Client Servicing Manager

Job Title: Client Servicing Manager

Location

Experience

Type

Department

About Us – Mad Men Marketing

Mad Men Marketing

Role Overview

Client Servicing Manager/Account Manager

Key Responsibilities

🔹 Client Relationship Management

• Act as the primary liaison for key clients, nurturing strong and lasting partnerships.
• Gain a thorough understanding of each client’s business goals, target audience, and market positioning.
• Maintain high levels of client satisfaction through clear communication, transparency, and timely delivery.

🔹 Campaign Planning & Execution

• Lead the full lifecycle of campaigns—from brief to brainstorm, from strategy to reporting.
• Work cross-functionally with internal teams (creative, content, influencer, media, performance) to drive execution.
• Ensure project timelines, budgets, and quality standards are met without compromise.

🔹 Strategic Consulting & Brand Stewardship

• Deliver strategic guidance backed by industry trends and insights to help clients meet their marketing objectives.
• Ensure all campaigns are on-brand and aligned with the client’s voice, positioning, and market narrative.
• Recommend new formats, channels, or content opportunities based on platform innovation and market shifts.

🔹 Performance Monitoring & Reporting

• Monitor campaign KPIs and performance metrics using tools like Google Analytics, Meta Suite, and internal dashboards.
• Analyze results to deliver actionable insights and clear next steps to improve campaign outcomes.
• Lead client reporting meetings and present performance reviews, learnings, and forward-looking strategies.

🔹 Revenue Growth & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts—introducing new services or retainer scopes.
• Collaborate with the new business team to pitch ideas and renew or expand contracts.
• Play a key role in driving account revenue and contributing to overall agency growth.

🔹 Team Collaboration & Leadership

• Be the internal voice of the client—aligning teams and managing expectations across departments.
• Mentor junior account executives or interns, sharing best practices and leadership guidance.
• Drive internal brainstorming sessions to enhance campaign quality and originality.

🔹 Crisis Management & Problem Solving

• Tackle challenges head-on—whether it’s a tight deadline, a shifting brief, or a difficult client conversation.
• Maintain professionalism under pressure, offering quick solutions and managing escalation efficiently.
• Stay adaptable and proactive in a dynamic, fast-paced environment.

Key Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Minimum 2+ years of account management experience in a digital/creative agency.
• Proven ability to manage high-stakes clients and complex campaigns.
• Solid understanding of digital marketing, content creation, performance media, and influencer strategy.
• Strong verbal and written communication skills with client-facing polish.
• Proficiency in tools like Google Workspace, MS Office, Meta Ads Manager, Google Analytics, and project trackers.
• Ability to handle multiple projects, teams, and deadlines simultaneously with composure and clarity.