You will lead and manage a claims administration team responsible for: handling incoming correspondence via mailbox and/or system, creating and updating claims ensuring accuracy, raising payments, completing monthly spreadsheet returns and other claims administrative tasks. You will ensure compliance with company standards and regulatory requirements, monitor team performance and implement strategies for continuous improvement.
Responsibilities
Leadership & Development:
Driving staff development through coaching, feedback, and performance management. Ensure targets are being met individually and as part of a team. Conduct performance reviews, regular one-to-ones & performance management plans (where applicable) for team members. Manage and control absence as per the business processes set in place. Identify opportunities for growth and promote a culture of continuous improvement.
- Operational Performance: Ensure service levels fall within the standards adopted by the business and for the expectation of the customer. Maintain a high standard of quality on work produced to meet both internal and external audit requirements including reviewing for trends and identifying commonalities. Answering internal and external queries and/or complaints and ensuring service standards are met.
- Process Improvement: Identifying and implementing ways to improve workflows within the team and across the operation. Liaise with applicable Managers or departments where issues arise and to support with streamlining processes to optimise efficiency.
Flexibility & Deadline Management:
Manage day-to-day workflow of the team, prioritising claims and/or correspondence based on risk and/or SLAs. Ensuring we are working to SLAs and adapting to changing priorities.
Skills
QUALIFICATIONS
- Leadership experience is essential.
- Strong organisational and communication skills.
- Ability to work under pressure, effectively prioritise tasks and meet deadlines
- Active Listening
- Ability to coaching and develop people
- Conflict resolution
- Optimise team performance and manage employee efficiently
- Informed timely and effective decision making
- Attention to detail, ensuring quality standards are met
- Confident and assertive
- Resilience
- Multitask and delegate tasks where required, whilst adapting to change where necessary
- Patient
- Target driven
- Creating a positive and collaborative work environment.
About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precisionClaims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiencesProperty Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficientCatastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events. .Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governanceMarketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagementLife Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.https://www.verisk.com/company/careers/Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Verisk Employee Privacy Notice
