Client Support Coordinator

Client Support Associate / Client Experience Coordinator

Overview:

1 year of experience

Key Responsibilities:

1. RSVP Coordination

• Make outgoing RSVP calls for events and update responses accurately.
• Maintain structured trackers and provide timely updates to the internal team.
  

2. Client Feedback & NPS Calls

• Connect with clients post-event to collect feedback and category-level ratings.
• Document insights clearly for internal performance review and reporting.
  

3. Escalation Calling Support

• Assist with initial-level escalation calls
• Gather issue details, ensure calm communication and route concerns to the appropriate internal team.
  

4. Communication & Documentation

• Maintain updated call logs and reports.
• Share daily/weekly summaries of activities.
• Follow communication guidelines and ensure consistency in tone and messaging.
  

5. Coordination Responsibilities

• Work closely with internal teams to relay client feedback and follow-ups.
• Ensure high responsiveness and professional client interaction at all times.
  

Required Skills & Experience:

• 01 year experience

  in customer support, telecalling, client servicing and or coordination roles.
• Strong verbal communication skills (English & Hindi; regional languages preferred).
• Ability to manage high-volume calling with professionalism.
• Good documentation and follow-up skills.
• Calm, patient and solution-oriented approach.
• Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call logging.
  

Work Schedule:

• 6 days/week