Field Supervisor (Upper & Lower Assam)

Kusum Enterprise is a established recovery and collection agency offering specialized solutions for Banks, NBFC, and fintech companies. We are dedicated to helping institutions recover overdue accounts ethically, efficiently and legally with a strong focus on professionalism and regulatory compliance. Headquartered in Guwahati ,Assam, we are looking Field Supervisor in Upper and Lower Assam. Job Responsibilities : Primary Job Responsibilities Field Visits Visit clients/customers at their home or business locations to recover overdue payments. Plan daily routes efficiently for maximum collection coverage. Debt Recovery Negotiate repayment plans or settlements based on company policy and customer ability. Collect payments directly (cash, cheque, or digital) and provide receipts. Customer Interaction Communicate politely yet firmly with defaulters to explain the consequences of non-payment. Maintain professionalism even in hostile or stressful situations. Documentation and Reporting Maintain accurate records of visits, customer interactions, and payment collections. Submit daily, weekly, or monthly collection reports to supervisors or head office. Verification and Investigation Verify customer addresses and identities when needed. Target Achievement Meet or exceed assigned collection targets within stipulated timelines. Work under pressure to recover high volumes of overdue accounts. Compliance Adhere to company policies, industry regulations, and ethical standards during collections. Avoid harassment, threats, or any illegal methods of recovery. 🔹 Preferred Skills and Qualifications Good communication and negotiation skills. Ability to work independently and manage time effectively. Basic knowledge of financial and legal recovery procedures. Familiarity with local areas and customer behavior. High integrity and a trustworthy nature. Two-wheeler license (for mobility in the field).