Job
Description
This role is for one of the Weekday's clients Min Experience: 2 years Location: Rajkot JobType: full-time As a Cluster Recovery Manager, you will oversee a team of field recovery executives, coordinate with legal and collection agencies, and develop effective recovery strategies tailored to high-risk and non-performing assets in the home loan segment. This role demands strong analytical skills, hands-on experience in loan recovery, and the ability to manage stakeholders across locations and functions. Requirements Key Responsibilities: Recovery & Collection Strategy: Design and implement robust recovery strategies to minimize delinquency and maximize recoveries in the home loan portfolio across the assigned cluster. Team Management: Manage, mentor, and monitor the performance of recovery officers and field executives; ensure productivity targets are met for each branch under the cluster. Delinquency Control: Drive efforts to reduce NPAs and overdue accounts by conducting root cause analysis, borrower profiling, and deploying segment-specific collection approaches. Portfolio Monitoring: Regularly review overdue accounts, generate recovery dashboards, and report key metrics to the regional recovery head or zonal office. Customer Engagement: Interact directly with defaulting borrowers for resolution, including negotiation, settlement, or restructuring based on internal guidelines. Legal Coordination: Work closely with the legal team to initiate or follow up on legal actions such as SARFAESI, arbitration, or court proceedings for chronic defaulters. Agency & Vendor Management: Liaise with third-party collection agencies, recovery vendors, and legal counsel to ensure timely and ethical recovery practices. Compliance & Documentation: Ensure that all recovery processes are conducted in compliance with RBI guidelines, internal SOPs, and fair practices code. Key Skills & Requirements: Experience: 2-6 years of hands-on experience in collections or recovery, preferably in the home loan or secured loan segment. Educational Qualification: Graduate or Postgraduate in any discipline. Candidates with degrees in finance or business will be preferred. Domain Knowledge: Deep understanding of the home loan recovery process, NPAs, SARFAESI, collection cycles, and field recovery operations. Analytical Thinking: Ability to analyze default trends, assess recovery risks, and suggest data-backed recovery plans. Interpersonal Skills: Strong communication, negotiation, and stakeholder management skills, especially while dealing with borrowers, agencies, and legal teams. Mobility: Willingness to travel frequently within the cluster to manage ground-level recovery operations. Show more Show less
