What you will do? Understand the project scope for QA, clarify the requirements prior to execution and deliver to execution plans.Develop and execute QA plans to meet the business objectives; adopt best practices and track KPIs/SLAs.Responsible for setting processes, documentation (Checklist) and quality assurance standards.Log defects against brand guidelines, themes, technical specifications, functionality verification with details, perform validation upon bug fix and track the defects towards closure.Communicate with the team and collaborate with other stakeholders on project requirements, deliverables, and challenges.Ensure compliance to defect tracking and management processes.Ensure trainings (technical and non-technical) are taken up and completed on time as per the timelines to meet business requirements.Must be able to prioritize tasks and ensure that schedules are adhered to with high quality assets being delivered.Must be a self-starter requiring minimal supervision for day-to day task management and project delivery. What will you need? Candidates should have worked in complex, agile production environments.Experience in QA & application testing, regression and user-acceptance testing.Should have good exposure working on digital assets like websites, videos, emailers (responsive), interactive detail aid.Good knowledge in implementing test scenarios and test processes.Experience in defect logging and management tools like JIRA and testing methodologies.Should have good understanding of the review process, and check-list creation.Good knowledge on VEEVA CRM digital products like edetail/idetail, is desirableExperience with Web Accessibility standards, is desirableExperience in Cross browser testing, multi-OS, multi-device testingExperience with using plug-ins to minimize defects across digital assetsHigh attention to details and a zero-defect mindsetMust work with Team to build & implement an improvement mechanism to reduce defects – internal and externalQA must have a good understanding of the business requirement and how it fits into the overall project.Production planning and team scheduling and Functional RequirementsChecklists & Documentation and UI & Compatibility TestingFunctional, Performance and UAT Testing and Quality Lifecycle managementGood communication skills and able to coordinate with onsite/cross functional team.Hands-on experience in testing for print, web and mobile (responsive design) delivering high quality assurance.Experience on Litmus, Email on Acid, Pre-flight and BrowserStack Perks and benefits Insurance BenefitsCab FacilityGlobal Footprint

Must-Have: Lead and manage multiple content delivery projects simultaneously, from initiation to closure, ensuring adherence to timelines and quality standards. Serve as the primary point of contact for the pharmaceutical client, building strong relationships and ensuring their needs and expectations are met or exceeded. Possess a strong understanding of content delivery processes across various channels (Email, Web, Print, Video), including content creation. Manage and mentor a team of content specialists, providing guidance, support, and performance feedback to ensure optimal team performance and professional development. Ensure all content delivery activities comply with relevant pharmaceutical regulations (e.g., FDA guidelines, GDPR) and client-specific policies. Effectively manage expectations and communication with internal and external stakeholders, ensuring alignment and collaboration throughout the project lifecycle. Good-to-Have: Prior experience working in the pharmaceutical industry or a related field, with a strong understanding of pharmaceutical marketing and communication strategies. Knowledge of digital marketing principles and best practices, including SEO, email marketing, and social media marketing. Experience working with content management systems (e.g., Adobe Experience Manager, Sitecore) to manage and deliver content. Understanding of content strategy principles and how to align content delivery with overall marketing objectives. Ability to analyze content performance data and generate reports to track key metrics and identify areas for improvement. Identify and implement process improvements to enhance efficiency, quality, and client satisfaction. Show more Show less

What will you do? Apply marketing principles and campaign strategies to manage audience segmentation. Collaborate with marketing teams to understand campaign objectives and translate these into audience segments. Communicate effectively with both technical and non-technical stakeholders. Adhere to industry standards for data handling, including PII data storage, transfer, and disposal procedures. Utilize AEP for segment creation, PII data handling compliance, and data governance or use Adobe Campaign Classic for audience segmentation, audience enrichment, and data handling processes. What will you need? Must Have Skills Proficiency in marketing principles and campaign strategies. Ability to collaborate and communicate effectively with diverse stakeholders. Familiarity with PII data storage, transfer, and disposal procedures. Experience in and working knowledge of either AEP (with skills in segment creation, PII data handling compliance, and data governance) or Adobe Campaign Classic (with skills in audience segmentation, audience enrichment, and data handling). Good to have Skills Experience with Lead nurture workstreams. Experience with data modelling and creation of audience cohorts to optimize reach. Experience with importing audiences or connecting to external systems through APIs (such as Postman). Working knowledge of JavaScript. Experience in Adobe Journey Optimizer, including use of journeys v/s campaigns, journey orchestration, defining triggers and actions, and working with Custom actions. Show more Show less

Role Overview You’ll be the go-to expert who understands “what journeys drive which outcomes” and “how they map to platform capabilities.” You’ll partner with onshore marketers, our Analytics lead, SMEs and execution teams to boost adoption of already defined global omnichannel journeys—and ensure every recommended journey is technically feasible and optimized on marketing automation platforms like salesforce or adobe marketing cloud. Key Responsibilities Journey-to-Platform Translation Take global journey templates and map them to platform features (e.g. Engagement Studio, Journey Builder, Adobe Real Time CDP). Validate feasibility of proposed channel mixes (SMS, email, push, social) with technical SMEs—and iterate design to align with platform constraints. Identify opportunities for new journeys that can solve existing business pain points Validate level of personalization that can be delivered by analyzing existing data sets available and platform readiness Domain-Led Campaign Design Define local variants of global journeys for specific objectives (acquisition, retention, re-engagement). Own the “why” behind each journey: align marketing KPI targets (open‐to‐click, conversion, LTV uplift) to journey steps. Data-Driven Insights & Recommendations Leverage Power BI and Azure Data Lake to pull campaign performance data, identify under-used journeys, and uncover drop-off points. Present “what’s working, what’s not” to onshore teams in clear, actionable terms. Market Education & Enablement Run bi-weekly calls with local marketers to showcase use-cases and performance wins. Develop playbooks, one-pagers and decision trees that guide marketers to the right journey template. Cross-Functional Collaboration Serve as the bridge between onshore planning, your offshore execution leads and the technical SMEs to accelerate time-to-market. Feed back pain-points and feature gaps to global COEs to evolve the journey library. Must-Have Experience & Skills 7+ years in campaign strategy, CRM/marketing-ops or a similar domain-heavy role at manager level. Hands-on with at least one major marketing automation platform (Salesforce MC, Adobe Campaign, Marketo), with proven ability to map business needs to platform features. Strong understanding of omnichannel customer journeys —familiarity with journey templates, channel orchestration, and journey optimization best practices. Comfortable querying data (SQL or similar) in Azure Data Lake and visualizing in Power BI. Excellent facilitation & storytelling skills—able to educate non-technical stakeholders. Detail-oriented: able to document mappings, solution designs and decision logs. Nice-to-Have Prior experience in change management or market-level adoption programs. Exposure to API-based integrations or proof-of-concept builds. Familiarity with DevOps principles (version control, automated testing) in a campaign-build context. Success Metrics Journey Adoption: Increase in active markets using ≥5 of the 17 journey types (vs current 2–3). Performance Lift: ≥10% improvement in key campaign KPIs (open rates, click-to-conversion). Time-to-Live: Reduction in average time from brief to live campaign for new journeys by ≥25%. Stakeholder Satisfaction: ≥4.5/5 average in quarterly feedback from onshore marketers on clarity, feasibility, and impact of recommendations. Show more Show less

Role Overview : You would be responsible for creating visually appealing designs, including illustrations, logos, and layouts, while ensuring brand consistency. Must be proficient in InDesign and skilled in preparing print-ready files, color matching, and page imposition. Experience in the pharma industry is a plus. What you will do : • Study design briefs and determine requirements. • Schedule projects and define budget constraints. • Conceptualize visuals based on requirements. • Prepare rough drafts and present ideas. • Develop illustrations, logos and other designs using software or by hand. • Use the appropriate colors and layouts for each graphic. • Work with copywriters and creative director to produce final design. • Test graphics across various media • Amend designs after feedback. • Ensure final graphics and layouts are visually appealing and on-brand. • Responsible to create the mechanical ready for print. • Check the colours to match with the Brand guide. • Align elements, apply the die cut and make the page imposition, etc. What you will need : Knowledge of brand guidelines InDesign, Illustrator, Photoshop Show more Show less

Role and responsibility : Understanding of Website structures, web layouts, template design, etc. Understanding client ‘s guidelines and standards for websites. Knowledge of HTML5, CSS3 and JavaScript. Content updates on new pages and existing pages by adding/removing/changing components in a CMS. Authoring content within Adobe Experience Manager (AEM), including web pages, digital assets, and forms. Responsible for ensuring that content meets quality standards before it is published. This may involve reviewing content for accuracy, consistency, and completeness. Responsible for adhering to content governance policies, including version. Must ensure that content is properly managed throughout its lifecycle, from authoring to go live. Able to collaborate with cross-functional teams, including developers, and marketers, to ensure alignment and integration of content within AEM. AEM Publisher may be responsible for providing technical support to content authors, including troubleshooting issues with the AEM platform, and resolving content-related issues. Good understanding on Content Management System (CMS platforms), its components, advantages What you will need : •HTML5, CSS3 and JavaScript. •3+ years of AEM experience. •Should have good verbal and written communication skills. Show more Show less

We are seeking a highly skilled and experienced Video & Design Lead to oversee the end-to-end operations of our in-house creative studio, which delivers digital content Video & Design across multiple platforms. This role requires deep expertise in the Adobe Creative Suite (especially Premiere Pro, Photoshop, Illustrator, After Effects ) and proven experience in managing multidisciplinary creative teams. You will be responsible for conceptualizing, managing, and delivering high-quality creative outputs—ranging from printed marketing collaterals to digital videos—while aligning with the brand’s voice, industry standards, and business goals. What you will be responsible for : Develop creative concepts and design solutions that align with brand guidelines and marketing objectives. Translate marketing briefs and strategic direction into visually compelling designs. Generate fresh ideas and innovative approaches to design challenges, building upon existing concepts and brand elements. Create mood boards, storyboards, and visual prototypes to communicate design ideas effectively. Maintain a strong understanding of brand identity and best practices. Design and produce high-quality visual assets for various platforms, including: Digital advertising (banner ads, social media ads, email marketing templates) Video content (graphics, animations, title sequences) Social media (posts, stories, profile designs) Website (landing pages, website graphics, UI elements) Create wireframes and prototypes for web and mobile applications. Ensure all designs are consistent with brand guidelines and meet technical specifications. Manage multiple projects simultaneously, adhering to deadlines and brand guidelines. Collaborate with other designers, marketers, developers, and stakeholders to ensure seamless execution of projects. Maintain and evolve brand guidelines to ensure consistency across all visual communications. Prioritize tasks effectively and manage workload to meet deadlines. Be receptive to feedback and willing to iterate on designs based on input. What skills you should have : Conceptual Thinking: Able to create original ideas and build upon previous concepts to develop innovative design solutions. Technical Proficiency: Mastery of design tools and software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Figma, and wireframing tools. Platform Expertise: Experience designing for digital, video, social media, and web platforms. Web & Mobile Design: Proficiency in web and mobile design principles, including UI/UX best practices. Software Proficiency: Expert level proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Figma, and wireframing tools. Eye for Detail: Possesses a keen eye for detail and a commitment to producing high-quality, error-free work. Show more Show less

Must have Skills : Proven experience as a video editor, with a strong portfolio demonstrating a range of work. Proficiency in video editing software such as Adobe Premiere Pro, Adobe After Effect etc Experience with motion graphics, visual effects, and animation. Excellent knowledge on Colour Grading/ Colour Theory, Audio Mixing. Awareness of Brand Guidelines. Excellent communication skills and ability to work collaboratively with a team Strong attention to detail and ability to work well under pressure. Good to have skills : Runway ML, SORA by Open AI (or any other AI Tool). Descript (Auto Subtitles and Voice Overs). Story Boarding for Video Projects. Bachelor's degree in film, media, or related field preferred. Show more Show less

What You Will Do Lead, mentor, and manage a team of web/landing page and ad banner developers, ensuring high performance and quality. Handle escalations related to project delivery, technical challenges, providing timely resolutions and maintaining workflow continuity. Serve as the primary point of contact for clients regarding web/banner projects, managing expectations, gathering requirements, and presenting creative solutions. Oversee the end-to-end process of designing, developing, and animating static and interactive HTML5 ad banners for web and mobile platforms, including websites built in Adobe Experience Manager (AEM) . Collaborate cross-functionally with designers, marketing teams, and account managers to translate campaign concepts into effective and innovative web pages and banner ads. Ensure all deliverables meet technical specifications and maintain high standards of quality. Drive optimization efforts for fast load times, cross-browser compatibility, and responsive design across all platforms. Utilize reporting and analytics tools to ensure accurate campaign measurement and provide actionable insights for ongoing improvement. What Will You Need Proven experience (8+ years) in developing and leading the creation of web pages and ad banners using HTML, CSS, JavaScript, and jQuery . Demonstrated experience working with Adobe Experience Manager (AEM) for website development and management. Hands-on exposure to creating ad banners in Adobe Animate . Proficiency with design tools such as Adobe Photoshop and Adobe Illustrator . Strong escalation management skills, with the ability to resolve project, technical, or interpersonal issues efficiently. Extensive client handling experience, including requirement gathering, expectation management, and solution presentation. Strong attention to detail and ability to manage multiple projects under tight deadlines. Expertise in responsive design, animation principles, and optimizing creative assets for performance. Excellent communication, collaboration, and organizational skills. Reporting and analytics understanding to ensure accurate campaign measurement and reporting. Good to Have: Experience with Google Web Designer (GWD) Exposure to AEM Adaptive Forms Perks and benefits Insurance Benefits Cab Facility Global Footprint Show more Show less

What You'll do: Lead design and optimization of scalable, end-to-end processes across business functions. Conduct root cause analysis and continuous improvement workshops using Lean, Six Sigma, or other frameworks. Create detailed process maps and documentation (using Visio or equivalent tools). Develop and track performance metrics (efficiency, cost reduction, experience improvements). Plan, manage, and deliver large-scale transformation and process improvement projects. Develop business cases for new initiatives including ROI analysis, cost-benefit studies, and productivity projections. Conduct stakeholder workshops and user journey mappings to understand expectations and translate them into executable plans. Experience in designing and delivering scalable, end-to-end process solutions Program and project management expertise across large, complex initiatives Ability to translate initiatives into measurable business impact (cost, efficiency, experience etc.) Influence and lead cross-functional stakeholders What You'll need: Experience in designing and delivering scalable, end-to-end process solutions 7+ years of experience in process improvement, operations, or project management. Knowledge of process improvement methodologies (Lean, Six Sigma, etc.) Hands-on experience with process mapping tools (e.g., Visio) Proficiency in data analysis and reporting using Excel, Power BI, or similar tools Understanding of systems thinking, root cause analysis, and continuous improvement frameworks Show more Show less

Responsible for creating visually appealing designs, including illustrations, logos, and layouts, while ensuring brand consistency. Must be proficient in InDesign and skilled in preparing print-ready files, color matching, and page imposition. Experience in the pharma industry is a plus. What you will do? Study design briefs and determine requirements. Schedule projects and define budget constraints. Conceptualize visuals based on requirements. Prepare rough drafts and present ideas. Develop illustrations, logos and other designs using software or by hand. Use the appropriate colors and layouts for each graphic. Work with copywriters and creative director to produce final design. Test graphics across various media Amend designs after feedback. Ensure final graphics and layouts are visually appealing and on-brand. Responsible to create the mechanical ready for print. Check the colours to match with the Brand guide. Align elements, apply the die cut and make the page imposition, etc. What will you need? Knowledge of brand guidelines InDesign, Illustrator, Photoshop Show more Show less

What you'll do? • Business Analysis & advising on key Omnichannel Marketing channels and initiatives. • Directly responsible for on-boarding new service offering in the Market and providing trainings. • End to End Project Management. • Liaison between the client and the execution team. • Excellent communication and collaboration skills. • Managing area operations for rendering and achieving quality services; monitoring high end problem resolution team on performance bottlenecks • Conducting day to day analysis for operational metrics like SLA, CSAT, Utilization and report generation at process level. • Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution center experience. • Managing queue handling and day-to-day analysis for maintaining SL; monitoring day to day resolution closures and case aging to ensure timely resolution. • Framing work direction & plan for associates after assessment of their capabilities • Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity • Implementing systems, migrating systems to upgraded versions to achieve efficiency in various operation, spearheading process improvement initiatives. • Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process Hogarth Studios. What you'll Need? • 5+ Years of Experience in Client Servicing role. • Knowledge and experience of digital eco system • Knowhow on multichannel/Omnichannel campaigns • Working knowledge of any marketing automation tool (SFMC preferable) • Efficiency in communication with the clients and internal teams on daily strategies, actions, roadblocks, project development, timelines, and results. • Efficiency in making data-driven decisions, analytical skills with strong attention to details. • Relationship building with the clients Work with leadership to explain and modify strategic plans. Show more Show less

What will you do? Edit and assemble footage into a final product that is creative, visually appealing, and engaging. Select and combine the most effective shots to form a cohesive story. Add special effects, graphics, and animation as needed. Colour correct footage and audio mixing. Work with the content team to develop concepts and storyboards for video projects. Ensure all projects are delivered on time and meet the quality standards set by the company. Stay up to date with the latest trends and technologies in video editing. What will you need? Proven experience as a video editor, with a strong portfolio demonstrating a range of work. Proficiency in video editing software such as Adobe Premiere Pro, Adobe After Effect etc. Experience with motion graphics, visual effects, and animation. Familiarity with colour grading and audio mixing. Strong attention to detail and ability to work well under pressure. Excellent communication skills and ability to work collaboratively with a team. Bachelor's degree in film, media, or related field preferred. Show more Show less

About the Role: We are seeking an experienced Channel Lead to oversee web and banner projects, primarily on websites built in Adobe Experience Manager (AEM) and ad banners created using Adobe Animate. The ideal candidate will have a strong technical background, proven leadership skills, and hands-on experience with HTML/CSS/JS, jQuery, AEM, and leading design tools. What you will do? Lead, mentor, and manage a team of ad banner developers, ensuring high performance, motivation, and professional growth. Handle escalations related to project delivery, technical challenges, or creative disputes, providing timely resolutions and maintaining workflow continuity. Serve as the primary point of contact for clients regarding web/banner projects, managing expectations, gathering requirements, and presenting creative solutions. Oversee the end-to-end process of designing, developing, and animating static and interactive HTML5 ad banners for web and mobile platforms. Collaborate cross-functionally with designers, marketing teams, and account managers to translate campaign concepts into effective and innovative banner ads. Ensure all deliverables meet technical specifications for various ad networks and maintain high standards of quality and performance. Drive optimization efforts for fast load times, cross-browser compatibility, and responsive design across all banner projects. Implement and monitor tracking pixels, click tags, and analytics to ensure accurate campaign measurement and reporting. Stay ahead of industry trends, tools, and technologies in digital advertising and banner development, and proactively introduce new techniques and workflows to the team. Manage project timelines, resource allocation, and workflow, ensuring all campaigns are delivered on time and within scope. Provide regular feedback and training to team members, fostering a culture of continuous improvement and innovation. What You Will Do: Proven experience (7+ years) in developing and leading the creation of HTML5, CSS3, and JavaScript-based ad banners. Demonstrated experience in team handling, including performance management, conflict resolution, and mentorship. Strong escalation management skills, with the ability to resolve project, technical, or interpersonal issues efficiently. Extensive client handling experience, including requirement gathering, expectation management, and solution presentation. Advanced proficiency with design tools such as Adobe Photoshop, Illustrator, Animate, and Google Web Designer. Deep understanding of ad serving platforms (e.g., DoubleClick Studio, Sizmek) and digital advertising ecosystems. Strong attention to detail and ability to manage multiple projects under tight deadlines. Expertise in responsive design, animation principles, and optimizing creative assets for performance. Excellent communication, collaboration, and organizational skills. Ability to analyze campaign data and provide actionable insights for ongoing improvement. Required Tech Stack: HTML/CSS/JavaScript jQuery Adobe Experience Manager (AEM) – especially website management Adobe Photoshop Adobe Illustrator Adobe Animate – exposure to creating and animating ad banners Good to Have: Google Web Designer (GWD) AEM Adaptive Forms Show more Show less

What you will do? Understand the project scope for QA, clarify the requirements prior to execution and deliver to execution plans. Develop and execute QA plans to meet the business objectives; adopt best practices and track KPIs/SLAs. Responsible for setting processes, documentation (Checklist) and quality assurance standards. Log defects against brand guidelines, themes, technical specifications, functionality verification with details, perform validation upon bug fix and track the defects towards closure. Communicate with the team and collaborate with other stakeholders on project requirements, deliverables, and challenges. Ensure compliance to defect tracking and management processes. Ensure trainings (technical and non-technical) are taken up and completed on time as per the timelines to meet business requirements. Must be able to prioritize tasks and ensure that schedules are adhered to with high quality assets being delivered. Must be a self-starter requiring minimal supervision for day-to day task management and project delivery. Functional Skills Candidates should have worked in complex, agile production environments. Experience in QA & application testing, regression and user-acceptance testing. Should have good exposure working on digital assets like websites, videos, emailers (responsive), interactive detail aid. Good knowledge in implementing test scenarios and test processes. Experience in defect logging and management tools like JIRA and testing methodologies. Should have good understanding of the review process, and check-list creation. Good knowledge on VEEVA CRM digital products like edetail/idetail, is desirable Experience with Web Accessibility standards, is desirable Experience in Cross browser testing, multi-OS, multi-device testing Experience with using plug-ins to minimize defects across digital assets High attention to details and a zero-defect mindset Must work with Team to build & implement an improvement mechanism to reduce defects – internal and external QA must have a good understanding of the business requirement and how it fits into the overall project. What will you need? Production planning and team scheduling and Functional Requirements Checklists & Documentation and UI & Compatibility Testing Functional, Performance and UAT Testing and Quality Lifecycle management Good communication skills and able to coordinate with onsite/cross functional team. Hands-on experience in testing for print, web and mobile (responsive design) delivering high quality assurance Experience on Litmus, Email on Acid, Pre-flight and Browserstack What do you get? Insurance Benefit Cab Facility Global Footprint Show more Show less

What will you do? Oversee the tracking of customer campaign deployment plans for Email and SMS. Adapt and apply the delivery approach to meet project objectives and client business drivers. Establish and maintain project communications and schedules. Identify and manages project issues and resolution. Clarify and communicate project objectives and success criteria. Liaison between the marketers and the execution team. Day-to-Day point of contact for projects, for both internal and client stakeholders. Analyze campaign performance and suggest improvements. Ensure Emails & SMS deliverables follow industry best practices & brand compliance. Analyze the campaign requests, brief, and oversee work with internal and external stakeholders & ensure timely and quality delivery. Recommend measures to improve work process methods to ensure the highest quality work output possible. Ability to comprehend problems and articulate solutions in a way that is wholly aligned with the business strategy and easy to understand for clients. What will you need? 6+ years of overall experience with 2-3 years of relevant experience in email/SMS marketing and other channel deployment or campaign management. Excellent English written, and oral communication skills with the ability to effectively, and efficiently communicate at all levels of the organization and onshore stakeholders. Should have good knowledge of audience targeting and segmentation. Should have prior work experience with US/UK/APAC/EMEA clients in similar domain. Knowledge on email marketing/data base marketing Tool Proficient in reporting and analyzing campaign performance. Strong project management skills. Be able to manage multiple projects at the same time. Proven ability to manage and multi-task per assigned timelines in a fast-paced environment. Must have excellent relationship building skills. Should be an excellent team player. Working expertise with Windows OS, MS Excel, and MS Word is required. Prior experience working on Marketing Automation and Cross Channel Campaign management software like UNICA, SFMC, MARKETO, SAS or SAP CRM will be a huge plus. Proficient with Excel macros/pivot tables Data Handling and Analysis Knowledge of HTML/CSS, any marketing automation tool is a bonus What do you get? Insurance Benefit Holistic Wellness Program Global Footprint Cab Facility

What you will do? Candidates should have worked in complex, agile production environments. Experience in QA & application testing, regression and user-acceptance testing. Should have good exposure working on digital assets like websites, videos, emailers (responsive), interactive detail aid. Good knowledge in implementing test scenarios and test processes. Experience in defect logging and management tools like JIRA and testing methodologies. Should have good understanding of the review process, and check-list creation. Good knowledge on VEEVA CRM digital products like edetail/idetail, is desirable Experience with Web Accessibility standards, is desirable Experience in Cross browser testing, multi-OS, multi-device testing Experience with using plug-ins to minimize defects across digital assets High attention to details and a zero-defect mindset Must work with Team to build & implement an improvement mechanism to reduce defects – internal and external QA must have a good understanding of the business requirement and how it fits into the overall project. Understand the project scope for QA, clarify the requirements prior to execution and deliver to execution plans. Develop and execute QA plans to meet the business objectives; adopt best practices and track KPIs/SLAs. Responsible for setting processes, documentation (Checklist) and quality assurance standards. Log defects against brand guidelines, themes, technical specifications, functionality verification with details, perform validation upon bug fix and track the defects towards closure. Communicate with the team and collaborate with other stakeholders on project requirements, deliverables, and challenges. Ensure compliance to defect tracking and management processes. Ensure trainings (technical and non-technical) are taken up and completed on time as per the timelines to meet business requirements. Must be able to prioritize tasks and ensure that schedules are adhered to with high quality assets being delivered. Must be a self-starter requiring minimal supervision for day-to day task management and project delivery. What will you need? Production planning and team scheduling and Functional Requirements Checklists & Documentation and UI & Compatibility Testing Functional, Performance and UAT Testing and Quality Lifecycle management Good communication skills and able to coordinate with onsite/cross functional team. Hands-on experience in testing for print, web and mobile (responsive design) delivering high quality assurance. Experience on Litmus, Email on Acid, Pre-flight and Browserstack What do you get? Insurance Benefits Holistic Wellness Global Footprint Cab Facility

Role and responsibility : Understanding of Website structures, web layouts, template design, etc. Understanding client ‘s guidelines and standards for websites. Knowledge of HTML5, CSS3 and JavaScript. Content updates on new pages and existing pages by adding/removing/changing components in a CMS. Authoring content within Adobe Experience Manager (AEM), including web pages, digital assets, and forms. Responsible for ensuring that content meets quality standards before it is published. This may involve reviewing content for accuracy, consistency, and completeness. Responsible for adhering to content governance policies, including version. Must ensure that content is properly managed throughout its lifecycle, from authoring to go live. Able to collaborate with cross-functional teams, including developers, and marketers, to ensure alignment and integration of content within AEM. AEM Publisher may be responsible for providing technical support to content authors, including troubleshooting issues with the AEM platform, and resolving content-related issues. Good understanding on Content Management System (CMS platforms), its components, advantages What you will need : •HTML5, CSS3 and JavaScript. •3+ years of AEM experience. •Should have good verbal and written communication skills.

Must-Have: Lead and manage multiple content delivery projects simultaneously, from initiation to closure, ensuring adherence to timelines and quality standards. Serve as the primary point of contact for the pharmaceutical client, building strong relationships and ensuring their needs and expectations are met or exceeded. Possess a strong understanding of content delivery processes across various channels (Email, Web, Print, Video), including content creation. Manage and mentor a team of content specialists, providing guidance, support, and performance feedback to ensure optimal team performance and professional development. Ensure all content delivery activities comply with relevant pharmaceutical regulations (e.g., FDA guidelines, GDPR) and client-specific policies. Effectively manage expectations and communication with internal and external stakeholders, ensuring alignment and collaboration throughout the project lifecycle. Good-to-Have: Prior experience working in the pharmaceutical industry or a related field, with a strong understanding of pharmaceutical marketing and communication strategies. Knowledge of digital marketing principles and best practices, including SEO, email marketing, and social media marketing. Experience working with content management systems (e.g., Adobe Experience Manager, Sitecore) to manage and deliver content. Understanding of content strategy principles and how to align content delivery with overall marketing objectives. Ability to analyze content performance data and generate reports to track key metrics and identify areas for improvement. Identify and implement process improvements to enhance efficiency, quality, and client satisfaction.

What will you do? Business Analysis & advising on key Marketing campaigns and initiatives. Suggesting suitable Target Audience and assisting in Content Development Directly responsible for on-boarding new service offering in the Market and providing training. End to End Project Management. Liaison between the field marketers and the execution team. Managing area operations for rendering and achieving quality services; monitoring high end problem resolution team on performance bottlenecks Conducting day to day analysis for operational metrics like SL, CSAT, Utilization and report generation at process level. Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution center experience. Managing queue handling and day-to-day analysis for maintaining SL; monitoring day to day resolution closures and case aging to ensure timely resolution. Framing work direction & plan for associates after assessment of their capabilities Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity Implementing systems, migrating systems to upgraded versions to achieve efficiency in various operation, spearheading process improvement initiatives. Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process. What will you need? 5+ Years of Experience in Client Servicing role. Knowledge and experience of digital ecosystem Efficiency in communication with the clients and internal teams on daily strategies, actions, roadblocks, project development, timelines, and results. Efficiency in making data-driven decisions, analytical skills with strong attention to details. Relationship building with the clients Work with leadership to explain and modify strategic plans. What do you get? Insurance Benefit Holistic Wellness Program Global Footprint Cab Facility