Cluster Manager

1. Store Operations & Performance

• Oversee day-to-day operations of multiple retail stores in the assigned area.

• Monitor and drive store sales, profitability, and customer service standards.

• Ensure adherence to company policies, SOPs, and compliance requirements.

2. People Management

• Lead, mentor, and motivate Store Managers and their teams to achieve KPIs.

• Conduct regular store visits, performance reviews, and training sessions.

• Ensure effective workforce planning and team productivity.

3. Sales & Business Development

• Develop and execute strategies to achieve sales targets and expand market presence.

• Analyze sales reports, identify trends, and implement corrective action plans.

• Collaborate with marketing teams for local promotions and customer engagement activities.

4. Inventory & Merchandising

• Oversee inventory management, stock replenishment, and loss prevention measures.

• Ensure proper visual merchandising and store presentation in line with brand standards.

5. Customer Experience

• Foster a culture of customer-first service across all stores.

• Resolve escalated customer complaints and feedback promptly.

6. Reporting & Analysis

• Prepare and present area performance reports to senior management.

• Track competitor activities and share insights for strategic decision-making.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Retail Management, or a related field (MBA preferred).

• 5–8 years of experience in retail operations, with at least 2–3 years in a multi-store management role.

• Strong leadership, team management, and interpersonal skills.

• Proven track record of achieving sales targets and operational efficiency.

• Excellent analytical and problem-solving abilities.

• Flexibility to travel frequently within the assigned region.