and completion of all relevant assigned training Meet individual performance metrics and support the organization and company business objectives What We're Looking For Ideally, possess a minimum of seven years experience in Travel, with at least two years in a leadership role or similar. Proven experience in the Travel Industry and as a travel consultant. In-depth knowledge of industry practices, key suppliers, and their products and services. Demonstrate advanced proficiency in multiple Global Distribution Systems (GDS), enabling you to handle complex tasks efficiently and precisely. Strong grasp of global geography and local market nuances. Exceptional communication and interpersonal skills. Effective problem-solving skills and a customer-centric approach. Adaptability to a fast-paced, 24x7 customer service environment. Dedication to promoting a growth mindset and continuous improvement.

Navan is seeking a dynamic and experienced ThoughtSpot Senior Business Intelligence (BI) Engineer to spearhead some of our BI initiatives and optimize our ThoughtSpot platform. This hands-on role is key to harnessing data insights and driving strategic decisions company-wide. You will have the opportunity to shape the future of BI at Navan while collaborating with talented, like-minded data-driven individuals. Partner with us to transform complex data into actionable insights, implement cutting-edge BI tools, and directly impact Navan's strategic growth. If you're passionate about data and leading by doing, this role offers an exciting blend of challenges and rewards. What You'll Do Drive the implementation of initiatives as role-based access control (RBAC) and automate data sharing processes. Lead enhancements in documentation and training, integrating practical examples and demos. Lead automation initiatives for improved data management and trust. Collaborate cross-functionally to refine workflows and optimize operations. Manage the administration and optimization of the ThoughtSpot platform, ensuring high availability and performance. Manage platform upgrades, updates, and support tickets efficiently. Implement ThoughtSpot AI with datasets for enhanced Natural Language Search capabilities. Drive BI governance through access controls and change management practices. Maintain Atlan-ThoughtSpot integration for seamless data definition syncs. Update and improve Confluence documentation on best practices and BI processes. Train and empower users to build accurate, well-documented dashboards using certified data sources and best practices. Empower users to uphold data trust through creative training and resources that ensure accurate, transparent dashboard creation. Manage and maintain existing data certification process with a goal of continual improvements What We're Looking For: Bachelor's degree in Engineering, Information Systems, Data Science, or a related field. 5+ years of experience in business intelligence, data governance, or a related field. Excellent communication and stakeholder management skills. Strong proficiency with building and managing BI tooling (e.g. Tableau, Looker, etc). Strong SQL skills and understanding of data warehousing concepts. Proven track record in training and supporting end-users with BI platforms. Experience with automating data processes and implementing governance frameworks. Deep proficiency with ThoughtSpot strongly preferred. Familiarity with data platforms like Snowflake. Experience with integration tools like Atlan. Knowledge of scripting or programming for automation purposes.

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What You’ll Do Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What We’re Looking For 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT IATA accreditation (WWAFT/WAII/BA2) Customer Service experience within a contact center or customer facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. A skilled communicator with excellent verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up An interest in travel with a basic understanding of world geography

Navan is seeking a highly skilled Senior Full Stack Developer with experience in Call Center Application Software Systems (CCASS) to join our dynamic team. You will be responsible for developing and maintaining scalable software solutions that enhance our call center capabilities. As a Full Stack Developer, you will have a strong background in both front-end and back-end development, with a particular focus on Java and JavaScript technologies. What Youll Do: Design, develop, and implement software solutions that integrate with Genesys or other CCASS platforms. Write clean, maintainable, and efficient code across the full stack, from the user interface to server-side applications. Build and maintain databases, servers, and systems that support our call center operations. Collaborate with cross-functional teams to ensure seamless integration and implementation of software solutions. Participate in code reviews, unit testing, and other quality assurance practices. Stay current with the latest industry trends and technologies in call center software and full stack development. What Were Looking For: Proven experience as a Full Stack Developer or similar role, with a focus on Java and JavaScript. Should have 3-5 years of experience. Strong experience with front-end technologies, including HTML, CSS, and JavaScript, as well as frameworks like React or Angular. In-depth knowledge of Java for backend development, with experience in frameworks such as Spring or Hibernate. Experience with Genesys or other call center application software systems, with a solid understanding of call routing, IVR, and telephony integration. Familiarity with RESTful API design and development. Excellent problem-solving skills and the ability to work in a fast-paced environment. Strong communication and teamwork abilities. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.,

This is a full-time role based out of Gurugram office and reporting to the Sr. Accounting Manager. As part of your responsibilities, you will be required to pull daily cash activities from the company's global bank accounts. It will be crucial for you to prepare timely and accurate entries following internal policies and SOX framework. Daily reconciliation of cash accounts to ensure all transactions are posted before month-end closing is another key task. Collaboration with various teams within the organization to investigate and resolve cash reconciling items will be essential. You will also need to address unapplied cash activities through vendor/customer/supplier outreach and manage outstanding check reconciliation. Furthermore, you will play a role in implementing cash accounting processes to adapt to changing business requirements, with a focus on automation. Maintaining cash application policies and procedures to meet evolving business needs will also be part of your routine tasks. Additionally, you will assist in financial reviews, audits, and handle other ad hoc projects and financial reporting as assigned. The ideal candidate for this role should hold a Bachelor's degree or equivalent, with a preference for candidates with at least 1 year of cash posting and reconciliation experience. Experience in a global company with multiple operating entities and currency interactions is desirable. A working knowledge of the AP & AR cycles is required. Being highly organized with keen attention to detail, strong research, resolution skills, and the ability to work in a fast-paced environment are essential. Proficiency in NetSuite, MS Office, and GSuite is preferred. Please note that the working hours for this role are from 2-10 PM IST, with flexibility to extend as the Finance team is based out of Palo Alto, CA.,

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travellers focus on being there, not getting there and our Travel Experience team is central to this mission! This role is for the experienced travel agents with expertise in any of the mentioned foreign language: French/ German/ Italian As a member of our Travel Experience team, you will be responsible for directly supporting our users in their travel needs. While helping users you will have the opportunity to offer insights to product, design and engineering teams, directly having an impact in how we scale and improve our product offering. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveller - all while providing a market-leading positive experience! What You'll Do: Assist our travellers with best-in-class personalised support, adding value and solving problems with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations. Work to, thrive and achieve through KPI's that both relate to performance and behavior Contribute to you and your team's continual learning and upskilling, constantly improving your travel knowledge and platform knowledge so we set the standard for best-in-class travel agents Build internal relationships across global teams Feedback to our product and engineering team to be part of the solution in our product improvement As part of a 24/7 global support team, you may be required to work nights/weekends/holidays as needed What We're Looking For: Significant experience in a customer service role and find satisfaction in providing delight to those experiences Metrics driven as an indicator and motivator of success A skilled communicator, proficient in both verbal and written English language who enjoys creating personalized verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up Curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our unique travel customer service platform TravelXen Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization

At Navan, our mission is to power the in-person connections that move people, ideas, and businesses forward. We help our travelers focus on being there, not getting there, and our Travel Experience team is central to this mission! This role is for experienced travel agents with expertise in any of the mentioned foreign languages: French, German, or Italian. As a member of our Travel Experience team, you will be directly supporting our users in their travel needs. By assisting users, you will have the opportunity to provide insights to product, design, and engineering teams, directly impacting how we scale and enhance our product offering. As owners of customer satisfaction, your role involves solving issues, effective communication, and collaboration with internal teams to eliminate any barriers for the traveler while delivering a market-leading positive experience! You will: - Assist travelers with personalized support, resolving travel or tech-related issues, from standard platform queries to last-minute emergency situations. - Work towards and achieve KPIs related to performance and behavior. - Contribute to continuous learning and upskilling for yourself and your team, improving travel knowledge and platform expertise to set the standard for best-in-class travel agents. - Build internal relationships across global teams. - Provide feedback to the product and engineering team to contribute to product improvements. - Work as part of a 24/7 global support team, which may require non-traditional shifts such as nights, weekends, and holidays. We are looking for candidates with: - Significant experience in a customer service role and a passion for delivering delightful experiences. - Metrics-driven mindset as a measure and motivator of success. - Proficiency in verbal and written English communication, with a focus on creating personalized communication. - Team player who excels in collaboration, feedback exchange, and supporting others. - Curious thinker who enjoys learning and thrives in a dynamic environment. - Tech-savvy individual comfortable with tools like Gmail, Zendesk, Slack, Salesforce, and our unique travel customer service platform TravelXen. - Flexibility to work non-traditional shifts to support our growing organization.,