Collection Manager

Kusum Enterprise is a trusted and result-oriented debt recovery and collection agency committed to helping financial institutions, telecom operators, utility companies, and private businesses recover overdue receivables efficiently, ethically, and in full legal compliance. We specialize in soft recovery, hard collection, skip tracing, and legal escalations while maintaining client reputation and customer sensitivity. With a robust team of experienced professionals, state-of-the-art tracking systems, and legal expertise, we streamline the recovery and collection process to minimize losses and improve cash flow for our clients. The Collection Manager oversees the collection team, ensuring timely recovery of overdue payments while maintaining legal and ethical standards. The role includes monitoring field and telecalling operations, setting targets, mentoring staff, analyzing reports, and implementing effective recovery strategies. Key Responsibilities: Supervise and coordinate the activities of field executives, telecallers, and recovery agents. Set daily, weekly, and monthly collection targets and monitor team performance. Review collection reports and implement strategies to improve recovery rates. Provide coaching, training, and guidance to collection staff on negotiation and compliance. Resolve escalated client/customer issues and handle complex recovery cases. Ensure compliance with RBI, DRA, and legal guidelines during all collection activities. Collaborate with the operations and legal teams to manage high-risk accounts. Maintain documentation and reports of recovery efforts for management review. Required Skills & Qualifications: Graduate / Postgraduate in any discipline; finance or business management preferred. DRA Certified will be added advantage. Proven experience in debt collection, recovery, or sales supervision. Strong leadership, negotiation, and communication skills. Ability to motivate and manage a team effectively. Knowledge of collection software/CRM tools is an advantage. Key Attributes: Result-oriented and strategic thinker. High integrity and professionalism. Strong analytical and problem-solving skills. Ability to work under pressure and meet deadlines.