Collections Specialist

Ready to take the next step in your career? Send your resume to

✉️ shine.albert@hcltech.com

Join HCL Technologies – OTC Collections Specialist (Onsite, Chennai)

OTC Collections Specialists

Role Snapshot

• Position

  : OTC Collections Specialist

• Location

  : Onsite – Chennai

• Shift

  : IST

  6–7 PM to 4–5 AM

• Experience

  :

  2–3 years in OTC Collections

• Notice Period

  : Immediate Joiners or up to 30 days

What You’ll Be Doing

• Own and manage customer portfolios to ensure timely collections
• Analyze aging reports and focus on high-risk accounts
• Resolve disputes by collaborating with cross-functional teams
• Negotiate payment plans and monitor credit limits
• Create and present weekly performance dashboards
• Lead escalations and drive root cause analysis
• Reduce DSO and bad debt through proactive strategies
• Mentor junior analysts and support system/process enhancements
• Provide insights for audits and leadership reviews

What We’re Looking For

Must-Have Skills

• Strong analytical and problem-solving mindset
• Excellent negotiation and stakeholder management abilities

Nice-to-Have Skills

• Experience with escalations and external collection agencies
• Ability to drive automation and process improvements

Why Join HCL?

• Work with a global leader in technology and innovation
• Be part of a collaborative and growth-focused environment
• Make a measurable impact in a high-visibility role