Co-Founder

Location:

Reporting To:

Industry:

Organization Type:

Role Overview

Chief Operating Officer (COO)

day-to-day business performance

ethical, process-driven, and scalable automotive aftersales operations

Key Responsibilities

1. Operational Leadership

• Own and manage end-to-end daily operations across workshops, service centers, and backend functions
• Ensure seamless execution of service workflows, SOPs, and delivery timelines
• Monitor and improve key operational metrics such as productivity, turnaround time, rework rate, and customer satisfaction
• Establish operational discipline and consistency across all units and vendors

2. Process & SOP Governance

• Design, implement, and continuously refine SOPs for:
• Service operations
• Quality control and final inspection
• Customer communication and approvals
• Inventory and procurement
• Build systems that reduce dependency on individuals
• Ensure compliance with internal policies, safety norms, and ethical standards

3. People & Culture Management

• Lead all operational teams including Floor Managers, Service Advisors, Technicians, and Admin staff
• Define clear roles, KRAs, performance benchmarks, and accountability structures
• Oversee recruitment, training, onboarding, and performance management
• Build a culture focused on ownership, integrity, and continuous improvement

4. Quality Control & Customer Experience

• Own service quality standards and customer satisfaction outcomes
• Minimize complaints, repeat issues, and escalations
• Ensure transparent, professional, and trust-driven customer communication
• Uphold brand promise through consistent service excellence

5. Financial & Unit Economics Oversight

• Manage operational costs and improve unit-level profitability
• Track margins per job, per workshop, and per service category
• Coordinate with finance on budgets, cash flow discipline, and cost optimization
• Maintain effective inventory planning and vendor payment cycles

6. Vendor & Partner Management

• Manage outsourcing partners, suppliers, and service vendors
• Ensure SLA compliance, quality benchmarks, and cost discipline
• Build reliable, long-term vendor relationships aligned with company values

7. Scalability & Expansion Readiness

• Prepare operations for multi-location expansion and replication
• Standardize systems for future franchise or network models
• Support pilot projects, new launches, and geographic expansion initiatives

8. Strategic Execution & Founder Support

• Act as the Founder’s execution partner
• Translate strategic goals into clear action plans with ownership and timelines
• Provide ground-level operational insights for leadership decision-making

Preferred Background

• Mindset and mission alignment matter more than years of experience

• Candidates with

  3–4 years of hands-on experience

  in:
• Automotive aftersales operations
• Workshop or service center management
• Process, quality, and team handling
• are encouraged to apply

  if they demonstrate strong ownership and ambition

• A deep desire to contribute to

  reforming the Indian automotive aftersales industry

• Startup mindset with comfort in hands-on execution, ambiguity, and responsibility
• Strong ethical compass and long-term thinking orientation

Compensation Structure

• Fixed compensation will be

  at a survival-level salary

  , sufficient to meet essential needs

• Primary wealth creation opportunity will be through equity participation

• This role is designed for individuals who believe in

  long-term value creation over short-term salary optimization

• Equity upside is directly linked to business growth and execution outcomes

Who This Role Is For

• Leaders who seek

  impact, ownership, and legacy

• Professionals motivated by building systems, teams, and institutions
• Individuals committed to ethical growth and industry-level change

Who This Role Is Not For

• Candidates seeking high fixed compensation in the short term
• Individuals uncomfortable with startup risk, ambiguity, or accountability

Success Metrics

• Operational efficiency and service quality
• Cost control and unit-level profitability
• Team productivity, stability, and engagement
• SOP compliance and scalability readiness

Closing Note

new standard for automotive aftersales in India

• For the right individual, it is not just a position — it is a

  long-term leadership journey with meaningful equity ownership

  .