Client Servicing Manager

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About Us

Role Overview

Client Services Manager

Key Responsibilities

• Act as the primary point of contact for SEO clients, ensuring clear communication and relationship management
• Understand client business goals and collaborate with internal SEO teams to align strategies accordingly
• Prepare, present, and explain SEO reports, campaign performance, and insights to clients
• Manage timelines, deliverables, and performance expectations for assigned accounts
• Proactively identify account growth opportunities and upsell additional services
• Handle escalations, client concerns, and troubleshoot challenges with a solution-oriented mindset
• Ensure timely renewals and high retention rates through proactive client engagement
  

Key Requirements

• 4–6 years of experience in client servicing, preferably in digital marketing agencies
• Strong understanding of SEO and digital marketing fundamentals
• Excellent communication, presentation, and client-handling skills
• Ability to manage multiple client accounts and coordinate with cross-functional teams
• Strong analytical skills with a data-driven approach to problem-solving
• A proactive attitude with the ability to work in a fast-paced environment
• Immediate joiners will be preferred