Engineer, Chennai
We are seeking a skilled and proactive GCP Engineer to provide Level 2 and Level 3 support for our cloud infrastructure on Google Cloud Platform. In this role, you will act as a subject matter expert, handling escalated technical issues, improving system reliability, and assisting with the implementation and maintenance of GCP-based solutions.You’ll work closely with DevOps, development, and security teams to ensure performance, availability, scalability, and cloud environment security.
Responsibilities:
Level 2 Support:
- Troubleshoot and resolve moderately complex incidents and service requests related to GCP services (Compute Engine, Cloud Storage, VPC, IAM, GKE, etc.)
- Monitor cloud infrastructure using tools like Stackdriver, Cloud Monitoring, or third-party solutions (e.g., Datadog, Prometheus)
- Handle routine configuration, patching, and automation tasks using Infrastructure as Code (Terraform, Deployment Manager, etc.)
- Maintain cloud operational documentation and knowledge base articles
- Escalate unresolved issues to Level 3 or engineering teams with detailed diagnostics
Level 3 Support:
- Act as an escalation point for critical, high-impact incidents involving cloud infrastructure, networking, and services
- Perform deep-dive analysis and root cause investigations of outages or performance issues
- Collaborate with engineering teams to implement permanent fixes and architectural improvements
- Optimize resource usage and costs via recommendations and implementation of automation/scheduling strategies
- Contribute to security, compliance, and access control reviews and remediations
Qualifications
- 3+ years of hands-on experience managing infrastructure in Google Cloud Platform
- Proficient in core GCP services: Compute Engine, Cloud Functions, Cloud Run, GKE, VPC, IAM, Cloud SQL, BigQuery, etc
- Experience with scripting (Python, Bash) and automation tools (Terraform, Ansible, etc.)
- Strong understanding of networking concepts (firewalls, load balancers, VPNs, DNS)
- Familiarity with CI/CD pipelines and DevOps workflows
- Excellent troubleshooting, analytical, and communication skills
Preferred Qualifications:
- GCP Professional Cloud Architect or GCP DevOps Engineer certification
- Experience supporting 24x7 production environments and participating in on-call rotations
- Knowledge of Kubernetes, Istio, or service mesh frameworks
- Exposure to hybrid or multi-cloud environments
- Exposure to GCP Organizational Policies
Soft Skills:
- Strong ownership mindset with attention to detail
- Ability to work independently and collaboratively under pressure
- Comfortable working in a fast-paced, agile environment
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
