Collections Specialist

Admission Support Executive

About the role:

💻 Job Type: Full-time, work from office

📍 Location: Noida

🖥 Experience Required: Fresher to 2 years of relevant experience

⌛ Hiring Timeline: Immediate

• Compensation: Up to INR 4,50,00 per annum plus incentives

At Suraasa, we are transforming the global teaching landscape by enabling teachers to upskill, grow, and find better career opportunities.

We are seeking a proactive and results-oriented Admission Support Executive, who will play a key role in managing and streamlining the fee collection process while maintaining positive relationships with customers.

The ideal candidate will be responsible for ensuring timely fee collection through effective follow ups and accurate record-keeping while maintaining positive relationships with customers. The role also involves coordinating with finance and sales teams to resolve discrepancies and support smooth admission operations.

Location: Noida (6 days, work from office)

Key Responsibilities

• Contact customers via phone, email, or in-person to follow up on overdue payments.

• Maintain accurate records of collection activities, payment plans, and customer communications.

• Resolve customer queries regarding invoices, dues, and payment schedules.

• Monitor and track outstanding accounts to ensure timely recovery of funds.

• Prepare and submit daily, weekly, and monthly collection reports to management.

• Collaborate with the finance and sales teams to reconcile accounts and resolve discrepancies.

• Escalate unresolved issues to the senior management or concerned department as required.

• Ensure compliance with company policies and applicable regulations related to collections.

Key Requirements

• Familiarity with Google Sheets and Microsoft Excel for maintaining records, reports, and tracking payments.

• Experience: Freshers to 3years of experience

• Basic understanding of accounting or finance principles is preferred.

• Strong communication and negotiation skills.

• Attention to detail and ability to maintain accurate records.

• Ability to work independently and manage multiple tasks efficiently.

• Previous experience in collections, finance, or customer service is an advantage.

Preferred Attributes:

• Organized, proactive, and result-oriented mindset.

• Comfortable working in a target-driven environment.

• Problem-solving skills with a focus on customer satisfaction.