Client Servicing Manager

The Client Servicing Manager is self-motivated, dependable, well-organized, adaptable, flexible, resourceful, computer savvy, and detail oriented with strong written & verbal communications skills and the ability to balance multiple priorities. A can do” attitude is required and the individual must be able to work in a fast-paced, challenging, energetic environment.

Responsibilities

• Manage project costs, budgets and client expectations
• Anticipate and make recommendations for client needs.
• Be exceptionally responsive to all client requests.
• Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
• Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.
• Work with creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new technology.
• Provide EXCELLENT customer service with a positive attitude to every client, on every occasion. Should be open to travel.

Requirements

• Must have excellent problem solving, organizational, written & verbal communication.
• Must have strong follow-up skills.
• Proficient in Microsoft Outlook, Word, Excel.
• Must have excellent phone skills & etiquette.
• Must have NO FEAR of computers & technology. At least an intermediate knowledge of internet terms & capabilities.
• Must be willing to learn new things.