Travel Experience Consultant II - German/French/Italian

At Navan, our mission is to power the in-person connections that move people, ideas, and businesses forward. We help our travelers focus on being there, not getting there, and our Travel Experience team is central to this mission! This role is for experienced travel agents with expertise in any of the mentioned foreign languages: French, German, or Italian. As a member of our Travel Experience team, you will be directly supporting our users in their travel needs. By assisting users, you will have the opportunity to provide insights to product, design, and engineering teams, directly impacting how we scale and enhance our product offering. As owners of customer satisfaction, your role involves solving issues, effective communication, and collaboration with internal teams to eliminate any barriers for the traveler while delivering a market-leading positive experience! You will: - Assist travelers with personalized support, resolving travel or tech-related issues, from standard platform queries to last-minute emergency situations. - Work towards and achieve KPIs related to performance and behavior. - Contribute to continuous learning and upskilling for yourself and your team, improving travel knowledge and platform expertise to set the standard for best-in-class travel agents. - Build internal relationships across global teams. - Provide feedback to the product and engineering team to contribute to product improvements. - Work as part of a 24/7 global support team, which may require non-traditional shifts such as nights, weekends, and holidays. We are looking for candidates with: - Significant experience in a customer service role and a passion for delivering delightful experiences. - Metrics-driven mindset as a measure and motivator of success. - Proficiency in verbal and written English communication, with a focus on creating personalized communication. - Team player who excels in collaboration, feedback exchange, and supporting others. - Curious thinker who enjoys learning and thrives in a dynamic environment. - Tech-savvy individual comfortable with tools like Gmail, Zendesk, Slack, Salesforce, and our unique travel customer service platform TravelXen. - Flexibility to work non-traditional shifts to support our growing organization.,