Telecaller Outbound

Kusum Enterprise is a leading debt recovery and collection agency headquartered in Guwahati, Assam. We provide services to different Banks, NBFC and Fintech companies. Our qualified team of expertee provides the most complete and professional 3rd party debt collection services, bad debt collection services, and debt recovery services to our clients based on their specific demands. We require Telecallers – Debt Collections with good communication skills and be a part of team.   1.     Contacting debtors: Making outbound calls to individuals or businesses with outstanding payments.  2.     Negotiating payment plans: Working with debtors to establish feasible repayment schedules.  3.     Maintaining records: Accurately documenting all collection efforts, including calls, agreements, and customer information.  4.     Following up: Ensuring timely payments by following up with debtors on agreed-upon arrangements.  5.     Resolving disputes: Addressing customer objections and providing solutions to resolve outstanding debts.  6.     Adhering to regulations: Ensuring all collection activities comply with relevant laws and company policies.  7.     Meeting targets: Achieving individual or team collection goals.  8.     Escalating issues: Identifying and referring complex cases to senior supervisor and managers.  9.     Providing customer service: Maintaining a professional and helpful demeanor while interacting with customers.  10. Updating systems: Accurately recording payment information and other relevant details in the collection management system.    Eligibility Requirement   1.     Communication Skills: Excellent verbal communication, active listening, and persuasive abilities are crucial.  2.     Customer Service Skills: The ability to handle customer interactions with professionalism and empathy.  3.     Problem-Solving Skills: The capacity to address customer concerns and negotiate solutions.  4.     Persistence and Tenacity: The ability to follow up with customers and manage challenging situations.  5.     Computer Skills: Basic computer skills and the ability to use relevant software and systems.  6.    Knowledge of Banking/Financial Products: Understanding of banking products, services, and related regulations (depending on the specific role). Interested candidates can share the resume at kbassociates.hr@gmail.com