Collections Specialist

Skills required:

• UK Collections experience, preferably in Motor Vehicle.
• Experience in credit control, arrears calling or default management in the finance industry.
• Strong written and verbal communication skills. Attention to detail . Familiarity with forbearance, arrears management, and litigation processes.
• Strong grasp of FCA regulations, Consumer Credit Act, and GDPR
• Strong understanding of FCA regulations, insolvency procedures, and customer vulnerability protocols.
• Excellent communication, analytical, and problem-solving skills.
• Asset & Agreement Management. Financial Adjustments (Credit amendments, fee reversals, forbearance etc

Responsibility:

• Identifying, managing and supervising risk within defined risk appetite metrics and risk frameworks.
• Working with customers to identify and arrange suitable and sustainable payment plans which match their current financial circumstances.
• Negotiating the repayment of outstanding arrears by our customers including alternative options of resolution as appropriate.
• Completing Income & Expenditure with customers to assess affordability and agree a resolution to which ensures we are treating customers fairly.
• Identifying a variety of customer types making key decisions on how to proceed ensuring our customer is at the heart of what we do.
• Acting with due care where a customer is identified as being vulnerable, and ensuring forbearance is applied as appropriate.
• Treat customers fairly and deliver fair customer outcomes in all of our day-to-day processes. Working within a team environment, building relationships and rapport with both colleagues and customers. Continue to develop self and role by studying relevant training materials and product information and continually develop and improve product knowledge.