Client Consulting Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The India & South Asia (InSA) Consulting Market team within Visa Consulting & Analytics provides consulting and solution services for Visa’s largest issuers in India, Sri Lanka, Bangladesh, Nepal, Bhutan & Maldives. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and running risk.

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions with clients across the Payments Ecosystem which includes Issuers, Acquirers, Merchants, Fintechs etc. optimize client performance by helping them implement strategies and campaigns recommended by Visa. This role is based in our Mumbai office.

What a Cards Portfolio Consulting Manager does at Visa:

The Manager Portfolio Optimization Consulting is responsible for delivering Portfolio Optimization advisory services to Visa’s clients. The Manager will report into Lead Portfolio Optimization and CMS Visa Consulting and Analytics, VCA - India and South Asia (INSA),

Role responsibilities will include:

• With expertise in Portfolio Optimization, help develop clients’ business strategies across the product lifecycle (acquisition, underwriting, customer management, portfolio management)
• Partner with in-market VCA consultants and data scientists to innovate and deliver Portfolio Optimization-related advisory engagements
• Regular strategic & planning discussions at client level collaborating with internal Visa teams and key stakeholders at clients
• Manage, facilitate and implement consulting services and meet engagement deliverables (engagement objectives, project scope, paperwork and project delivery)
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly, at times physically support implementation at the client site
• Collaborate cross-functionally (e.g., analytics, marketing, sales, risk, client services, products & innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visa’s resources
• Build solutions and actionable insights that will help clients to grow their portfolios and engagement in their core business
• Portfolio/Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
• Potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations to inform payments strategies, and optimization of client customer experience and supporting processes.

Why this is important to Visa

Visa is committed to meeting a broader set of our client’s needs which in turn help to diversify our revenue. Visa Consulting and Analytics is a leading contributor to achieving this strategy. The Client Consulting Manager is responsible for delivering this objective for India and South Asia clients.

Qualifications

What you will need:

Having already accumulated a variety of experience, you will be curious about the payment industry and keen to work alongside an experienced team in gaining a deeper understanding. You should be comfortable in delivery of a project, managing a project end to end and relish the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

• At least 5 years of experience gained preferably within the financial services practice of a top-tier consulting firm OR at a large Indian, regional or global financial institution and/or financial technology company. A combination of regional and global experience strongly desired
• Consulting skills and client engagement capabilities. Advanced client management, project management and presentation skills• Curious, up to date with Indian payment landscape with a point of view on what & how of client priorities & problems• Financial acumen of understanding a P&L.• Detail oriented, ensuring the highest level of quality/rigor in reports and data analysis• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently• Strong commercial acumen, with experience in working on business/value cases that prove ROI

• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience
• Relevant depth of experience in at least one of the following areas: digital sales/marketing, merchant acquiring / small business customer segments, data analytics and/or credit risk management• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.